Through the Aritzia Community Relief Fund (ACRF), all sales were donated to supporting Aritzia's staff and its families through COVID-19. Were taking industry-leading health precautions and doing everything we can to ensure the safety of our people, our community and you. Bottom line Both companies. It says customers will still be able to continue shopping through the company's website for the time being. Frontline healthcare workers sanitization standards pre- and post-shift require a washable, easy-wear wardrobe to be worn to and from work to prevent the virus spread. The Vancouver-based retailer closed its 96 stores on March 16 and saw a significant decline in sales in the first two weeks of that month. The Aritzia Refund policy is similarly strict . Warm wishes and happy holidays to you and yours. So in an effort to make things easier for you, weve compiled all the facts in one place. Aritzia Return Policy for Online Purchases If you bought your regular-priced merchandise online, you can return the items within 14 days from the shipping date and receive a full refund. By the end of May, Aritzia Inc. expected its net revenue is about 45% lower for the current quarter compared with the same time last year due to COVID-19 related store closures and despite a . It was really important for us not to layoff or furlough anyone. It is also shifting all support office employees to flexible working arrangements. You may opt-out by. All of Aritzia's profits, while we get through this challenging time, will go to the Aritzia CommunityTM Relief Fund to pay our people and support their families. You can receive a full refund within 14 days from the shipping date or merchandise credit on an eGift Card within 30 days from the shipping date. Calls may be live or prerecorded. Friends and Family passes to Aritzia Warehouse Sale selling for $40 online Many Metro Vancouverites have been waiting for their chance to grab Wilfred, TNA, Babaton, and Sunday Best items at a 50 to 90% discount. We recognize that others are dealing with far more complex and impactful challenges than where we find ourselves. All of our people are essential to the Aritzia team and we know we wouldnt be us without them. Some of our new health and safety measures include: 80,000 frontline healthcare workers gifted through a $10 million initial donation, 90,000 more frontline healthcare workers gifted through Aritzia Customer Sponsorship with an additional $10 million value, Aritzia Customer Sponsorship starts online today; healthcare worker registration starts online May 11, SATURDAY, APRIL 4 - A Letter to Our Community. TnAction Spring 23 just launched. Covid-infected workers forced to isolate at home without sick leave will again be able to claim up to $750 in pandemic pay from this week. All Rights Reserved. Aritzia is expanding its donations. Aritzia Community Sponsor Package - Diamond ($100), Aritzia Community Sponsor Package - Double Diamond ($200). We are not able to offer exchanges online. real change starts from within," says Jennifer Wong, President and Chief Operating Officer of Aritzia. Certain statements made in this press release may constitute forward-looking information under applicable securities laws, including with respect to the announced closure of Aritzia retail locations as a result of the evolving the COVID-19 pandemic and Aritzia's commitment to directing profits during this period to the Aritzia Community Relief Fund as described above. But as long as we continue to do what we think is best and continue to do what we see as right, that will guide us and lead us towards positive outcomes whether it's within our company or whether it has a bigger impact on our community., This is a BETA experience. Packages are free of charge for licensed Canadian female healthcare workers, including doctors, nurses, and healthcare aides caring for COVID-19 patients in hospitals, COVID-19 assessment centres, and long-term care homes. The Administration's plan is to end the COVID-19 public health emergency (PHE) on May 11, 2023. Aritzia's popular TNA sweatsuit, Photo Credit: Courtesy of Aritzia. The Aritzia Community Relief Fund, which was supported by the ongoing loyalty of its customers and the generosity of its suppliers, partners and service providers, reached $20 million (Canadian dollars). (Google Maps) Clothing retailer Aritzia Inc. is closing all of its stores until further notice as businesses . Clothing retailer Aritzia Inc. is closing all of its stores until further notice as businesses across the country move to help reduce the spread of COVID-19. In an email to CTV News, the company's senior director of communications said the . 16, Aritzia had closed all its stores, working quickly to reroute its business through digital channels. Within 21 days of purchase, you can exchange your item or receive a merchandise credit, at any boutique in the same country you bought it in. Over the course of Wongs tenure with Aritzia, the company has grown from a Canadian retail operation to an internationally recognized name with a successful e-commerce store and a continually growing U.S. presence. The Company cautions that the list of risk factors and uncertainties described above and in the AIF is not exhaustive and other factors could also adversely affect its results. So when we say that real change starts from within, we believe that we can impact change most by starting with the 4,000 people that are at Aritzia., We are optimistic about the future, Wong states. Warm wishes and happy holidays to you and yours. Opt to get texts or calls with insider info, offers, invites and other fun surprises from Aritzia through your phone number below. When typing in this field, a list of