Onboard Credit: Depending on stateroom category, guests receive up to $150 onboard credit per person that can be used for a variety of amenities, including specialty In addition, non-U.S. citizens who have previously been admitted to the United States for permanent residence must carry their Permanent Resident Card (Form I-551), commonly known as a Green Card. The Elite Beverage Package includes wine, beer, spirits, cocktails, non-alcoholic beverages, sodas, bottled water (sparkling or still, 400ml or less) and coffee. Regardless, it is always good practice, when traveling, to make copies of your passport pages before departing. on board, nor do we have kosher dishes, utensils, pots or pans on the ship. Crew Appreciation is a daily (adjustable) amount added to your onboard account and pooled in order to recognize the many team members throughout our fleet who contribute to the guest experience. Each recommended merchant was selected on the basis of price, selection, reputation, quality, service and a commitment to shopping satisfaction. Wheelchairs: Holland America Line has a limited supply of wheelchairs on board. Please Note: This offer is not applicable for Grand World Voyage, Grand Voyages or segments thereof. Guests are urged to complete the Online Check-in process before leaving home. For Non-U.S./Non-Canadian Citizens:For Non-U.S./Non-Canadian Citizens: You must have and carry a passport valid for six months beyond the duration of your travel. Find a better price on any tour we offer and we'll refund you 110 percent of the price difference in the form of an onboard credit. For questions about your service or about billing, please contact your home network customer service. Regardless, it is always good practice, when traveling, to make copies of your passport pages before departing. Please practice wearing your life jacket. To accomplish these initiatives, we use low-flow systems for toilets and showers in the staterooms, which conserves the amount of water used on board and therefore the quantity of wastewater treated and discharged. Transportation of Currency: You may take as much currency or as many monetary instruments as you wish on your trip. Good explanation! Gift Order items include a variety of alcoholic and nonalcoholic beverages, clothing, casino chips and flowers at very reasonable prices. For complete, updated information regarding travel, please check the official website of the Transportation Security Administration at. So far we have never seen any missing OBCs. The amount of compensation will be determined by the difference between the booked fare and the current available fare displayed on HollandAmerica.com the day the request is received by HAL. Led by a team of world-class celebrity chefs, go on a culinary journey on any of our ships. appreciate the info. Sharing of any beverage or the package is not permitted. Other terms and conditions may apply. For information on alternative transportation arrangements and associated costs, please contact ourGuest Accessibility Department. Therefore I will have to have a hold put on my card for $420X6. WebMake travel your tradition during Holland America's 150th year of cruising! Let the vacation begin the moment you arrive in a new country. to sail. Table number and table size are on request only, and will be assigned by the Maitre d' on board. Please refer to Express Docs for more specific information regarding your arrival airport. An 18% Service Charge is automatically applied to all Beverage Purchases, Bar Retail Items, Specialty Restaurant Cover Charges and all For Purchase A La Carte Menu Items. Water in plastic bottles will not be allowed onboard in any quantity, including in ports of call. Requests will be confirmed or waitlisted at the time of booking. Your travel advisor can provide you with additional information if you are interested in this option. There are so many choices on your Holland America Line cruise. both aerobic and strength-training equipment. Not so much for currency conversion but because it is a done deal. Guests may buy stamps in port or purchase them from theGuest Services by charging their shipboard account. I dont think weve paid attention before (obviously not!) All of the Crew Appreciation and Service Charge payments made by all guests on all ships in our fleet are pooled, net of credit card transaction fees. For information regarding the Transportation Security Administrations Screening Tips for Persons with Disabilities, please visit the Travelers with Disabilities and Medical Conditions section of their website. During the voyage, a safe to store your valuables and important documents is available in your stateroom. Also, be sure to enjoy the Compass book located in your stateroom. Other restrictions and exclusions may apply. Some guests with limited mobility may find it difficult to embark or disembark the ship at certain times