I love that it was delivered to me super fast! I love my bag! Beautiful design.Thank you so much for adding beauty in our lives and this world. In addition, the fact of sending us a little booklet I find it super cool. I am very happy with my purchase! I loved the bag, it's great, and super fast delivery, thank you. Beautiful experience! They implanted new logistics and all so the problem must come from that. I was sent the wrong hat and my emails were ignored until I raised a dispute through PayPalSo yeah not a satisfied customerOnce PayPal became involved my issue was resolved quickly but not untilthen. I love your collections every year. Thoroughly of-the-moment and full of personality, Jacquemus (a nod to the designer's mother's maiden name) approaches modernist French womenswear with an eye for deconstruction and an optimistic spirit. 2023 Trustpilot, Inc. All rights reserved. Please enter the details of your request. I loved the bag, it's great, and super fast delivery, thank you. Find out how we combat fake reviews. We are currently recruiting top talent for our Eastern, Central, Mountain and Pacific time zone Medicare Retiree Solution Customer Service Centers. They are so dope and very light so dont pull on the ear lobes. I talked to them on WhatsApp and they answered immediately and said it was still processing but got me a coupon of 100 euros. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation . Terms and conditions apply, Shop from over 500 of the world's finest luxury designer brands & be dressed for any occasion, Saudade asymmetric draped woven mini dress, Espelho gathered cutout stretch-jersey mini dress, La Maille Neve cropped brushed stretch-knit cardigan, Cutout draped stretch-twill mini shirt dress, Amaro cropped draped cotton-blend poplin shirt, Espelho twisted stretch-jersey midi skirt, Espelho cropped asymmetric stretch-jersey bandeau top, La Maille Neve cropped brushed knitted cardigan, Le Chiquito Moyen croc-effect leather tote, Concha embellished one-shoulder ruched striped seersucker top, Neve cropped brushed stretch-knit cardigan, Bando cropped button-embellished ribbed-knit cardigan, Espelho cropped cutout stretch-jersey top, Le Chiquito Long croc-effect leather tote, Ascu cropped one-shoulder ribbed linen-blend top, Concha cutout striped ruched seersucker midi skirt, Cropped one-shoulder striped seersucker top, Asymmetric embellished cutout stretch-jersey midi skirt, Pralu cropped embellished ribbed-knit top, Le Bisou Bandana printed cotton-poplin shoulder bag, Concha cutout striped seersucker midi skirt, Cropped tie-detailed organic cotton-jersey top, Maraca cutout stretch-cotton poplin shirt, Le Foulard Lamba printed cotton and silk-blend pareo. Privacy Policy. Love the quality & style of the hat & quick delivery! The order arrived on time and every item came very well packed. I know Jacquemus has had issue with delivering orders in a timely fashion in the past, but this was not my experience at all. Beautiful experience! Contact Us - Address, Email & Telephone - Farfetch Contact us Customer Service Email service hours Monday to Friday: 24 hours a day Saturday and Sunday: 8am to 3pm EST Phone service hours Monday to Friday: 8am to 9pm EST FAQs Find the answers you need in our FAQs We'll be in touch soon Outstanding Customer Service! On the other hand the packaging experience, delivery and quality of the handbag was 10/10.If they work on their customer service a little bit more, I'm sure they will become a 5 star company. Beautiful experience! I love my experience so far and definitely will buy more. About Us (866) 434-3169; Customer Care; Shipping & Returns; Live Chat link opens in a new window operated by . Our native-speaking Customer Care team is available 24/7 to support you. Read about their experiences and share your own! Jacquemus customer services told me they have to wait for a UPS investigation which closed as "delivered" despite them admitting they had no proof of it being delivered, so Jacquemus won't help. The return process was perfect and easy! Training hours:8 hour shift btw 8am -6pm in your local time zone, no PTO allowed. Everything was amazing. FWRD Customer Service. Help us Improve. Buy Jacquemus bags and get Free Shipping & Returns in USA. Thank you Jacquemus for delivering a beautiful product and a beautiful ordering experience. Customer Service; Wish List; Call Us +1 877 678 9627. customercare@net-a-porter.com. Jacquemus customer service . Self-taught designer Simon Porte Jacquemus launched his namesake line at age 18, after moving to Paris from his native South of France. This is unacceptable. Much better of you used dhl not ups. I received mine within 2 days of ordering and I live in Canada! I was sent the wrong hat and my emails were ignored until I raised a dispute through PayPalSo yeah not a satisfied customerOnce PayPal became involved my issue was resolved quickly but not untilthen. Thank you very much.I especially loved the packaging- as always :). Got this a gift for my wife, she fell in love with it! Ive bot a hat and it has such soft material and vivid colors that now we are arguing with my daughter who will get it . Love you. and the service is great and shipping is fast! Users can call our helpline number to resolve their crypto related ptoblems quickly. Therefore it looks old or used. Call now to