I just got this too. Its on a dual motor e cells super monarch. If you are getting error code 08 (throttle issue) first check throttle connection carefully. I typically charge 80-99 percent right before use but I do charge overnight (8+hours) about once a month to balance out the cells entirely. Regardless of whether you have a bicycle or not, the Ebikemotion app can help you arrive at any destination through smart, bike-specific mapping. Reduce the discharge speed or stop for a few minutes. Enable auto pause - pauses in the same way as your GPS cycling computer stops. Wait until the temperature drops. Your payment of $15 goes to an industrywide fund that ensures batteries from Cannondale e-bikes are recycled at end of life and do not end up in landfills. %%EOF If you have previously registered with the older ebikemotion app you will still need to register. The IWOC ONE controller found on e-road bikes like the Orbea Gain, the Pinarello Dyodo, and the upcoming Colnago E64 eschews a full display for a single button with colors that indicate battery life, pedal assist levels, and more. It wont function correctly, indicated by, The battery voltage is too high to run the bike. Restart the eBike System. The three power assistance levels are pre-set to offer you a set amount of power at each level. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If error code remains, test with new motor core and controller error. Firstly, you will need to download the app from the Apple Store or Google Play Store for Android. Kel Walker, Hi Alvin, This is a very important project for a big grade and he needs expert help. If the error remains, try a new controller after unplugging the brakes. Or you could select the Custom option and set each assistance level to exactly how you prefer it. Just what sets these award-winning bikes apart from the rest? I have had a error code that shows itself on my ebikemotion app while riding. caring for your electric bike to find our top tips for maximising battery life. 2. Yes, you can cycle through 3 different assistance modes (which can be configured further in the companion app), or choose to have the motor turned off completely; all at the press of a single button. Check the motor wire connection. Please let me know how to get around these problems, Hi I have recently bought an Orbea 20M and have tried many times to open an account but I just cant seem to manage it it just keeps say that I dont have internet connection when I no I have or it just says its has a problem , can you please help me, many thanks Peter, My wife has trouble working out which power level she is in on her Ribble. Sounds like only a problem with the app, and nothing to do with the battery or drive system. If error persists try a new charger. Have connections and connections checked. Bosch Battery Pack Owner's Manual. This thing prevents the battery from working effectively. Also, the released dust particles from the brake levers can cause speed sensor error. Please install the specific Battery Pack for your eBike System. We would encourage you to try all three out and see which works for various terrain. At that point turn off the RE. In this case, their systems are designed to help the user identify the fault through electric bike error codes. If there are no errors I would press the button with the app open to see if you can change the assist levels from the button. This is another reason why we think this companion app is such an essential tool for any Ribble e-bike owner. If the problem persists, contact your eBike dealer. Check the cable; try unplugging and replugging. Had the same issue with my new bike, Orbea acknowledged an issue with the current firmware. Park City, UT 84060 Bosch PowerPack 300, 400, 500 Owner's Manual. The handlebar-mounted control unit has a bonus feature that provides a little extra assistance if you need to push the bike. Contact your eBike dealer. Check point is in good condition. Never hurts to have 2, but is it really a firmware issue? Hey David. Excessive temperature during use. This can be saved post-ride in the app and uploaded to Strava. It appears when the throttle is loose and cannot return to the initial position. Some errors may have more or less similar solutions. These kits are easy to install, you should only screw the battery holder to the frame, put the battery in and connect to the bike the same way the charger does. According to Yamaha ebike error codes, speed sensor error is displayed as error code A5, while torque sensor error displays error code 38. If the battery prongs are not lined up correctly, the electrical circuit wont be complete. 