while at dock or while tendering due to steep gangways and steps,particularly during low or high tide. Plus you will receive a reduced deposit and up to US$100 per person in Shipboard Credit with our Future Cruise Deposit program. The Holland America Line Navigator App is your indispensable tool for cruise planning, embarkation, managing your onboard experience and booking shore excursions. Low Price Guarantee: If a guest books a HAL cruise with the Early Booking Bonus Offer (the original booking) and such guest finds a cheaper price for an identical booking within the duration of the Early Booking Bonus Offer (the Comparison Fare), the difference may be compensated in the form of an onboard credit, stateroom upgrade or other method. :). The luggage tags are clearly marked with your ship name. Personal checks are not accepted on board. If you want to make your trip home even easier, sign up for Bags VIP luggage delivery and eliminate having to deal with your luggage completely. Onboard Credit is spending money for you to use to purchase products or services while onboard. Yes. In order to coordinate transfers and luggage handling with post- cruise arrangements, a disembarkation form will be distributed to guests for whom we have no disembarkation information or guests for whom we have no flight schedule. Most doorways in non-accessible staterooms will not allow for adequate storage of moderate or larger size scooters. Packing Advice: We also suggest that you consider placing articles in clear plastic bags inside your baggage to minimize handling by airport security screeners. Please fill out the form and return it to the Guest Services as soon as possible. Please note the EDL is not the same as an Enhanced (or Endorsed) Commercial Drivers License. Call us toll-free at 1-888-425-9376 or 206-626-7320. So I inquired as to how much of it was "use it or lose it" and how much would be refundable. Have the post office hold your mail. ", On HAL's site: For Booked Guests>Planning and Advice>Shipboard Life>Shipboard Account. The best places to obtain specific information on required documentation and immunizations for your serviceanimal are the U.S. Department of Agriculture, local customs offices in the specific ports and your service animals veterinarian. Started August 27, 2021, By Therefore, you can shop with confidence knowing these merchants are committed to stand behind your purchases. A traveler may include up to 100 cigars and 200 cigarettes (one carton) in the US$800 exemption from duty. Restrictions: Airlines, limousines and other transfer vehicles have baggage allowance policies which may limit the amount and/or weight of baggage you may take with you and/or impose baggage charges. It is designed to assist you in finding the finest treasures in the ports of callat savings of 20-60% below U.S. prices. The provider simply wants to make sure you have enough available credit to cover your reserved charges, which, in this case, would be the 'average' daily on board charge per person. When you book select sailings with Have It All, before March 31, 2023 receive: Reduced fares up to 30% off Free Balcony Upgrade Shore Excursions Specialty Dining Signature Beverage Package Wi-Fi Free Kids Fares Up to $400 Onboard Credit per Stateroom You will be responsible for all costs you incur to join the vessel at the next port. We tend to book our shore excursions early before boarding which means we can't use our onboard account to pay for them. Holland America Cruises is currently running a special cruise deal that offers free balcony upgrades and bonus onboard credits of up to $400. After an absence of seven days or more, Canadian citizens may bring back to Canada up to CAD750 worth of duty-free merchandise, which may include a maximum of 40 ounces of liquor or wine and 200 cigarettes. Ships Registry: The Netherlands. I didnt know how we would spend the OBC I had. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. will be located near the entrance to the pier area where you will be checking in your luggage. Religious services may not be able to be held on embarkation/disembarkation day. Also, luggage tagswill be located near the entrance to the pier area where you will be checking in your luggage. All checked and carry-on luggage will be scanned and any prohibited items, including alcoholic/nonalcoholic beverages will be removed, confiscated, and discarded. Personal checks are not accepted on board. In todays era of heightened security, Holland America Line has implemented a no visitor policy. The Crew Appreciation is a daily amount for each guest that will be automatically added to your onboard account for your convenience, to recognize the We just had a not great OBC experience on the Koningsdam It actually was great, buit we were given a lot of bad and conflicting information by Guest Services AND Seattle. For detailed, up-to-date