Appalling customer service. This is the version of our website addressed to speakers of English in United Kingdom. However, if you are traveling internationally, you may not be allowed to board the ferry. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Ferryhopper is obligated to comply with this regulation, in order to ensure the safety of your personal data. Got the answering machine again. It goes against our guidelines to offer incentives for reviews. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Well done Direct Ferries. Bookmark. Anyone can write a Trustpilot review. We may also ask for additional information if you wish to change the email address or phone number you have provided. Unfortunately we are not able to handle or react to your complaint as you have not provided the reference number of your booking. Cancelling your booking through My Account is quicker and cheaper so we would suggest requesting the cancellation there. 100% cancellation fee; no refund: A booking cancelled outside of 14 days before travel attracts a refund of 50% of booking value as a travel credit (valid for travel to end 2022) Cancellation: (Irish Ferries Gift voucher, Tesco Clubcard / All 4 One etc.) Since 2006, Grimaldi has been offering the only direct Ro/Ro-container service between Direct Ferries Ltd, 2-3 Three Rivers Business Centre, Felixstowe Road, Ipswich, Suffolk IP10 0BF, United Kingdom. WebYou cant reach them by phone which is a problem if you need acute help. Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. WebIf you request to cancel your booking through our help centre or by phone and haven't purchased a Flexi ticket, we charge a cancellation fee of 45/45. Revenue impacts the experiences featured on this page. Please don't hesitate to contact us, if you have any queries. Most ferry companies and bus operators offer return tickets, which can save you money compared to purchasing two one-way tickets. Luckily I had saved a screen shot of the receipt of the payment so have been able to save the booking reference number. With holidaymakers still owed millions of pounds for cancelled holidays and flights, many will be reluctant to rebook if their trip is cancelled. We were due to travel from Portsmouth to St Malo at Easter but it was cancelled due to Covid-19. How we will print them is our big mystery, maybe they will work from a phone. However, if you are traveling internationally or have purchased discounted tickets, you may not be allowed to board the ferry. I tried to amend my booking several times. Thank you for booking with Direct Ferries. I should have stayed with you ! It was to easy to book, however, even though it will be just the two of us, I tried to hook an outside room but wouldnt permit to because there was only two of us. Eveything was very simple and quick to use..I had no difficulties in using the site and had several choices of ferries. Ferry Tickets Changes, Cancellations & Refunds, Ferry Trip Planning, Booking & Useful info. Up to 1 million prices are checked every day with more than a million crossings arranged each year. Tried to amend reservation to Mar 3-6. Can I cancel them and get a refund? WebMessages 12. Given the extraordinary circumstances surrounding the COVID-19 pandemic, we have adopted some temporary changes to our cancellation policy. We can see that your complaint has been already handled and declined as there was no error from our side. Editor, Marcus Herbert. So now I just lost my money, because of their incompetence. Amending your booking through My Account is quicker and cheaper so we would suggest requesting your changes there. I recommend anyone to avoid you at l cost.Kind regards,Arkadiusz Lewandowski. I have booked a trip to/from the UK (from Hoek van Holland). Cost per pax: S$70 one-way or S$118 2-ways Duration: 2.5 hours (1.5 hour boat ride + 1 hour check-in and immigration) Self-driving Once you have canceled your booking you will get a refund, which is provided by the ferry company(ies) you had booked your trip with. Please note that we can be contacted through our contact form on our website. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. I made reservations. With our quick and simple ferry finder tool, finding a Need to talk to us? What restaurants are near Direct Ferries? Click here to visit our dedicated page for further information on the COVID-19 situation, including vouchers, cancellations, refunds and sailing changes. This depends on the type of ticket you have booked, but in most cases you will be able to amend your booking. Customers can amend bookings free of charge up to check-in closing. WebPARCEL RETURN SERVICE*, PARCEL RETURN SVC, PRS* County DISTRICT OF COLUMBIA, Type Unique Zip Code. I wasn't happy then but it was very hard to get in contact with anyone to discuss so let it go. Will not book with them again. For account users: To log into your account click the sign