0000011148 00000 n Do I need tax, insurance or a licence to ride the e-bikes? For the full list of error, always consider the manufacturers manual guide. It occurs when there is a connection problem between the internal controller and the display. Too high current voltage to a battery pack. Bosch Performance Line Nyon Owners Manual, Bosch PowerPack 300, 400, 500 Owner's Manual, Bosch Active/Performance Line Charger Manual, Bosch Active Line 25kph Drive Unit Manual, Bosch Performance Line 25kph Drive Unit Manual, Bosch Performance Line 45kph Drive Unit Manual. It could be due to an improper connection between the controller and the display, causing it not to receive critical information; electric bike error code 30. A companion app is also available to download which displays such details on any smartphone. Restart the eBike System. Download the Ebikemotion app, available on the Apple App Store or Google Play Store. You need to understand and troubleshoot these minor errors that may occur from regular use of your bike. Confirm if all pins on the plug are straight and get rid of any silicone interference on the connection area. So I just got my bike and rode it for a few minutes after taking out of the box and all seemed fine. Page 4: Ergonomy GAIN TECHNICAL SPECIFICATIONS ERGONOMY SIZE CRANK STEM HANDLEBAR * The handlebar size is centre-centre. White: 75% of the battery or more remains. My bike is a hot system sold by Hotstream bikes through Amazon. Got a new Ribble e-bike and want more assistance with how exactly it works. Contact your eBike dealer. Solution: Check if the speed sensor and magnet have been installed correctly. This is the MAHLE X35 SmartBike System. Ebikemotion have issued a firmware update to solve this. We fully advise new bike owners to experiment with the settings for each level to find what works for them. Just like any other machine, electric bikes break down. Email us today, and get a reply within 24 hours on weekdays! Shop Now and Save with Free Shipping in the US. Our aim is to simplify the instructions to make riding your new e-bike as easy as .well riding a bike! Rider weight, fitness, route profile, tyre width/pressure and wind strength to name but a few. Right: Handlebar-mounted Trio control unit. Pink - If the LED displays a solid pink colour, this means that the system has entered 'safe' mode. Restart the eBike System. It's a tendency practiced by many riders. Think of it as a built-in Google Maps. Codes d'erreur Bosch Le Bosch Performance CX est le moteur eMTB le plus utilis sur le march. How do you change between the Cycling Modes when you are riding and you dont have a phone? But why did she turn to an e-bike? Salt Lake City, UT 84105 The app raises interaction between bike and rider to a new level. It occurs when the controller gets to its maximum temperature level. Bosch Charger Manual. You can specify a maximum heart rate limit and when this threshold is reached the motor will automatically kick in to provide assistance. Should it be necessary, we can also contact Ebikemotion who can remotely log into the bike and assist with resolving the issue. Once logged in, the three lines on the top left reveal your menu, featuring: Monitor, Start Activity, Navigation, Common Destinations, Last Position, Activities, Download Maps, and Settings. It is important to note that electric bike error codes may vary with different manufacturers. Or did you get the firmware update? In truth, there were many key factors that closely matched our vision for the e-bikes of the present and future; Depending on which genre of cycling the bike is designed for, the control button can be found either on the top tube or on the handlebars. Click the owl icon to create an account if you don't have one already. It happens when there is a wrong software installation for the line series (performance line) or the type of bike, e.g., speed/cruise, gearbox in the hub, or derailleur. I had worked there for almost six years, and later I quit the job and started my own business where I sell different types of e-bike and their tools and accessories. Did the same thing you suggested here and it's back to normal. Within 1 mm of the speed sensor and the smooth side of the magnet should be facing the speed sensor. If thats true I cant understand how you can interpret the meaning of the colors on the iWoc ONE when you are using any particular mode. Let it cool down before using the bike again. Hello, this is Evan Larry. Save my name, email, and website in this browser for the next time I comment. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. This thing works wonderfully. Usually, errors occur when the sensor becomes unable to calibrate correctly. Error in the communication with the Remote control. Contact us for further assistance. Copy the extracted update files (update_MUT.bin) to the new Drive Unit (MAHLE_UTOOL), which will appear on your computer, and safely eject the new drive on your computer. The Ebikemotion X35 drive unit, found on bikes like the Orbea Gain and Pinarello Dyodo e-road bikes, is one of the most asked-about technologies in the shop. Bosch Performance Line 25kph Drive Unit Manual. 