get direct help from coinbase customer support executives. Date of experience: January 19, 2023 RM + Medical, dental and vision benefits; EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland. It is not easy to find what I'm looking for and to sort them by price, etc.. Well I ordered the Le porte trapezu wallet. You are very welcome to get in touch for size and styling advice or with any further questions on your order. Le service clientle rpond toutes vos questions du lundi au vendredi, de 10h 13h et de 14h 21h, et les samedis de 10h 13h et . I am in Australia and this is physically impossible. and the service is great and shipping is fast! When I found the box it was soaked and so was the inner bag the pocketbook was sent it. It goes against our guidelines to offer incentives for reviews. Also this is summer and in France, and it is like no mans land, lol its always hard to reach someone during that time. For questions, discussions, and news about handbags and the fabulous designers who make them. Love the quality & style of the hat & quick delivery! Training: 11 weeks, Monday-Friday. and our Delivery service was also excellent and I was able to arrange pickup from my door which was helpful with a busy schedule. And then I received my scarf .. wonderful. Founded Date 2009 Founders Simon Porte Jacquemus Operating Status Active Company Type For Profit Contact Email boutique@jacquemus.com Phone Number +33 1 77 35 10 75 Jacquemus is a French brand that offers womenswear, shoes, and accessories. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Do you need help? Incredible quality, lots of compliments. . You dont have to buy many Designer things to know that luxury products are sent in box. After ordering I received a confirmation email and the site states there would be delays. Recently I looked at the cap (artichoke) I find it very original with the reference of the bucket hat. The rep immediately refunded me and I received an email with confirmation of the refund, funny enough, they replied to my email I originally sent to them requesting an update on tracking. The packaging, payment, etc. And of course, the items were beautiful when they arrived. Everything was amazing. Find out how we combat fake reviews. I love jacquemus and its style and the quality is on top! I ended up ordering from FarFetch and the bag will arrive Tuesday. Extremely bad - I ordered some things online and never received confirmation email - I had ti call them 5days (5-business-days) later just to get the information that my shipment is being prepared 3 days after that my order was cancelled and rest assured that id you are trying ti shop anything that is discounted you will not receive it cause they dont have it, the discount is inly to make the brand feel better I guess I will never, ever shop anything from this brand. Read about their experiences and share your own! I am very happy with my purchase! Privacy Policy The packaging, payment, etc. Much better of you used dhl not ups. 2023 Trustpilot, Inc. All rights reserved. Some people are still working there, he is the face and owner, it doesnt mean he doesnt care. I love your collections every year. Call now to get direct help from coinbase customer support executives. When I enter on my account, in the status of my orders I can't see which of them have been returned. 2023 Trustpilot A/S. 1. The pants were the perfect color, fit well and well made! Recently I looked at the cap (artichoke) I find it very original with the reference of the bucket hat. Fabulous Quality and Design! Wonderful treatment,fast shipping,easy tracking and very careful packaging.From my experience I have no objection,I would definitely buy again.They won a spanish client. You must have JavaScript enabled in your browser to utilize the functionality of this website. Thank you very much for the complete set for the purchase and special thanks for the gift in the form of sticker packs. Date of experience: 19 January 2023 MO This is unacceptable. Here's the number, +33 1 42 99 61 70 I had to download Skype to make the call and paid $4 for 400 minutes. I ordered the wrong size and had to return the item. The item was shipped very quickly to the Netherlands . It goes against our guidelines to offer incentives for reviews. I love your website design, I love your brand. $100 coupon code. and the service is great and shipping is fast! I love my bag! + Advancement opportunities - 80% of our frontline leaders have been promoted from within. When it was delivered I wasnt home. We use dedicated people and clever technology to safeguard our platform. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. United States. When I found the box it was soaked and so was the inner bag the pocketbook was sent it. Mostly impressed on just how fast it was delivered! We use dedicated people and clever technology to safeguard our platform. I would have expected more for that money. Got this a gift for my wife, she fell in love with it! I love JACQUEMUS! Love the quality & style of the hat & quick delivery! Full-time - Part-time - Temporary -Contract. I loved the bag, it's great, and super fast delivery, thank you. I am still waiting for the product and I have not received any email when they will send to me . Anyone can write a Trustpilot review. I love JACQUEMUS! 