in link at the top of. It appears that my problem with Direct Ferries is not unique, they have a history, according to reviews on this site, of very poor responses and no responses at all to customer services issues. Thank you for booking with Direct Ferries. I was referring to the company changing their cancellation terms retrospectively. Whether you ride a bicycle or drive a truck, we cater for all types of vehicles for tourist, business or commercial use. ***. They continuously referred to me by my partners name when he has never contacted them, which I found condescending and unprofessional. Please don't hesitate to contact us, if you have any queries. Open tickets are valid for up to 12 months from booking date (see ticket conditions). As well as a great reputation within the industry we have provided the best price, choice and service to many millions of customers since our inception and are ranked no.1 on independent review sites such as Feefo and Trustpilot. We must get on line 48 hours before ferry date to get our tickets. Terrible service, maybe not a scam but don't use them. Regulation 1177/2010 provides that if a ferry service provider cancels a ferry service, they must refund or rebook you. If you make an amendment request through My Account the amendment fee is only 10/10. We rebooked the April crossing for August we amended the booking again to April 2021 due to being furloughed. Location: -3 min walk from Trafarias Ferry docks -25 min from Santa Maria de Belm by ferry -25 min from Marqus Pombal by car -12 min from Pragal train station offering direct access to the Portuguese railroad sytem. You can also discover ports and routes available. manufactured with at least 1/8 of an inch tread. Please don't hesitate to contact us, if you have any queries. Add passengers: pay for additional passengers. Tried to contact by telephone- dont take incoming calls. We have the biggest and best shipping companies, the most popular destinations, and the best prices all on one website. Be aware this route DOES NOT EXIST with this company, which we only found out when we arrived at the port. Then you have contacted our Customer service through chat just 1 hour before the departure and we have explained that so close to the departure the amendment would not be possible, we advised to try to amend at the port. Thank you for booking with Direct Ferries. WebIntercity train from 1949 Deckplan, Kronprinsesse Ingrid (1949) Deckplan, Athena (1989) 1991 Deckplan (2000) as Stena Nordica, 2006 Deckplan, European Endeavour 19 July 2022. left The transaction was quoted in dollars and as I was in Barbados I presumed it was in that currency so I paid $1400. Direct Ferries Limited has its registered office in London, United Kingdom. Stay away. Subscribers do not see these advertisements, To join in you must be a member of MotorhomeFun. No refund will be given. If you cancel your tickets, you will receive a refund according to the policy of the ferry company(ies) you have booked with. I will avoid any dealings with them again. I had the same problem with P&O and vouchers. Refund requests must be submitted prior to the product expiration date. With a direct connection to ferry operator reservation systems you can compare all available sailings for your chosen destination with all suitable alternatives in one quick and easy search ensuring you get the best fare available. Using their online form I contacted customer services, not once but half a dozen times, I received no response. Depending on your bank, it usually takes 5-10 business days for the refund to be processed and for the funds to appear in your bank account. You can also cancel your booking through our customer service team either by email or phone, however there is a higher cancellation fee for these requests. Stay away!! Duaine Allen, pastor of Agapa Covenant Ministries, and Roses brother, the Rev Shelby, Tuberville vote against climate, health and deficit. That is why we are trusted by over 2.5 million customers and counting. Date of experience: March 2022. Open-date tickets are valid for 6 months to 1 year from your initial departure date and only for the same ferry route and the same company as the tickets you had originally booked. COVID-19 Information DIRECT FERRIES (Southampton) - All You Need to Know BEFORE You Go. I have attached documentation needed to prove the above incident. Our customer support team will be happy to help. Buying a ticket was easy but now to see how the experience on board will be in a few months! WebPlease use the contact form on our website to request a ticket change. Feb 11, 2021 #1 So I have a new installation of an Ecofit Pure 830 with a 10yr guarantee. If the delay is more than double the times set out above, If youre booking a ferry with Brittany Ferries go direct! WebUnfortunately, having booked a non refundable ticket, the ferry company has not offered a refund on this