search results will appear and be automatically updated as you type. For more information on Afterpay, please see our Afterpay FAQ. Review your return details and click 'Process Return'. We look forward to the day we can open our boutiques to you once again. We are the place to shop right now in the United States, Hill noted. Dates will be confirmed at a later time. While 2020 has posed unprecedented challenges, its also illuminated all that we have to be so thankful for. Hey! If you purchased from aritzia.com, you can ship your return back via mail using your return shipping label included in your order. Aritzia is well known and deeply loved by its clients in Canada with growing client awareness and affinity in the United States and outside of North America. Today, Aritzia is hitting all the right notes, a testament to the power of selling a trendy product at an attainable price, in elevated yet always inviting store environments. Since this began, weve continuously prioritized the health, safety and financial wellbeing of our people. Right now, all proceeds will go to the Aritzia Community Relief Fund to support families. Effective immediately, the Company will also shift all Support Office employees to flexible working arrangements. Aritzia is well known and deeply loved by its clients in Canada with growing client awareness and affinity in the United States and outside of North America. This report by The Canadian Press was first published July 9, 2020. Given this unprecedented period of uncertainty, there can be no assurances regarding: (a) the length of time Aritzia's retail locations will be closed as a result of COVID-19; (b) the COVID-19-related impacts on Aritzia's business, operations and performance, including its ability to remain on track to meet or exceed its stated fiscal 2021 performance targets, (c) Aritzia's ability to mitigate such impacts; (d) credit, market, currency, operational, and liquidity risks generally; and (e) other risks inherent to Aritzia's business and/or factors beyond its control which could have a material adverse effect on the company. Don't worry, you can unsubscribe from our mailing list at any time. See, Click to View our Accessibility Statement. On this page youll find store info, shipping info, and all the As to your most pressing Qs. Consumers from New York to Vancouver were shopping for elevated, modern essentials IRL until, of course, things changed. In total, Aritzia has 106 stores, with 38 boutiques in the U.S. and 68 boutiques in Canada. VANCOUVER, March 16, 2020 /PRNewswire/ -Aritzia Inc. ("Aritzia" or "the Company") (TSX: ATZ), a vertically integrated, innovative design house of exclusive fashion brands, announced updates to its business operations. This comes after the brand faced allegations of anti-black racism from former employees, who reported that they had experienced microaggressions and disproportionate career immobility when compared to their white counterparts. So whether youre shopping in stores or online, you can continue to enjoy Everyday Luxury knowing you and our teams are in good (clean) hands. After 30 days, we will no longer accept returns. COVID-19 unemployment benefits can help employees, gig workers, and self-employed people whose jobs have been affected by the coronavirus pandemic. Despite the challenges, our beautiful product assortment, best-in-class distribution centre, aspirational website, and response from our loyal clientele led to e-commerce growth in excess of 150% through the end of May 2020.. Well do our best to help. VANCOUVER -- Clothing retailer Aritzia Inc. is closing all of its stores until further notice as businesses across the country move to help reduce the spread of COVID-19. Pack and ship your return, following the instructions outlined on the Return Confirmation page. Wong joined the retailer in 1987 as a style advisor (the term Aritzia uses to refer to its sales associates) at the Robson street store in Vancouver, while studying economics at the University of British Columbia. Here's what to expect when visiting our boutiques. After 14 days of reopening, we will no longer accept returns or exchanges. Jennifer Wong is the president and COO at Aritzia, an innovative design house and fashion boutique that conceives, creates and develops its own exclusive brands, each with a unique vision and distinct aesthetic point of view. Within 21 days of purchase, you can exchange your item or receive a merchandise credit, at any boutique in the same country you bought it from. While 2020 has posed unprecedented challenges, its also illuminated all that we have to be so thankful for. If you return items purchased on aritzia.com via Afterpay in store, well refund your credit card, exchange or issue you merchandise credit, in accordance with our Online Purchase Return & Exchange Policy. When Brian Hill opened the first standalone boutique in 1984, the idea was simple: offer beautiful clothes in aspirational spaces with exceptional service. Cant wait to see you soon. Within 10 days of purchase, you can return your item and receive a refund to the original method of payment, at any boutique in the country you bought it from. VANCOUVER, March 16, 2020 /CNW/ -Aritzia Inc. ("Aritzia" or "the Company") (TSX: ATZ), a vertically integrated, innovative design house of exclusive fashion brands, announced updates to its business operations. Masks are now required in all our boutiques, and we'll continue to provide them to any client who doesn't have their own. By subscribing to this BDG newsletter, you agree to our. With Love, Aritzia's strong financial position, with $274 million of liquidity in place at the end of the third quarter, enables it to weather further