2014/15 Easy Motion Evo City Error Code 12, EBike sensor battery low warning on M20 Gain. How will I know how much battery charge remains? Basically, he is a businessman and research writer. It will switch into an emergency mode or stop working completely. If the IWOC button stays white only, my first instinct is to connect the bike to the Ebikemotion app. Solution: Turn off the ebike and remove the battery. Why would this be useful? Reduce power demand and restart the bike. Quick Neo SL 50 pts. The lightest range of e-bikes currently available today. Power supply problem in the HMI bus. If you regularly use the companion app, you may see other colours appear on the control buttons. If the error persists, try a new charger.". As Jaxx says, the ebikemotion app can be a bit buggy. Electric bike error codes are manufacturer-generated values that represent a particular fault in the bike. Check that the charger is in good condition. Good Evening, JavaScript is disabled. sedavis@fairpoint.net or tel: 850-838-4742 Certain models of electric bikes with flat handlebars will come equipped with a handlebar-mounted control unit in lieu of the top tube button. This is especially handy for riders with underlying health issues who may have been warned not to exceed a certain heart rate. Turning your smartphone into the ultimate cycle computer that includes the following functions. When we first considered branching out into the e-bike market, the brief was not simply to create a range of advanced e-bikes. Every error code outlines different issues with the bike. If this persists, consider replacing the controller. You'd be hard-pressed to know that they are e-bikes at all if you did not look VERY closely. The battery was down to red and I charged it fully. Even though getting error codes can be any riders nightmare, they are bound to appear anyway. Seems to be a common problem. Same issue with Cannondale Treadwell Neo, new bike, first charge, unusable - it goes back to the store. All Ribble e-bikes are fitted with the Iwoc button on the top tube. There are a few things to look over here. Is there a site to buy parts for MZZK E Bikes? Unplug brake pads, and to check each brake, restart the bike. This issue leads to wear and tear. David is the owner and the main Author of this site Electricalwheel. You can adjust these motor maps in the Ebikemotion app so that the motor limits the amount of available power based on a percentage of the 250W max output. The motor is a pedal-assist system (pedelec), a sensor detects the pedalling rhythm and provides assistance based on the assistance level selected. Bosch Intuvia Owner's Manual. Read caring for your electric bike to find our top tips for maximising battery life. I need to update this post. Perhaps the best feature of the Navigation function is the ability to add waypoints. I spoke to the dealer and he said there should be an error message posted. We've got you covered with our in-depth e-bike operation guide. I went for a ride until I got the battery down to 85% and as soon as I connected it back to the charger the error went away. We've received plenty of questions regarding app setup and features. There is also a Custom mode, but Im ignoring that for now. What should I do if my treadmill is slipping? 107 0 obj <> endobj Along with 20+ other leading bike companies, Cannondale is proud to be a part of the e-bike battery recycling program organized by PeopleForBikes and administrated by the not-for-profit Call2Recycle. Note that in waterproof kits the PAS and the throttle are connected to each other and the speed level can not be set separately. Regards, People who use electric bikes often get some error codes on the display. He is very excited and wants to have it ready for display, Thank you for any interest and help you can provide! Users can select a point on the map and either add it as a midpoint to your route or as your final destination. Ebikemotion recommends using an iPhone 4S or newer, as well as Android 4.3 or newer. If the problem persists, contact your eBike dealer. Does that mean you are simply choosing the Assistance Levels that you "mapped"to the controller in Motor Maps. Open the settings menu. Weighing in at just 3.5kg for the ENTIRE system. However, you can quickly eliminate such errors with the correct use of electric bikes and regular maintenance. Once you connect your bike to the app you are able to select 1 of 3 cycling modes. To help you get the most out of your Ribble e-bike, we've put together this guide on some of the key features that will transform your e-bike riding experience. This wrong tendency will lead the throttle abnormality to break or damage. I have a new hub kit and the first time l switched the display on it threw up an 8h code. If you are connected to the app an error code will be displayed. To fix treadmill problems associated with slippage, align and tighten the running belt. 0000017068 00000 n Interested in a Bike with an Ebikemotion