information on accessibility issues involving tours, we strongly recommend contacting our Shore Excursions Department prior to embarkation at 1-888-425-9376 (locally at1-206-626-7320) or visiting the Shore Excursions Office on board. It goes toward expenses incurred on board. Please Search for the many threads that have discussed this before. Onboard Credit expires at the end of the Eligible Cruise and may not be used in the casino or on any other specified fees or items. I know because I checked. The Hotel Service Charge is either $13.50 or $15.00 (for a suite) per person, per day. Due to the limited medical facilities on board, we will not accept reservations for infants 6 months or younger for non- Transocean sailings, 12 months or younger for Transocean sailings at time cruise commences or women who will be 24 or more weeks pregnant at the time their cruise with Holland America Line concludes. :oYou're right. Just to confirm-- we can use OBC for the daily service charge? You can check the Happenings on Board via Navigator to view a complete schedule of shipboard activities to help plan your day. Experience the best in cruise ship entertainment. I've had rental car companies put holds of $300-$500 on my credit card. It also shows you how to correctly put on your lifejacket. For questions about how long the hold remains in effect or how your available credit is affected, please contact your card issuer. Please note that our staff and crew are not permitted to handle your oxygen and/ or oxygen equipment during the embarkation and disembarkation process, thus you must be able to handle your supplies if you bring your own. HAL is neither responsible nor liable for any printing errors. Travelers who have not obtained approval through ESTA should expect to be denied boarding on any air carrier bound for the U.S. Your seating assignment will be noted on your guest card upon boarding. Luggage Tag Information: Holland America Line is pleased to introduce new Holland America Lines Express Docs cruisedocuments, along with new luggage tags. If Your luggage is locked, the lock may be removed by security or, alternatively, the luggage will be held by security until you can be present for an inspection and any items in question further identified and/or surrendered. Tours purchased through Holland America Line are also backed by our Best Price Guarantee. Allowances are subject to change without notice and remain subject to situational assessments by both security and the vessel. The statusof your seating request will be listed on your Cruise Contract. Reservations and dining times will be available to pre-reserve. The Lido Market embarkation buffet and the Pool Grill will open at 11:30am. Conserving water results in less energy spent making water, thus saving fuel. When you board and look at your on board account you will see entries like these: The first is for any on board credits purchased for or by you and are fully refundable. I think we might use traveller's cheques to keep it simple(you know the old currency exchange thing for Canadians that sometimes happens even if you want to be charged using your US dollar card..). Allsuch requests should be made before sailing through your travel advisor. With very limited exceptions (such as some Panama Canal cruises),U.S. law prohibits persons from beginning their cruise in oneU.S. port and ending it in a different U.S. port. Please inform your credit or debit card issuer in advance that your card will be used on a Holland America Line ship. Safety: For 140 years, the safety and security of our guests has been our highest priority. Appointments may be made in advance on our web site athollandamerica.comor once on board. I guess we will postpone booking as many shore excursions as possible so we can use our shipboard account and hope none of the tours we postpone are sold out. We don't have any of that this time so I assume we can use our onboard account for gratuities and internet. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. To allow us to expedite immigration clearances in the various countries you will be asked to surrender your passport to our staff upon check-in. Designated Smoking Areas, Eurodam, Nieuw Amsterdam, Noordam, Oosterdam, Westerdam, Zuiderdam. Where do they come up with such a ridiculous figure. Tweens Program (ages 7 12): Tweens ages 7 - 12 years old have a sign in and out policy. When you buy cocktails, bottled water, sodas, anything from any bar, a 15% gratuity is automatically added on. Do Not Sell or Share My Personal Information. If you are pregnant, please provide a medical note from your physician stating your expected due date and medical fitness to travel. At the end of your cruise, you will receive a final statement, and your card will be charged only for the actual amount of your purchases. Crew Appreciation: Receive prepaid stateroom gratuities on board. Teens