My Thor dash radio is also powered by the house battery. 5 seatbelts. 2022 Thor Motor Coach freedom elite. Class C, 32 feet Thor Motor Coach. You will find it so easy to maneuver the road with the Mercedes-Benz Safety Package that includes features such as active braking assist and distance regulator distronic plus that will help keep a safe distance from vehicles in front of you. Number Of Radios. See dealer for details. And not have heard from them. Owners Manuals - Thor Motor Coach Owners Manuals Please select a year to search for available owners manuals. We have taken the coach all over ***** and **** trying to get the issues resolved. Searched for help on the forum and replaced fuse in the rear radio and its working but not getting power to the dash radio any ideas? Choose from over 120 floor plans uniquely designed for every camper's lifestyle - from the weekender to the full-time RV family. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. . Our Owners Resource and Owners Guide can help you get the most out of your travels. The only fuse location I'm aware of that's radio related should be the one on the driver's side floor, which I'm sure you've checked. Thor now needs to act in good faith and honor their agreement to cover the labor charges and heating breech issues. Manufacturer-provided pictures, specifications and features may be used as needed. Whether you travel to see family or to explore new places, this coach offers a flexible living space that doubles as a bedroom with a privacy curtain. International Association of Better Business Bureaus. General RV works hard to ensure the accuracy of all its listings however we are not responsible for any misprints, typos, or errors found in our website pages. Another for $6,500.00 from *************** in ***********, **. THOR #2187. Please note - there could be multiple recalls for a specific model RV. One last thing, as ******* has stated in previous emails, we can take the coach all the way to ******* at our expense (probably at least $2,000. Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID ********. The fact that they say we can drive the coach from ***** to ******* to have the work done (travel of course at our expense), and they will deduct the "good faith" offer of $2,000.00 from the final cost is yet more proof that **** knows full well that the labor costs are far more than they are allowing. The park/travel switch on my coach does not switch the radio to the coach batteries. I am rejecting this response because: As is well documented we believe that **** knows that their "goodwill offer" of $2,000.00 will in no way cover the cost of labor to repair the issues with our coach. We pay our bill every month We were told to take to ********* ** or *********. Impossible to get under dash if you have a Class C. Thanks to everyone for the advice, fuse in back of radio is good. Apparently, they couldn't come to an agreement with ****. Onan RV QG 4000 Gas Generator; Winegard ConnecT 2.0 WiFi/4G . He considered this an open case. 26 gallon black water tank and 31 gallon grey water tank. On 12-11-20 we took the coach to different dealerships, finally ending up at ****************************. Just for good measure, recheck those easy to access fuses in the panel in the coach. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. **** now offers us a "goodwill" offer that in no way covers the labor charges to get these flooring & heating breech issues resolved. This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. Know someone who might be interested in this RV? A little over my knowledge will see if I can get it to a different repair shop, Visit Copano Bay RV Resort On The Texas Gulf Coast. Not just one but every single seat in . If you wish to set up a factory service appointment to discount you the $2000, please call ************. Fast forward to now November of 22' and bubble has grown in size, both sides of roof that meet sides of coach have come up whole length of coach, yet again have taken to selling dealer now to be told this is normal and "now out of warranty". We have only used the coach a handful of times and have never used any sort of cleaning product on the seats. Now they say we can drive the coach ***** plus miles each way from ***** to ******* for Thor to do the work. **** had no issues resolving many of the other problems with our coach. WE are the ones who have been working these past three years, going to great expense and traveling countless miles going from dealership to dealership trying to find someone, anyone to help us. **ce the coach was leveled and the slide outs were extended this is when we noticed items not functioning / cosmetics (Workmanship Issues) to include:Wallpaper coming down in several areas ******* Room oDining Room oDriver Side Wall oMaster Bedroom Door support separating hallway from bedroom coming down from the ceiling Gauges