occasion. The calculation will start on the latest of the following three dates: May 30, 2023 the 30th day after you file your return the day after you overpaid your taxes For more information, see Prescribed interest rates. It is very difficult to amend my ferry ticket online, even though I purchased a flex ticket which allows free changes or a fee of only 10 euros, it is asking me to pay the WHOLE fair again on the website to make the change. With some ferry companies we'll be able to confirm your amendment straight away, but if we can't, we'll do our best to have it confirmed within 48 hours. View Actual Score Check Background This. Hi, today, March 1, we made a one-way reservation for two adults for the June 10, 16:30 ferry from Caen - Portsmouth. Bought wrong ticket because they shower wrong results. roundtrip from Buenos Aries to Montevideo for Colonial Ferries for Feb 5-6 but came down with covid.. Now looking forward to our up coming adventure. 6 days ago I tried to amend my return, 3 days later I had an acknowledgement of my problem, namely the website wouldn't allow the amendment, due to an error on the website. We do care about our customer and completing all amendment requests that we receive. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. WebUpdate booking to add or remove feet to vehicle length (for vehicles more than 20 ft. long only): pay or receive refund for any price difference subject to space availability. We sell ferry tickets from the biggest operators, for the top destinations worldwide and the best prices. You can request a cancellation either through the My Bookingsection on our website or by completing our online contact form. Very simple, very fair cost and a free upgrade to flexi, gibing me four hours leeway either side of my booked ferry.One think I would say though is that about 10 minutes after I'd submitted all the passport information for all three travellers, I received a text message from you saying I had to complete the registration. Our ferry was rescheduled from 12.45 to 17:30 and they did not write nor call to give us this information. As a ticket agent we are bound by the terms and conditions applied by the ferry companies and the ticket you booked is a non refundable ticket. Please send any questions or comments to: help@poferries.com or submit an enquiry. Find out what it's like onboard the ferries before you travel. WebThough partners can still pick up riders from the airport, due to issues with overcrowding, partners must now be outside of the airport area in order to receive a request. 00 pt a month Free Delivery and Set-up Call 931-474-7733 or email [email protected] rent to own. Your booking was made a week before the departure but you have only contacted us about this 2 weeks after the departure. UNITED KINGDOM. If you are outside of Athens (e.g. We will be traveling and we had to arrange that a friend retrieve our tickets and email, or texts them to us. Thousands of top-named brands Direct Ferries - More 99% of travellers recommend this experience. YOU WOULD BE BETTER OFF SWIMMING TO WHEREVER YOU NEED TO GO THAN TO USE THIS COMPANY !!!! Please note that cancellation requests cannot be made via phone. WebTerm 1 Starts:Tuesday 30 th August 2022 (children return Thursday 1 st September 2022) Term 1 Ends: Friday 14 th October 2022. The easiest and cheapest way to cancel your booking and request a refund is to log into My Account and request the cancellation there. WebDirect Ferries 1 50 #92 of 100 things to do in Southampton Ferries Visit website Call Write a review What people are saying By Rutrah useful to check schedule - best to book with operator directly Feb 2023 Used them to book 4 crossings Toulon-Bastia, Corsica-Sardinia, Cagliari-Palermo, Palermo-Genoa. 2023 Trustpilot A/S. By an amendment the ferry company compare the price that they have in their system at the moment of the amendment and not the prices on our website with special deals. If you contact us in under 72 hours before your scheduled departure, we will do our best to help, but we cannot guarantee that there will be enough time to process your request. Terrible service, no one to speak to the website is glitchy and they charged me extra for a additional person the it got removed and they still took the money for it. We'll let you know how much you'll be refunded before we cancel your booking so you can decide if you'd still like to cancel it. Kind regards, Maya from Direct Ferries. They made mistake on two tickets (omitting my wife name on the tickets) when i wanted to correct this they initially asked for a significant change fee ,then waived it. I have travelled many times ever since my first positive booking experience. You can find the contact details of all ticket collection and return points by clicking on the link in your booking confirmation email. Holiday:Monday 17 th to Friday 28 th October 2022. Each ferry company