Program (ages 13 17): There are no registration or sign in/out procedures for teen programming. Washing hands frequently with soap and water will greatly reduce the risk of contracting illness and infections while traveling. For safety reasons, Holland America Line has also devised recommended size guidelines for the electric mobility equipment used on our ships. For safety reasons, travel irons, and electric water heaters/kettles may not be used in your stateroom. Cash Advance: Cash advances are available at the Guest Services. My experience has been the same as Krazy Kruizers. If these have not yet been provided, please ask your Stateroom Steward. electronic equipment, hearing aids, electric wheelchairs, scooters, binoculars, film, videotape, computer disks, audio disks, tapes or CDs should not be placed in the baggage you placed outside your stateroom. Guess we're just lucky. For this reason, Holland America Line has size and weight guidelines for scooters. Every charge against your room bill, including the hotel service, can have your OBC used on it. If you completed the Online Check-in, please have the following documents ready to present at check-in: U.S. government security regulations require us to submit certain guest information to law enforcement authorities at least 60 minutes prior to departure. Also, stop your newspaper delivery or have a friend or neighbor take them in for you. 19952023, The Independent Traveler, Inc. Representatives are available 24 hours a day, 7 days a week and 365 days a year. If you do not see our representatives, pleasehave one paged. Upgrade requests, seat assignment changes, and flight changes cannot be accommodated onboard. If you require the regular use of a wheelchair, we recommend that you bring your own wheelchair with you. For 21+ day voyages (excluding Grand Voyages), eligible guests will receive US$300 credit per person to apply toward their shore excursion purchase(s). CC Help Jenn Also, you will need your ship card when you disembark. By taking the handling of your luggage out of the equation you will proceed much quicker through the check-in process and save a considerable amount of time. That is ridiculous. Representatives are available 24 hours a day, 7 days a week and 365 days a year. Earn Holland America Points on qualifying purchases you make and DOUBLE Holland America points for any Holland America Line purchases. All cash advances are subject to restrictions. Please Note: You may choose either flexible/open dining or classic pre-set dining in the Dining Room, at the time of booking. Celebrity does that and I wish HAL would too. Hi! We are equally passionate about protecting and preserving the pristine destinations that we visit. There is a space on the tag for you to print the following information; in your baggage to expedite the screening process. Holland America Line will assist in filling prescriptions. You will recognize our representatives by their Holland America signs. But, if you can, consider someone like me/us, who did not have the finances. OK right? Avoid lines at disembarkation as you are invited to be the first to disembark, No need to locate your luggage or wait for a porters assistance in the terminal. Additional communication instructions can be found on board the ship in your stateroom information directory. You can't really reserve the OBC to pay for those gratuities since any charges to the account will subtract from the balance on the day they are incurred. This is only a "hold' and not a charge to your credit card. Tourist/visa requirements are determined by passport nationality, not by country of residence. We recommend that you use this for the most critical emergencies only: Connecting to a Holland America Line vessel at sea is simple by using Ship Dial Service. You do not need to include any suffixes on your airline ticket. We offer a fully digital service bringing you the latest in high quality, photographic products such as Joe Craig Black Label Art Photography, an exclusive portrait service for Holland America Lines guests that redefines cruise photography sittings are limited so please book early. disembarking the ship, and for making purchases on board. HAL does listen (at times) to their cruises, so please tell them to allow this. Safety begins with the design of our ships. Children: U.S. citizen children under the age of 16 traveling on a closed-loop cruise (a cruise in the Western Hemisphere which originates and ends in the same U.S. port) will be able to present their government issued birth certificate or other proof of U.S. citizenship, such as a naturalization certificate or citizenship card to sail. Want to read your email, catch up on the latest news and check your finances? Package excludes purchases made in The Shops, from the mini-bar, or through 24-hour room service and beverages on Half Moon Cay. This thread has been helpful