on *********** not functioning Light on left side Instrument Panel not working Microwave oWe utilized the microwave on Day 1 and it worked with no issues. Use/store switch in use mode? Class A Among the largest motorhomes, featuring the amenities of home for full-time life on the road. Description. Brands that do not do that should switch the power to house batteries to avoid killing the chassis battery by playing the radio all day. After countless emails and calls to *********************, we never heard from him again. The frameless windows and the full-body paint package with gel coated sidewalls is sure to be eye-catching, plus there is invisible front paint protection for added defense against the elements. ****************** has been the middle man is the issue of having to gather information, pass it on from one vendor to another or better known as FINGER POINTING! Ill keep taking all suggestions and look a while longer. This has gone on for far too long. I was given a few numbers of service centers and I had to contact them. Message. How can that be so, when this is all from the original claim that was reported to **** when the coach was new and under warranty? The most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. Standard and optional features listed on units may or may not reflect actual in-stock unit. Thanks for the replies. On our 2015 ND the wiring was a mess but our major problem wound up being as bad radio replaced with another bad radio and finally the third radio worked until trade in. There is a rear bedroom with a privacy curtain, a rear bath for convenience, and sleeping space for seven, plus much more! I will say again this coach cost us 100's of thousands of dollars. Have driven unit less then 250 miles since purchase. The slide ran very slow, it always seems too. We were stuck out on the road for two hours with our granddaughter because the new 2022 thor vegas **** motor home class A just stopped on the road. Learn More Class B can discuss the resolution. Front Bunk oFront Bunk continues not to go up and down evenly Generator oThe generator shuts for no reason at all.We are requesting Thor Motorcoach (TMC) support to cover these items. Of course, at our expense. Had **** acted in good faith when the coach sat at ******* ***** for nearly a year, this would all be behind us. Paint. 2019. We have made attempts to contact the customer regarding finding a service center and facilitating repairs. Did you recently have your batteries drain on you? The Border Hookups Hit The Road With A New Song. Out of goodwill, we doubled that offer to reimburse up to $2000 at your choice of repair. One of Thor Motor Coach's **************** Representatives reached out to ****************** on Friday afternoon. They found lifetime clients and we will never hesitate to recommend them to anyone in Quebec looking, Like most: Thanks for all your help. Got the customers point of contact at the dealer and tried to call to discuss with them but was advised they were at lunch and will call back again shortly. Does not include Hitch work or accessories. I need my brand new RV fixed, and Thor has an obligation to fix it! It has generator in it but does not work. See dealer for details. We are asking that someone in ***************** or perhaps in ****'s **************** review our entire case. 40,000 miles. I feel certain that once someone with authority has taken the time to review everything, they will see that this is NOT a new case, but an ONGOING case. Thor Motorcoach Logo linking to Home Page. Im about to conclude that the Axxera radios/cameras are junk and mine is shot. is not responsible for any misprints, typos, or errors found in our website pages. Thor Motor Coach Geneva Class C gas motorhome 25VA highlights: Murphy Bed. 2 slide outs. Despite our efforts, occasionally errors resulting from typos, inaccurate detail information or technical mistakes may occur. ************************* was working with us right up until he moved to a new position in March of 2022. Can hitch up to 8,000 lbs. The solenoid is subject to failure and if it does, the switch will do nothing. It was more than we were planning, We were looking into a travel trailer (RV) that is and Christopher was wonderful, He took us around and show us some of the most beautiful RVs Ive ever seen. It has been sitting for a year. 15 amp. Built-In Skylight. Of course, ********************************* also says that they will take the $2,000.00 "goodwill offer" made off the final bill. Speaker Location(s) Interior / Exterior. Each journey you take with a Palazzo Class A diesel motorhome by Thor Motor Coach is made smooth thanks to the Air-Ride suspension, the Sachs shock absorbers, and the Atlas foundation. purchased in July 2022. The RV is a Thor ******* **** 2019 and the vin#*****************. This is an independent, unofficial site. You might find those release tools