has its own cancellation policy. If you were overcharged, discover a discrepancy for fares paid at a terminal, are requesting a refund for an unused online order or for a fee charged in association with the vehicle reservation system, you may be eligible for a refund from Washington State Ferries. It may not display this or other websites correctly. My original booking included the ability to change my booking. Direct Ferries wont refund me and they wont let me board unless me and my son show passport or driving licence which we dont have. Alternatively, subscribe to our newsletter to get inspiration from offers and popular travel destinations. WebNeeded to change tickets. Wight link did it for free and refunded Direct Ferries who promised to refund 160 within 5 days. The amount for which you will be refunded depends on how much time remains between the cancellation and your departure. Find out when we're open and how to contact us. Amendments can only be made prior to the sailing date which in this case was never requested. three hours for a journey of between eight and 24 hours. It is impossible to contact them and they are basically holding my money! We advise you to check with your bank as some accounts or credit cards offer a travel insurance as well and you might be able to claim a refund on the insurance instead.Kind regards,Madalina / Direct Ferries. Your help will truly be appreciated. Please bear in mind that there might be small differences in each ferry company's refund terms and conditions. On advise from someone on another site I emailed the top man at Brittany Ferries, Christophe Mathieu and a refund was authorised in days. A global company with offices across the World, Direct Ferries is present in numerous markets with a product localised for ferry travellers in the UK, Ireland, France, Germany, Spain, Italy, the Netherlands, Belgium, Portugal, Austria, Switzerland, Poland, Czech Republic, Slovakia, Greece, Denmark, Sweden, Norway, Finland, Turkey, Australia, New Zealand, Japan and China. ), Sailings to and from over 178 Countries and Islands. Receive current traffic conditions, mountain pass reports, construction updates and more. I made reservations According to the rules of the ferry operators, you must make your request at least 3 days (72 hours) before the scheduled departure. Updated 20/12/2021 For all future bookings, you can rest assured that we are waiving all amendmentfees for 2022 travel (up to 30th December 2022), Covid-19 For all future bookings, you can rest assured that we are waiving all amendmentfees for 2022 travel (up to 30th December 2022), so you. Please note that Ferryhopper applies a small cancellation fee of 6 (euros) per booking. Seattle, WA 98121-3014. By the time I got a confirmation notice it was past a 48 hr before travel time and they would not change out going trip. Please react urgently on my requests. WebWill I get a refund if I cancel my booking? You can amend your booking online if you have an account with us. Heres to fair winds on our crossing! They dont reply to your emails or help you! If you cancel your booking through My Account you will be charged a 10/10 cancellation fee. Webhow to get a refund from direct ferries; how to get a refund from direct ferries. He starts on his job the 1 of december and i will fly to lanzerote the 6th of december and everything is already booked and he hear HE CAN NOT BE ON THAT BOAT. Dont waste your money - just book direct Direct ferries are incredibly unhelpful and once they get your money are not interested in assisting you. Thank you, No where obvious does it state what is included on the ferryleaving me thinking that I will be standing up on deck for the two hour crossingyou all may know the truth but as someone new to ferry crossing s a better website with more information easily accessed is what is required. Estimated growth return on investment of at least 8%. All went well hope its the same when we arrive in Barcelona. We are very sorry about the issue, but can you please double check and provide us the correct reference number of the booking so we can have look in to this and handle your complaint. We are legally obligated to follow these policies regarding issuing, changing and canceling ferry tickets and we cannot make any exceptions to these rules. Due to data protection laws were not able to process cancellation requests by email. It's now a month later and they still haven't refunded me! Choose euro tunnel best service. If you want to be among the first to hear about our latest ferry offers and want to take advantage of exclusive ferry discounts then subscribe to the Directferries email or follow us on Twitter or on Facebook! In case you would like your request to be processed outside our working hours and your departure is coming up, we kindly ask that you visit a local travel agency that collaborates with the ferry company you are traveling