uncertainty while continuing to take advantage of unparalleled opportunities. Free shipping & free returns on all orders, all the time. To date, it has contributed more than $36 million in product donations, financial support and volunteer hours to non-profits and Aritzia Community partners that share its values. presentation-ready copies of Toronto Star content for distribution Box 500 Station A Toronto, ON Canada, M5W 1E6. Were committed to being both responsive and responsible and navigating these times with everyones safety in mind. If youre returning multiple items, please try to include all items in one box and use one Return Label (even if they arrived in separate shipments or boxes). Its collection of ribbed tanks, super-soft sweatsuits, and even easy tees and joggers have been seen on influencers and celebrities alike and it's not hard to see why. The retailer says it . Want good news asap? They have carved out a unique customer positioning in the market around Everyday Luxury, and through their segmentation into six distinct brands, have built an assortment that can address the customers needs Monday to Sunday, said Kristin Kohler Burrows, senior director, Alvarez & Marsal Consumer and Retail Group, a global consultancy specializing in business transformation. Services Minister Bill Shorten has urged anyone who has run out of sick leave to apply - not just casual workers who aren't typically entitled to sick leave. 68735 Views Jan 2, 2023. Despite near-term uncertainties, Aritzia's management team remains confident in the fundamentals of the Company's business model and long-term growth opportunities. When will I get my order? CEO & Founder. Aritzia did not request any additional contribution from its customers beyond the entirety of sales for the limited time. We took the next couple of weeks to analyze our business and during that time, we kept all of our people employed. Anyone can read Conversations, but to contribute, you should be a registered Torstar account holder. If youre returning items from multiple orders, please contact Aritzia Concierge to set up your return. Updated 2/14/23. You can pick it up as soon as the store reopens. We appreciate your patience during this time. Net revenue increased by about 63%, or $175 million, to $453 million, up 70%, or $186 million, from two years ago. While most comments typically receive responses from the brand on social, the comments that pressed Aritzia on the directive went unanswered, with some users reporting that their comments were deleted. Aritzia will provide an update on the operational and financial impacts of COVID-19 on its fourth quarter Fiscal 2020 earnings call in May. Aritzia is making an initial donation of Community Sponsor Packages (320,000 clothing items) to 80,000 frontline healthcare workers in Canada and the USA. Aritzia is a vertically integrated, innovative design house of fashion brands. In celebration of Giving Tuesday Now - "a global day of unity to take place on May 5, 2020, as a response to the unprecedented need caused by COVID-19," according to its website - the clothing company will donate $10 million worth of clothing to thousands of Canadian . 85% of our employee base is made up of women, including 67% of our Aritzia Leadership Team; three of six executive officers are female; and 98% of our retail management team are women. Everything were doing is with input from people throughout the Aritzia team. The retailer opened a new boutique in Nashville and expanded four boutiques with its Troy location breaking opening-day and opening-weekend sales, Hill said. Our eCommerce business continued to surge, increasing 47% on top of the 79% increase we saw in the third quarter last year.. I received an email/phone call letting me know my order has arrived in-store, can I go pick it up? The sale typically takes place on Labour Day weekend. The Company will continue to strategically invest in critical infrastructure across its people, processes, and technology. "Our goal is to do our part for the global well-being. The Community Care program is an extension of Aritzias overall commitment to organizations that help women and girls succeed at work and in life. In response to the evolving COVID-19 pandemic, Aritzia will be closing all of its retail locations until further notice as of Monday, March 16th, 2020. Not only did this aesthetic reflect consumers' stay-home reality, creating styles they could see themselves in it also, in many ways, called upon the influencer-popularized It-girl aesthetic, through which Gen-Z millennials are used to shopping online. Furthermore, you can only exchange your items if you do so within 21 days of your original purchase. Online purchases can be exchanged in store. Sales growth inthe United Statessustained unprecedented momentum, increasing 115% and representing 44% of our total revenue in the quarter, Hill said, in the company release. Aritzia Community Relief Fund + Our People. Were happy to find out for you, please contact our Aritzia Concierge team on our aritzia.com live chat or email. The brand declined to comment on this shift in sizing. "All companies plan for challenging times, however a global pandemic is well outside of normal business planning," Hill says in response to the feedback. Super Puffs immersive pop-up environments, called Super Worlds, were developed by Aritzias creative team and Willo Perron, the designer credited with Drakes flyingFerrariand Jay Zs 4:44 album, among other projects. Audience Relations, CBC P.O. "The shift to models providing our images from their homes is working well for now, and seems to be continuing to resonate with our clients," says Hill. "Well take those learnings into account as we