to usnewbies on HAL. What have people been experiencing lately using OBC towards gratuities? It is also your access card to your stateroom. Finally, make sure that you label the inside of your carry-on and checked baggage with your name and contact information. If your OBC is from another source, other than Holland, you can get the amount refunded to you. For 21+ day voyages (excluding Grand Voyages), guests will receive three nights: one night at Pinnacle Grill, one night at Tamarind and one night at Canaletto. Luggage Direct is available on all or our vessels when sailing in and out of the following ports: Cost is US$25.00 per person (subject to change). Due to the limited number of lift-equipped vehicles in foreign locations, guests may incur additional costs for transportation related to packages. Must Book By Mon, Feb ), after handling money and pens, and after using the restroom. Important: Do not pack your passport, medications, Express Docs or electronic airline tickets in your checked baggage. Therefore, it may be in your best interest to planahead and pack some anti-diarrheal medication with your other medications. Beach Towels to take ashore will be available upon arrival at the Gangway. We are travelling with our daughter/son in law and two grand children 6 and 10 in two cabins (grandkids with the us of course). Thus you have fewer receipts to check at the end of the cruise -- this is great for longer cruises. You can also complete your health assessment and book shore excursions prior to your cruise. In our case, we always take the refund in cash to avoid losses due to currency conversion. of getting by a scooter left in a hallway. bars, the shops, spa, shore excursions. For embarkation procedures, please advise the Shore Operations staff upon arrival of your need for assistance boarding the ship. For more information see our transfers FAQ. Holland America Line assumes no responsibility for the items listed above. Our friendly international staff will teach you how to play, entertain you in a tournament or patiently wait while you decide whether to hold or fold. The password will need to be disclosed to the youth staff upon pick up of the child. If you do not want to use a credit or debit card, on the day of boarding, you will need to visit Guest Services and deposit $60 cash per person per cruise day. This includes your boarding pass, itinerary, any applicable vouchers, and if you booked air with Holland America Line, air travel information. Also, you will need your ship card when you disembark. (called a visa) before entering the country, and some countries require that you obtain a visa regardless of whether you plan to go ashore in that particular port or not. We invite and encourage all of our guests to assist us as we work to protect the environment, both on board and while ashore. With autotips, shorex, drinks, etc., I don't think $60 per day per person is over the top, and as I've said, holds are standard practice in the travel industry. Can it go towards a pre-excursion hotel/transfers arranged thru HAL? I am never surprised when a "home office" has no real clue of the stuff that actual happens on a ship or tour. Promotion is based on promotion code(s) N2 and based on double occupancy. Guests who require that level of care will need to travel with a companion who is able to provide the assistance necessary. Visit hollandamerica.com for more information. Having said that, remember that rules do change by ship and also some ships are stricter than others. Please Note: To allow us to expedite immigration clearances in the various countries you will be asked to surrender your passport to our staff upon check-in. WebHolland America Featured Promotion Get This Deal Avoya Advantage Exclusive Up to $500 Free Onboard Credit, Free Upgrades, Save up to 30%, Free Beverage Package, up to $600 Free Shore Excursion Credit PLUS More! No smoking of any kind will be permitted on any stateroom verandah. A luxurious dining experience in a room graced with fine art and antiques. The Wireless Maritime Service system is available for use when the ship is in international waters. Hours are from 6:00am until 9:00pm. Limit: One (1) offer per person, and up to two (2) per stateroom. But after reading the above post it looks like I will have to have the full 420.00. From attire and handbags to sparkling jewelry, we have a variety of products to choose from. Would the front desk be able to tell us do you know? A passport is still the preferred document. You agree to surrender alcoholic beverages that are purchased duty free from the ship's gift shop, or at ports of call, to Holland America Line, which will be delivered to your stateroom just prior to disembarking the voyage. This is especially important before and after meals, or whenever you are in contact with common surfaces (e.g.
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