with the manual for the radio. #ThorMotorCoach #ThorHowTo #FourWindsRV #QuantumRV #ChateauRVWhether you are hitting the road for the first time or a seasoned traveler, this video is an in-. Mr. and ***************,the most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. I think at one point we were just trying to stump him and we couldnt, (Is there anything else we should consider when evaluating the best value for your RV?). Class Cs with the beloved luxuries of Mercedes-Benz. A Thor representative will be contacting you shortly to review your pictures and come up with an amicable solution. Doesn't look like I am getting power to the radio since battery replaced. We bought it new in 2018. We are tired and have had enough. We have pictures we can send if you want. This is a $200,000 brand new RV that we are paying monthly on but have barley used because Thor keeps denying the warranty claims. We make the transition smoother with this free Owners Guide. 3 burner stove, microwave, mid size fridge/freezer, 2 tv's, AC/heat, satellite radio, backup camera, can sleep 6, primary bedroom with queen bed, kitchen dinette turns into a bed, bed above the cab. I am rejecting this response because: We have been going back and forth with this for three years. . 2022 Thor Freedom Elite 24HE. The radio had been giving us issues from day one Ask an Expert Car Questions RV Questions Don - Mo Lurch, RV Mechanic Satisfied Customers Don - Mo Lurch is online now Related RV Questions I have a 2016 Thor Freedom Elite and my cab radio and backup Thor Motorcoach Logo linking to Home Page. The customer service ************ spoke ith customer service reps who have no customer service at all. See us for more details. from Thor Motor Coach. Your actual payments may vary. I have looked and checked all connections and fuses I can find. We had the privilege to work with Joe A. the Internet Manager. ft. To Whom it may ******************************* face="Verdana">On December ***************************** from Thor Motor Coach reached out to me by phone. Their customer service rep has ghosted me asks when dealer called they were very rude to someone that purchased a $190k unit from them. Rear Bath. Please contact us to verify info, and to check availability as our inventory changes rapidly. **** **************** DID NOT CARE THAT I WOULD HAVE TO MAKE ARRANGEMENTS TO GO ************************************************************************************* REPAIR RV VEHICLES (24 FT CLASS C). We are currently waiting on pictures and an estimate from the service center to determine how to proceed. If you are in the market for a class c, look no further than this 2019 Quantum KW29, priced right at $106,000. We have endured a long and arduous journey. The A.C.E. If you wish to set up a factory service appointment to discount you the $2000, please call ************. Based on the pictures provided to us, there is no repair to be made. ", I am rejecting this response because:The ************* location that was given to us, the website above They stated they do not work on RVsWe need a location nearby. I am rejecting this response because: ********************************* (Thor Motor Coach Retail Warranty Supervisor is not acting in good faith. Thor MoTor CoaCh LIMITED WarraNTY 4 Thor MoTor CoaCh LIMITED WarraNTY WhaT ThE PErIoD oF CoVEraGE IS: This Limited Warranty provided by Thor Motor Coach Inc. ("Warrantor") covers those components, assemblies and systems of your new motor home not excluded under the section "What is Not Covered", when sold by an authorized dealer. From the time we purchased the coach we have only driven a total of ***** miles. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Monthly payments are only estimates derived from the RV price with a 96, 180, 204, or 240 month term, 10% to 20% down, 7.49%-9.24% interest APR, and financing terms are based on approved credit for qualified buyers and does not constitute a commitment that financing for a specific rate or term is available. Is this the type of service ****************** can expect to be "funneled" to **** for every question or vehicle service call as a hostile customer with no rights or privileges? Like most: We went on our first trip this past weekend. Brought the coach home. In our coach the battery disconnect switch activates a solenoid which switches the battery circuit on and off. Business Profile Thor Motor Coach Camper Manufacturer Contact Information PO Box 1486 Elkhart, IN 46515-9552 Visit Website (877) 855-2867 Customer Complaints 68 complaints closed in last 3 years. Thor motor coach four winds 24 f e350 - Answered by a verified RV Mechanic . . Used 2022 Thor Motor Coach Challenger 35MQ $169,999. The pictures submitted to us show no concern of factory defect to the roof. BBB Business Profiles are subject to change at any time. Please contact us at 888-436-7578 for availability as our