move forward." While our stores are reopening, we recommend returning your order and placing a new order online. As we take extra precautions to keep our people safe, it may take us slightly longer than usual (1014 days) to issue your refunds. The Canada-based retailer saw outstanding client response to the fall-winter collection, with expanded key product in new lengths and sizes, Hill said. After 30 days, we will no longer accept returns. VANCOUVER - Aritzia Inc. reported a first-quarter loss and revenue drop after temporarily closing all its stores due to COVID-19 health precautions, but the clothing retailer sees an opportunity . . Once signed into your account, access your. "SHAME on Aritzia for using the people's money," wrote another. Copyright 2023 CNW Group Ltd. All Rights Reserved. The real estate opportunity for Aritzia right now is unprecedented, said Hill, noting that the company is understored and many other retailers are shutting their bricks-and-mortar locations. (Super World LA is slated to open later this year.). Text HELP for help or STOP to opt out. Net revenue increased by about. Were doing our best to balance whats right for our people, our clients, our partners, and our communities. Thirty had reopened by the end of the quarter and 89 as of July 9. That compares with it generating $226.2 million in e . How can I find out if my local store is open? Aritzia has a ten-year lease on the iconic former Dean & DeLuca space. May 5, 2020 On this day, Giving Tuesday Now, which celebrates the global power of human connection and strengthening communities, Aritzia is launching the Aritzia Community Care Program, a $20 million initiative to gift 150,000 Canadian frontline healthcare workers with custom-designed clothing packages to help prevent the spread of the virus as they fight the COVID-19 pandemic. Your repair is safe and secure at the store location you dropped it off at. Often but not always, forward-looking statements can be identified by the use of forward-looking terminology such as "may", "will", "expect", "believe", "estimate", "plan", "could", "should", "would", "outlook", "forecast", "anticipate", "foresee", "continue" or the negative of these terms or variations of them or similar terminology. In addition, one of our board committees oversees governance and diversity, which includes consideration for female representation both on our board and in senior management positions. 16, 2020, 07:00 AM. Opinions expressed by Forbes Contributors are their own. No one has been laid off or furloughed at Aritzia to date, due to COVID-19. Clients will be able to continue shopping Aritzia's Everyday Luxury offering through aritzia.com for the time being. (To date in fiscal year 2021, which started March 2, 2020, Aritzia has opened two new boutiques and expanded or repositioned two existing boutiques in Canada, and opened five new boutiques and expanded an existing one in the United States. Aritzia will provide an update on the operational and financial impacts of COVID-19 on its fourth quarter Fiscal 2020 earnings call in May. Sale items marked with a discount less than 50% can be returned for merchandise credit on an eGift Card if returned within 14 days of the shipping date. We will gladly refund (in original tender) regular-priced, new merchandise within 30 days of the shipping date. Aritzia will provide an update on the operational and financial impacts of COVID-19 on its fourth quarter Fiscal 2020 earnings call in May. Aritzia closing all stores until further notice due to COVID-19 | CBC News Loaded. This year it's running from August 31 to September 5. Aritzias net revenue for the first five weeks of the second quarter were down 25 per cent to 30 per cent compared with the same time last year, said chief financial officer Todd Ingledew. We conceive, create, develop and retail fashion brands, each with its own vision and distinct aesthetic point of view and all with a depth of design and quality that provide compelling value. CBC's Journalistic Standards and Practices. And well continue to do so as we begin to reopen our boutiques thoughtfully, safely and on a case-by-case basis. "Aritzia is committed to ensuring the financial continuity of both our internal team and the employees of our overseas partners impacted by COVID-19. In sum, they areexecuting extremely well across every key element and have been able to meet the customer where she wanted and expected to be, in this Covid marketplace.. Orders purchased on aritzia.com via Afterpay will only be eligible for a refund to your Afterpay account when you mail them back to us. Once we receive your package, well process your return within 7 to 10 business days. Until then, well be right here online and at your service. As a huge retail corporation, Walmart has been largely affected by the COVID-19 pandemic, alongside many other stores such as Costco, Michaels, and Dollar General.. As for what products shoppers can expect to see rolled out in expanded sizing, and when, Hill says Once weve gauged the response to this collection, well be able to assess further expansion. This spring, the brand rolled out its Babaton collection, which offered up to a size 18 on a trial basis. Aritzia will also open two pop-up locations in New York and Los Angeles this fall. Cision Distribution 888-776-0942 In 2019, Black buying power reached $1.4 trillion, according to Selig Center for Economic Growth, and is expected to grow through to 2024. Newspapers Limited, 8 Spadina Avenue, 10th Floor, Toronto, ON M5V 0S8. Return Processing Times. For further information: Helen Kelly, Vice President, Investor Relations, 604-215-6557, [emailprotected].
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