There were stains and drips on the bathroom walls and the linens were very wrinkled like they had already been slept in. Friendly staff, Liked: Staff & service, amenities, property conditions & facilities. Landlords, in turn, are required to have someone inspect the unit within 96 hours and, if bedbugs are found, neighboring units must also be inspected. While they may not be visible at first, bed bugs could be infesting your Colorado Springs, Colorado home, local furniture rental store, hotel, or apartment. The swimming pool was extremely green, so it was either dyed green or not properly chlorinated. My friend was sleeping in the bed closer to the bathroom. Immediately upon receiving this complaint (emailed to the Hotel), the Hotel Manager called a 3rd party certified Pest Control to company to inspect the rooms this guest stayed in. Now the cons. Taxes and fees that are shown are estimates only. Free public parking is available at a location nearby (reservation is not needed). I really didn't know about bed bugs at the time. )Icon Color & Report Disclaimer, File a new bed bug report at this location. As a result of your review, I am working with staff to better communicate with guests the circumstances at hand and reinforce our sincere desire to do everything we can to win the loyalty of each and every guest through Exceptional Service while also offering the best Value in Colorado Springs. When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more. Disgusting! This is a particular problem for hotels, motels, and apartments, where turnover of occupants is constant. I was not told that the rooms all along the hallway we being renovated. We went back to the area for spring break and decided to stay there again because of the location and price. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. Nice spacius and clean You can sort and/or filter them by time of year, review score, and more. Only a customer who booked through Booking.com and stayed at a specific property can write a review. Pool area was poorly lit but was heated. Sadly, the 12 pans for custom omelets were neglected until people realized it would take an hour to make a waffle. You may either dine in the restaurant or take your breakfast to go back to your room. For the money, this hotel was beyond worth it. These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. I always enjoy staying here! If we find any, we delete them and, if necessary, take action against whoever is responsible. There were a lot of families with small children so that made for a very noisy hotel. The act requires a tenant to promptly notify the tenant's landlord via written or electronic notice when the tenant knows or reasonably suspects that the tenant's dwelling unit contains bed bugs. Freeland says in his experience people who are buying used furniture are seeing some of the worst infestations. Wonderful. Sign up and we'll send the best deals to you. Prices are the average nightly price provided by our partners and may not include all taxes and fees. The family-owned Academy Hotel is also set right next to the south gate to the Air Force Academy. Room was a nice surprise- nice size, comfortable beds and chair. if the writer is claiming to be someone else). The sink and tub did not drain/drained exceptionally slow when you turned the water on so you were standing in dirty water, or spitting your toothpaste out in a bowl full of water. Breakfast, This hotel was highly-rated for its very comfy beds. We stayed for 2 nights and all of the hotel reps were extremely helpful, very nice, and accommodated all of our needs. They want to eat that's all they know.". I liked the layout for the bathroom area., Hotel was clean and had a pleasant clean smell. Cancellation and prepayment policies vary according to accommodations type. Dinner, Sincerely, John Wilkins/Owner. Server was very nice as well. I did not like how dark the place was, and how murky the pool was. NEVER again! The room was very nice, clean and in great condition. We all have bed bug bites all over us and they are very uncomfortable! I really didn't know about bed bugs at the time. This one bedroom adult only cabin, located on a 160-acre mountain ranch, is our most remote and popular cabin. We enjoyed the warm indoor pool and the breakfast options. In addition to the above, The Academy Hotel conducts regular and routine inspections and never come across any evidence of bed bugs in the Hotel. Reserved 2 rooms, 1 king & 2 queens. The place was very cute and cozy. Food was outstanding! It seems that communication was lacking in your case, I apologize. close to everything i needed to go to. Review of The Academy Hotel Colorado Springs Reviewed September 27, 2021 Stayed in room 111. From: The east and west. I want to recommend this hotel, but I just can't considering the staff issue :(P.S.-- The pool was warm on the weekend, and FREEZING during the weekdays. Which is very unfortunate because it is a comfortable, clean, nice looking hotel and a great value. Copyright 2020 Scripps Media, Inc. All rights reserved. Exterminators recommend we use the acronym S.L.E.E.P. Please note that a deposit fee is charged per night at this property. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews. Front desk amazing. They also have very strict protocol on handling complaints such as this. Please note that all Special Requests are subject to availability and additional charges may apply. They're also applicable regardless of the comment's tone. Examine your luggage carefully while repacking and when you return home. Location off highway was amazingly easy. I would not choose this location again on futre trips. The restaurant on site did not have very many options but what we did get was really good. Excellent breakfast. "One call per month and I was pretty happy. I liked the hotel, the proximity to work, the people were great to me even if they weren't to each other. Disgusting! The rest of the staff was very, very rude and it did not feel welcoming. Overall the hotel was very nice as was the experience. Loved the breakfast! we stayed there again over spring break, last week (March 2011) and we are all covered with bed bug bites and they are very uncomfortable! Bedbug infestations We do not investigate bedbug infestations because they're considered a nuisance and not a public health problem. Staff was amazingly friendly. Colorado Springs actually moved down 19 spots on the list from 2012 when it was . Stayed at this location for 4 nights (1/13/20 - 1/17/20) and ended up with multiple bedbug bites all over my shoulder, legs and extremities. Nobody likes that thought," Freeland said. Location A 10-minute drive takes you to Pro Rodeo Hall Of Fame Museum. This Hotel has been in my family since 1982 and I work hard to make sure my Hotel is it is very clean, comfortable and enjoyable experience. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. The Academy Hotel Colorado Springs 8110 North Academy Boulevard, Colorado Springs, CO 80920, United States of America - Great location - show map Very Good 1,659 reviews great breakfast and restaurant and the pool is our favorite the decorations are amazing Sherry United States of America Staff 8.9 +45 photos On Mar 24 2011 Well. Try again. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Breakfast is unreal. Is the indoor pool heated all year round? Bed Bug Planet SM Reports Embassy Suites Hotel Colorado Springs (719) 599-9100 7290 Commerce Center Dr Colorado Springs CO 80919. . Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. When she woke the next morning she had almost 40 bites across her body - back, arms, legs, buttocks. Highly recommend. Amazingly clean. They'll have to be paid for separately during your stay. Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate. Staff was friendly. Liked: Cleanliness, staff & service, amenities, Disliked: Property conditions & facilities. It makes a great first impression, with its lobby atrium that features waterfalls, fireplaces, and stone-hewn walls. The booking included the buffet breakfast which was unrivaledBasically no meats to cut down on the cost I'm sure, but fresh made while you wait omellets and make them yourself waffles as well as the usual scrambled eggs etc. Icon Color & Report Disclaimer File a new bed bug report at this location Posts are solely the responsibility of their respective authors. Acceptable and a good value for amenities. Exterminators with the National Pest Management Association say the top three places they find bedbugs are in single-family homes, apartments, and hotels. Steakhouse, I would recommend it if you can handle the unfriendliness of the staff. And it can happen anywhere. Rating 10 - Excellent. Disgusting!More, Both Best Western and the Academy Hotel take this type of complaint very seriously. She e-mailed me a copy of what lookedRead Full Report at bedbugregistry.com, On Mar 24 2011 millergirl73 wrote, We stayed at this hotel last summer, June 2010, and left with some bites on us all. I liked the layout for the bathroom area. So what can you do to guard against bringing these bugs home with you the next time you travel? We went back to the area for spring break and decided to stay there again because of the location and price. Yeah right! The Hotel has a regular pest control program in place. Along with the certified pest control expert, the Executive housekeeper, Maintenance engineer and Hotel Manager (all of whom have passed Best Westerns class on how to detect infestation and the procedure if found) conducted an investigation which includes careful inspection of the mattress and box springs as well as removing the headboard from the wall. A chef was available to make made to order eggs/omelets! The good news? 8110 N Academy Blvd, Colorado Springs, CO 80920 | 719-598-5770 Check prices, availability or book The Academy Hotel Embassy Suites by Hilton When I spoke to the hotel manager and asked that she either move me to another room or offer me a night at no cost she laughed at me. Nice spacius and clean My room specifically smelled very strongly of chemicals and the heater squeaked all night long. THey said they had 6 to 7 complaints this past year and that the hotel did non even care enough to respond to them.This, Please accept my sincere apology for your experience during your stay with us. Check your selected option for more info. This place is such a gem!! Frequent visitors over many years and always pleased. So pets or no pets? I want to recommend this hotel, but I just can't considering the staff issue :(P.S.-- The pool was warm on the weekend, and FREEZING during the weekdays. Breakfast was top notch. Buffett had a little bit of everything., The room was very nice, clean and in great condition. With more than 8,000 square feet of banquet space, our Colorado Springs hotel is the perfect venue for weddings, reunions, business meetings, or any special occassion.
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