inventory changes rapidly. Thor Motor Coach stands by our previous response, we will have our representative attempt to reach the customer one more time. Class Cs with the beloved luxuries of Mercedes-Benz. The roof is made to expand and contract with the elements.If there are pictures showing a concern, we would be more than welcome to review those pictures. ALL OF A SUDDEN everything that was approved is no longer valid, considered null and void by Tristen. Onan onboard generator. Our 2019 ************ Motor Coach seats have started to completely disintegrate. Standard and optional features listed on units may or may not reflect the actual in-stock unit. Even has King Size bed and two, My father and I purchased a class c motorhome from giant RV and it was the most easiest process ever. Speakers. We have sent the invoice for labor charges to ****. A representative has been notified and will be with you shortly. in fuel costs), then **** will kindly deduct the $2,000. Also, it was pointed out to us that the flooring had already been repaired prior by someone. At Thor Motor Coach, we listen, design, and construct our motorhomes to fit your family. I am rejecting this response because:Customer (******************, owner of said vehicle: 2022 Thor Freedom Elite 23HF Motor Home) has identified issues and concerns in original complaint that have not been answered or addressed in this response from Thor.The reply from Thor "confirmed" that payment was made to ******* **** and arrangements could be made to pick up vehicle. 3. The keep-alive lead isn't switched at all. Subscribe for the latest news on our motorhomes, the RV lifestyle and more. "I called the retail customer and discussed their frustrations with the jumps/hoops back and forth between ******************** they've experienced with a fuel line concern they are having. We are sorry to hear of your concerns with your 2019 *******. There's a fuse on the back of the radio. If you have difficulty registering an account, logging in or need other account-related assistance, send us a message and well get back to you shortly. VIN #*****************. Each model includes the Rapid Camp+ multiplex wiring control system that will make set-up easier than ever, a Winegard ConnecT 2.0 WiFi/4G/TV antenna to keep you connected to the outside world, and a whole coach water filtration system for fresh H2O day or night. Number Of Discs. Among the largest motorhomes, featuring the amenities of home for weekend getaways to full-time RV life on the road. we do not have any videos here. To respond to their "normal" claim I've had four different trusted independent repair people look at it, all of which tell me the roof should be replaced wherein soft spots are being created potentially due to moisture. Many of our friends with newer coaches report this same issue.I AM REQUESTING THE FAILING COMPONENTS BE RECOVERED OR REPLACED BY *****I am exhausted from pursuing constant repairs on this coach. At the time ****************** received the call from **** at Thor, unknown to ****, ****************** was already in route to ******* to pick up the vehicle.The actions and attitudes of **** contacts **** and ****** are unacceptable on the handling of ****************** first time call with a new vehicle needing mechanical service, creating a hostile environment, because **** was right, ****************** is wrong, **** would be in charge of dealing with what needs to be done, not ******************, and **** was the mechanic and ****************** was not. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. We strive to ensure all pricing and information contained in this website is accurate. They said they would me someone to service the vehicle. Discover the necessary items to make this an unforgettable adventure! These Off-Road Teardrop Campers Have A Unique Sola AGM Batteriesvs Flooded Batteries: What's Be Are You Leaving Black Water In Your Tank For Too L What Are The BestRV Sewer Hose Fittings? After getting back both radios not working. ************************* (Thor Motor Coach CSR) worked with us thru March of 2022 trying to get these issues resolved. All warranty info is typically reserved for new units and is subject to specific terms and conditions. Our {brand} prices are so low, {mfg} won't allow us to display our wholesale price without you requesting it. Rusty78609 78.3K subscribers Subscribe 337 Share 16K views 1 year ago #rvliving I finally found the problem. With all the family-friendly and pet-friendly features, you'll love traveling in . The elements cause the roof to expand and retract. or call the glass man in town? Integrity and transparency still mean something to me being in the automotive repair business, if you make a promise and truly want to fulfill the promise of backing up your product, stand by it. My husband was impressed with Rudy, because he was asked a question, and if he couldnt answer it, he made some calls and had the answer within a few minutes. Mine is, and it seems a lot of folks on the Thor forum bring this up. Satellite. I left my parking lights on overnight, and it killed the car and house batteries. And we are akready receivng customer no assistance. 