1,977 people have already reviewed JACQUEMUS. And I was expecting to recieve it in a nice jaqcuemus box except for the dust bag for 800 Im expecting to receive it in a fancy packaging. They where very helpful great experience with them. Simon talked about it and said they had big problems in may June but I think its resolving. Thank you very much.I especially loved the packaging- as always :). Two weeks went by and I never even received a tracking email. Avoid. Shop the best in modern womenswear with the most recent collection from Jacquemus. Because of this I wouldnt order again.. At the age of 19, in 2009, he started his own brand after his mother's death and named it . Beautiful experience! . All previous emails sent to you from my private email prior to involving PayPal were ignored. I cannot track my order and furthermore they delay it more than it should alwayss. Outstanding Customer Service! Fabulous Quality and Design! I ordered the Grand Bambino bag. Recently I looked at the cap (artichoke) I find it very original with the reference of the bucket hat. was ok but the delivery with UPS was HORRIBLE. I am still waiting for the product and I have not received any email when they will send to me . I received mine within 2 days of ordering and I live in Canada! Two days later I received my tracking and got my packages. The quality of Le Grand Bambino bag is amazing. It wont even fit a card in there. It goes against our guidelines to offer incentives for reviews. This is unacceptable. Anyone can write a Trustpilot review. I ordered the Grand Bambino bag. It was it left to sit in the pouring rain. Recently I looked at the cap (artichoke) I find it very original with the reference of the bucket hat. There wasnt add a box for the purse. The quality of Le Grand Bambino bag is amazing. The shipping is fast, no custom clearance hassle because everything has been paid and taken care of. This is a strict requirement by international couriers like DHL and this extra step is taking me time, as I dont have a printer at home. Much better of you used dhl not ups. But except that, everything was very good. In addition, the fact of sending us a little booklet I find it super cool. My experience was amazing! I cant even use it. Fabulous Quality and Design! Quality is great! I am disappointed with my purchase as it did not come with a dust bag or any branded packaging. The delivery was made very quickly and arrived in very good condition. The bag is okay but a bit dusty and dirty. Outstanding Customer Service! Free shipping on full-price orders over $100 USD and other orders over $300 USD. The pants were the perfect color, fit well and well made! Suggested companies are based on peoples browsing tendencies. Find out how we combat fake reviews. The delivery was made very quickly and arrived in very good condition. Register to save your wishlist and stay updated on must-have pieces. The bag is okay but a bit dusty and dirty. I purchased a bag (Le Chiquito Moyen) recently from the website and it came with huge creases so i was looking for a refund or exchange but ive sent both an email and the contact form, neither to which they have responded to. Product well represented in PDP (would be nice to get a closer shot of the material). . I ordered the Grand Bambino bag. Jacquemus Shop now Gente Roma, a place to be, a place to get inspired #genteroma slide 6 to 7 of 5 Free shipping only for logged in customers for orders over $ 600 Shipments within 24/48 working hours from receiving the order confirmation Free return only for online orders Within 14 days of receiving your order with our DHL courier Secure payments Thank you very much for the complete set for the purchase and special thanks for the gift in the form of sticker packs. Call us on 1 877 799 0627 from the United States, or +44 330 022 5701 internationally. Outstanding Customer Service! | Read 21-40 Reviews out of 698 It was really fast and satisfying! Verification can help ensure real people write reviews about real companies. It was my first time buying here online, and it won't be the last.I ordered from Spain and the shipment was so fast.The product arrived in perfect conditions.Love everything about this brand, 100% would recommend! Simon Porte Jacquemus's proportions are intentionally abnormalone part ruched, another cutaway. . When I tried to find the support form it appeared, that your site doesn't work properly. The delivery was made very quickly and arrived in very good condition. So thank you Jacquemus!!! Worldwide Shipping. The website is very userfriendly, I found everything great. Received the order but the box looks like its thrown somewhere. I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. Awful brand terrible business. Quality is great! It was my first time buying at JacquemusIncredible product,expensive,yes,but the quality is worth it. Thank you for the fast delivery. Incredible quality, lots of compliments. Customer Care; Track an Order; Create a Return; FAQs . We also ensure all reviews are published without moderation. Cookie Notice I downloaded Skype and paid $4 for 400 minutes to make an out of the country call(I live in the U.S.) . Very helpful customer service. Thank you very much.I especially loved the packaging- as always :). We also ensure all reviews are published without moderation. The bag is okay but a bit dusty and dirty. Find