Drivetrain? If so, ensure the switch is on. This year's list contains 78 items which scored a 9 or 10/10 with our tech team - this gear is the best of the best, and . Letting you keep track of everything from charge status to training data and performance analysis. The system uses a 36V/250Wh Panasonic 18650GA-10S2/P Li-Ion battery which is hidden within the downtube of the frame. (When the bike is stationary or descending). There you have the most commonly experienced electric bike error codes explained. Read her story here. I just had it on charge the entire night and went to check now in the morning and still the same error. Everything is plugged up. Yes, though the motor will only provide assistance up to 15mph, at which point (by law and as with all e-bikes in the UK) the assistance will cut out. Charge the battery within the appropriate temperature ranges. A cable then exits the bottom of the battery and plugs into the charging port on the bike which is situated just above the bottom bracket. That voltage should match your battery. Typically this is at 4.15v - 4.2v per cell, if you only charge to 80% which is about 4v eventually the cell groups will stray and balance will affect the batteries efficiency. Tried to restart the system, couldn't even let me do that. Simply contact us, quote the code, and we can check to see what this refers to and how we can resolve the issue. 130 0 obj <>stream I never got an email and I can create an account. Accepting the change you have made maps those levels and the mode to the controller. Les diffrentes erreurs possibles sont : Erreur 21 ou Erreur 30 : Problme de connexion (cble mal branch) Erreur 24 : Problme sur le cble du moteur (mal branch ou abm) Erreur 25 : Levier de frein engag l'allumage (c'est a dire que lorsque vous allumez votre vlo et votre cran, il ne faut pas rester appuyer sur les leviers de freins) 0000002715 00000 n Connect the bicycle to the Dealer APP and check the battery temperature. This article gives you more insight on how to fix electric bike error codes with some quick solutions. Press again (whilst it is flashing) to advance to the first assistance level (Green). What type of battery is it? Charge the battery within the appropriate temperature ranges. The cutting-edge technology used in the X20 System is designed to create a high-performance riding experience with the best features electric and smart bikes have to offer. Looking for inspirational places to ride? For added simplicity, the battery level is displayed using a traffic light-style system, albeit with the addition of the colour white. Error codes tabled below could be different from ebike motion error codes. 107 24 All of which can only help to enhance your e-bike riding enjoyment. If the hall sensor is loose or has silicone interferences blocking its connection from the controller to the motor core, then this error is likely to appear. Error code 10 indicates that hall sensor connector is not connected properly. do NOT contact me with unsolicited services or offers. An optional range extender is also available which extends the available range by up to 70%. When connected to the bike it charges the main battery when assistance is not being provided. Title: VF - MAHLE - iWoc ONE - Quick User Guide (EN-ES-DE-FR-IT-PT-NL).cdr Author: David Tardon Barros Created Date: 2/11/2020 10:51:18 AM If the problem persists, contact your eBike dealer. In the meantime, if you continue to ride with the range extender connected it will clear the fault once the main battery discharges a little. Sunday: Closed. Find out which bikes won big in Bike of the Year awards 2020/201. Both low voltage and over voltage protection can cause an error. Create an account to follow your favorite communities and start taking part in conversations. Excessive charging temperature. To learn more about the app and what it offers read our dedicated companion app blog here. Adjusting this will change the maximum assist put out per level, though one can never have all the assist available in level one. The MAHLE SmartBike systems app allows Ribble e-bike owners to keep track of the performance of both bike and rider in real-time. The assistance will still work but only for approximately 50 miles. I bought a Cannondale Treadwell ebike from Evans Cycles and right out of the box the bike didn't work, pink flashing light. Now you can solve these minor issues easily and quickly. He ordered from Amazon the SW900 ebike kit and 2000 volt battery. There are 3 levels of power assistance for you to choose from. Bikes ready for 48-hr dispatch. So, lets find out the common errors and their codes. Health Heart rate monitor - Pairs your heart rate monitor to your phone Override recommended MHR (max heart rate) Sends you a notification based on what you set your max heart rate to be Enable auto assist - super cool! The throttle may be loose or damaged. If you use an incorrect battery, then it will go