2017 Thor Challenger XE Rear and side cameras and radio not working. I do not know WHY he has not had access to this correspondence. I have been unable to take motorhome any distance as if roof tears or leaks much more damage will occur. Searched for help on the forum and replaced fuse in the rear radio and it's working but not getting power to the dash radio any . We have been diligently working non-stop to get the flooring and heating breech issues resolved. Total:1,215 (members:37, guests:1,178), Central NY in summer beautiful Casa Grande AZ in w, Dodged a bullet tonitetornado hit Dallas, but didn't make out out to my area thankfully. We reached out to Thor and la mesa and they say its our problem. Do not use this link to ask for help with RV-related issues; Ask those questions in one of our forums. 2. Used 2020 Thor Motor Coach Four Winds 22E, Class C For Sale in Salem, New Hampshire Pop RVs 303020 Description: - View this and other quality Class C at RVT.com Online Classifieds trader. We have many issues with the flooring, as well as a heating breech that causes the flooring to ****** when the furnace comes on. All calculated payments are an estimate only and do not constitute a commitment that financing or a specific interest rate or term is available. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Thor Industries Owner's Forum - This forum exclusively contains discussions related to Thor products including Crossroads, Cruiser RV, DRV, Dutchmen, Heartland RV, Highland Ridge, K-Z, Livin' Lite, 01/03/2023. Thanks for the suggestion. I cant say at this time Im 100% satisfied until I get the estimates and we see what Thor Motor Coach will end up covering under their good will gesture. Both the sofa and dinette offer overhead storage and can each be made into additional sleeping space for the kids or extra guests.Up front above the cab is a 54" x 96" bunk with a 40" swivel flat screen TV.Create all of your favorite meals and snacks easily in this kitchen with a refrigerator, large double sink, three burner range-top, and an overhead microwave. Customer was happy with resolution and advised him of my direct contact info, requested he send his outlined notes of his experience with his coach so far since purchase date. All of this back and forth is not fair to us, the consumer. The video is for demonstrative purposes only and is intended to be used in conjunction with reading the written Owner's Manual. This is leading me down a path of no confidence in THOR, as well as potentially never doing business with them again, it's simply bad business and I would also hope to educate any of their potential customers on what their ownership experience with **** will be like after a six figure purchase. From November 2019 to September 10, 2022, we had not used the coach however we have been maintaining the coach to ensure it would be ready for the day we would use it again. If you wish to set up a factory service appointment to discount you the $2000, please call ************. I suspect it is on the order of 0.25 amp-hours per day, but of course each radio will differ somewhat. One previous owner purchased it new.We have had multiple issues with the coach. You probably have to pull the radio out to find it. We took it into the dealer immediately, and they found another issue with the window, and possible water intrusion. Being a 6 year old coach with a second owner, Thor Motor Coach would no longer participate in repairing this coach. Listed 15 hours ago in Camp Verde, AZ. We have contacted the customer to investigate the root cause of the concern. Read More: https://thormotorcoach.com/legal/ State: Texas. You may also call **** at ************ for them to better assist you in finding service. If Tristen needs additional documentation, I will also be happy to send it. They gave **** rv support ***********. I am not in a place where I can plug in and charge the house batteries. I WILL BE SENDING MULTIPLE EMAILS TO ********************************* WITH ATTACHMENTS CONFIRMING EVERYTHING THAT WE HAVE DONE ON OUR PAR AND OUR CONTINUED EFFORTS ACTING IN GOOD FAITH. This allows the radio to run with the ignition key off. ****************** and his family appreciates your prompt and accurate response on this BBB complaint and getting this vehicle issue resolved in a quick and timely manner, no matter who will be performing the repairs. Contact Sales. Our {brand} prices are so low, {mfg} won't allow us to display our Buy Now Price without you requesting it. **** accepted the bid and said that if the contractor needed to submit additional charges, he would accept that.