out how we combat fake reviews. Im a big time jacquemus fan and have been for years. Love the quality & style of the hat & quick delivery! A little bit sad, that you cant reservate an item for a period of time when you adding it on cart, because someone can just be faster then you and get it before you do. I downloaded Skype and paid $4 for 400 minutes to make an out of the country call(I live in the U.S.) I spoke to someone(it sounded like these people were working out of their house or something, lots of talking and noise in the background) the customer service rep said that the bag was out of stock when I ordered it but the site did NOT say that, they said they tried to call me(since when does any website, especially one in a different country call a customer?) but I didnt answer, obviously a lie but I didnt want to argue cause I wanted my money back. Jacquemus customer services told me they have to wait for a UPS investigation which closed as delivered despite them admitting they had no proof of it being delivered, so Jacquemus wont help. Two weeks went by and I never even received a tracking email. My order arrived in no time and im super happy! Suggested companies are based on peoples browsing tendencies. I cannot track my order and furthermore they delay it more than it should alwayss. A real shame because you spend a lot of money on this premium brand. Coinbase customer support number is online now. or fill in the form below. To find out more and learn how to opt out, please visit our I recommend shopping at Jacquemus. The quality of Le Grand Bambino bag is amazing. Kendall's Edit; . I ordered my correct size, received my package and received my refund from the first order all in 1 weeks time! All previous emails sent to you from my private email prior to involving PayPal were ignored. I ordered my correct size, received my package and received my refund from the first order all in 1 weeks time! Here are 8 tips for writing great reviews. + Additional pay incentives as well as monthly . Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. 2023 Trustpilot A/S. Entry level. Here are 8 tips for writing great reviews. It goes against our guidelines to offer incentives for reviews. We also ensure all reviews are published without moderation. Everything was amazing. However its your companys work to control the production quality of the bags and check the item precisely when some claimed the refund and repackaging it to other customers. 1,501 people have already reviewed JACQUEMUS. Coinbase customer support number is online now. The refund was almost instant, but I originally placed via paypal. I ended up ordering through the site via paypal. Jacquemus Jacquemus is a French brand created by self-taught designer, Simon Porte Jacquemus. Manage Your Backup Payment Methods. Its disappointing what a mess this company has become, not a good look. My experience was amazing! I received my parcel late and it then ruined a gift to someone. Because of this I wouldnt order again.. So thank you Jacquemus!!! English. To help us resolve this quickly for you, please provide us with the following photos as attachments: photos of the item received the product tag the size tag Description. When it arrived although beautifuly wrapped and packaged I was so disappointed of how small it was. We use dedicated people and clever technology to safeguard our platform. He can take a holiday, like my boss goes five times a year wherever and if there is a problem while he is away I have to make it right, and not blame him. I am still waiting for the product and I have not received any email when they will send to me . Bright primary and pastel colors and inventive geometric cuts feature in the label's signature asymmetric crop tops, oversized trousers and overcoats, colorblocked knits, and futuristically shaped dresses. Please note: the items in your shopping bag may be deleted if you change your region or your delivery destination. Our exceptional customer service team is here to help you through every step of the order process, and beyond, to make sure you start every day dressed to conquer. It makes sense why someone returned it after removed tag of the item. was ok but the delivery with UPS was HORRIBLE. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Very clear navigation and easy check out experience. All previous emails sent to you from my private email prior to involving PayPal were ignored. Do you need help? Continuez, vous etes parfait.Tres belle journee. If you are not getting responses or your item hasnt shipped after a long period of time, call them. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The return process was perfect and easy! Overnight shipping is available for $20. I love that it was delivered to me super fast! When it was delivered I wasnt home. Quality is great! I know Jacquemus has had issue with delivering orders in a timely fashion in the past, but this was not my experience at all. Find out how we combat fake reviews. Those fees can only be paid in cash. Everything was amazing. From the package to the product. The ordering was easy and the quickness of the shipping was amazing. They are not responding to online communication Its also weird that a so called designer brand doesnt have a U.S. phone number.
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