with and they will be able to process your request. Please note that Ferryhopper is not responsible for the loss of your tickets in the post. Dear customer, Many thanks for your feedback! He arives at the harber of huelva today and they say to him that the boat is fullly booked ? No way of calling them. Visit our customer service page to find useful information on travelling by ferry, our FAQs, and how to contact us for help with your booking, Balearics: up to 50% OFF with Trasmed GLE, Tallink Silja: reduced fares on Helsinki - Tallinn, Exclusive! You are using an out of date browser. Our original booking made in January for April was cancelled by the ferry company. The website is also easy to use. Book direct with the ferry company and not with those useless people!!!!! We are both english and always lived in England Direct Ferries have no phone available to discuss. 91% of travellers recommend this experience. I think a lot of companies hoped people would accept vouchers to help with cash flow but legally if they cancel I think they have to give you a cash refund. Verification can help ensure real people write reviews about real companies. All in all a terrible experience. WebA horrible experience. Next day (day 4) I was given an hour in which to payfor an amendment, which I did. You have contacted us on 21 September about this but after you already made the charge back through your paypal account and therefore your account with us was already blocked and the issued refund could not go through. Just as a point we had terrible problems with A ferry and will never use them again. I have applied for a replacement BRP however, I am unable to get the same before 8 weeks. Left multiple messages on the website, asking for help or contact, sent emails every day for two weeks. Some of the add-ons on this site are powered by. Direct Ferries wont refund me and they wont let me board unless me and my son show passport or driving licence which we dont have. Due to our buying power we often have access to exclusive deals not available anywhere else to save you even more on your ferry ticket (sign up to our newsletter or follow us on Facebook or Twitter to ensure you don't miss out! Certainly worth trying your luck. I guessed that there would be a cancellation fee but was shocked to receive 53.00 from a total of 122.00. We use dedicated people and clever technology to safeguard our platform. I understand that the booking is no refundable however, given the situation I am in, I have no option but to request your compassionate and sensitive approach to my situation and grant me a refund. !Their website wont allow you to amend a booking and make changes yourself so you are forced to call them and then they charge you a premium to do soStay FAR FAR FAR FAR AWAY!!!!!!! Do you mean direct ferries are trying to alter the contract or the op?. Please use the contact form on our website to request a ticket change. It was actually in USA dollars so my trip cost 1200 which is extortionate! Under the law, refunds must be provided within seven days but given the unprecedented effects of coronavirus, we advise allowing ferry companies more time to process refunds. There is no one I can speak to. Will never use again Date of experience: December 21, 2022 Reply from Direct Ferries We often link to other websites, but we can't be responsible for their content. Once they have your money they write you off. I have NOT picked up my ferry tickets. Point blank refused and they sent a refund without any messages to inform me. Please note that the applicable cancellation policy depends on when we receive the tickets. Kind regards, Maya from Direct Ferries. You will save yourself money and hassle by booking direct. Direct Ferries Limited has its registered address at Direct Ferries Ltd, 2-3 Three Rivers Business Centre, Felixstowe Road, Ipswich, Suffolk, IP10 0BF, United Kingdom. The reservation is only related to These vermin are interested only in your money - not servicing customers. WebIf you have questions about ferry service, including routes, schedules, fares, reservations, refunds, or other questions, you can either call WSF Customer Service by phone or Went back and forth for days but they have refused to refund us since we managed to sail from Gili to Nusa even though this was with a different company at an additional cost, organised externally. Having help to step onto and off the boats were very helpful and appreciated. More expensive but very safe an helpful.Thank you for your replay. Now Day 6, still no confirmation of my new booking for a weeks time.If read and actioned by DirectFerries, my booking reference is DFP 153669687 & Customer Services ticket #1523063 ..H E L P! Reviewed 18 September 2020 via mobile. If I enter a wrong license plate number, is correction required? I have already picked up my ferry tickets.
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