into the sleeping mode or not function accurately. (435) 214-7287 If there are, chances are youll have to take it to your local Orbea dealer to have them clear the faults. Same issue, got a new cannondale treadwell and after first charge got the pink lights. Similarly, any heart rate transmitter chest belts must be Bluetooth (BLE) or dual Bluetooth/Ant+ enabled. With the app, you have a wealth of ride information at your fingertips. Battery pack sensors are damaged. Hi: I too have an Orbea Gain. EBM Explained 50 pts. Here's a brief rundown of what these indicate: Blue - If you have downloaded the companion app to your smart device and have previously connected to the bike the LED will display a Blue light to indicate that the bike and app are now connected. (the optional range extender is mounted in place of a bottle cage and can easily be removed and charged away from the bike if there's no socket close by. 0000001387 00000 n In this article, we dig deeper into this and see how to fix electric bike error codes. It occurs when a biker pulls the throttle cable without slowing down first, resulting in abnormal responses. Also make sure that the battery prongs line up properly. Of course, using a lower level of assistance or being judicious with the max assistance results in more range. The Ribble Hybrid AL e was selected for an Editor's Choice award in 2020. Bosch Performance Line Nyon Owner's Manual. The ebikemotion ones are inordinately expensive at 549 . You are using an out of date browser. 0000003701 00000 n Let us know if you have any other questions. Both have their advantages and disadvantages. Had to take it back to Evans and they changed it for a new bike (after a two week wait and a second trip to the store). It's very frustrating that my shop only has the ability to update firmware. Error Database System full. These errors may affect the electrical system of the bike. If the problem persists, contact your eBike dealer. If I could do it on a network switch running internet traffic I can do it on an electric bike. O7 error seems to refer to battery voltage, but we would greatly appreciate any suggestions or help from you or whomever we could reach out to. Has any one has something similar, I am super sad as I was not even able to enjoy this bike before problems are starting and I bought it from an online retailer so support is going take a while and I am hoping some one has a sort of idea to potentially solve this or maybe reset the bikes computer? Short press the button to set the LEDs to flash. Register using either your email address or Facebook account, at which point youll be let into the app. Pink Flash - There is an error in the system. Contact our helpful and friendly customer service team for assistance. Inverted polarity at charger. I say Feb because it hooked it up to a battery charger and tested it then to see if it was still working and had no issue with it. Squeeze the two outer prong connectors on the battery mount inwards, making sure the battery has a solid connection with the mount. H\n0E Check the position of the spoke magnet. The whole experience with these two bikes has put me off Evans, Cannondale and ebikes in general! S6 Evo Neo 50 pts. Getting error messages can be annoying at times because it means Something is not working right. If you are new or planning for purchasing an electric bike, then this guide is for you. Why not take on the Five Ferries Island Hopping Challenge like Jane. Simply plug the bike into a household socket using the supplied charger and cable. 0000000016 00000 n Temperature too low during charging. 6YVL. The MAHLE SmartBike System App for e-bikes is a must-have for all Ribble e-bike owners. 0000030299 00000 n The temperature sensor of the controller has been damaged or disconnected. 0000029939 00000 n This error will show up when the ebike is not within the required temperature range, i.e., higher than 80 degrees Celsius or lower than 10 degrees Celsius. Common ebike errors may include: 1. 0000004799 00000 n Turn compatible lights on/off (if fitted). 02. Restart the eBike System. My bike (SLMRO) has a max speed limit of 22km set on it which I want to remove. This can be very annoying if left on, be sure to turn it off! Throttle Error This error occurs when a throttle cable is damaged or loose. Its a tendency practiced by many riders. Check cables and connect charger. With the missing magnet, the e-bike motor cant determine the speed appropriately with speed sensor. Simply press the button and once it starts to flash continue pressing until you reach the mode you desire. Download the Ebikemotion app, available on the Apple App Store or Google Play Store. ]#!MG;$sEEgm{VXBNK9^w`H0 y!qA4C+`Y& Please check the remote connector. You have turned the system on and the LEDs are now displaying a solid colour to indicate the amount of battery charge available to you.
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