Truth be, Michael G. said: I was sold a vent free log set by this company, it was fair priced. They did not question anything that we called. My favorite furniture store! David approached us and I have to say we are so happy he did. The Customer Service Rep Was Not Professional Train your staff in people skills, such as empathy and listening. We purchased a rug from them and two months after receiving it looked like it was over 2 years old. Non-Furniture Items: Includes Lighting (uninstalled), Mirrors, Bedding, Decor, Jewelry, Rug Swatches, and Tabletop. Join the 39 people who've already reviewed Arhaus. I am unsure why UPS needs to be contacted as I have the email confirming delivery and the name if the recipient at Arhaus who signed for both packages the same day the same time. More info. I was worried about getting my furniture after reading these reviews, but I called and the representatives were super helpful in getting me scheduled. Never recommend to anyone. Depending on the items purchased and the delivery methods available for each item, your order could be delivered in multiple shipments. Arhaus has beautiful and unique things. I called to check on the order since we are entering the second week of April. The nearest store is too far from of you, but you still can try to find the store with 'More Stores Near You', Delivery fees will not be refunded unless the item returned is found to have a manufacturer defect or was damaged in transit, A restocking fee and redelivery fee will be applied to merchandise that is returned or exchanged for reasons other than manufacturer defect or damage. Full-Time. (0) Super Helpful (0) They're not great but not a Ripoff (0) Total Ripoff (0) REBUTTAL BOX | Respond to this Report! From chandeliers, table/desk lamps, floor lamps, pendant lights, sconces, and flush mounts, Arhaus definitely has a special lighting piece that can add style and elegance to most spaces. Our experts will share little-known and research-backed facts so you know which store will fit your unique home design project! Should've listened to our gut on NOT buying a sleeper sofa that has an extra step - read "increased risk of failure" - of an air mattress. It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. At Arhaus, were committed to products of great integrityfurniture made with uncompromising quality and care. Insane. I would suggest that no one buy any product from this company. A The website (URL) for Arhaus is: https://www.arhaus.com/store/leawood-ks/ Q How big is Arhaus? I had to post a review for Arhaus in University Towne Center, La Jolla. Please note: Please note: Our delivery team is not permitted to move or dispose of existing furniture or other items. Tricia came to the condo measured everything out and immediately shared her thoughts of what could be done. I love my new couch and the great customer service that accompanied it. Reminds me of Best Buy. For any exchange, return or service claim, proof of purchase in the form of your original receipt will be required. Simply amazing. So we have one and they are still in the process of getting me the replacement for the broken chair. Upon entering,, Lindsey F. said: As many others have mentioned, the customer service here is, Teresa J. said: My daughter has serious back problems and landed here 3 years ago, Bobs Discount Furniture and Mattress Store, Neeraj J. said: I read a lot of negative reviews about Bob's Discount Furniture and, Jayne W. said: I was referred to this store by a good friend. The 2 wooden cocktail tables were finished so differently that they didn't even look like they were from the same set. We had one rip in a couch and placed our request for repair in January. Not sorry, we made a mistake, but denial that they had ever promised me the chairs. We discovered the Tahoe, which is even better. Elsewhere on the page (WITHOUT THE ASTERISK FOOTNOTE DESIGNATION), in exceptionally small print it says it is custom. They were great at helping us finish the look of our new home and your conscious about helping it be as economical as possible. All the dishes I paid full price for and I didn't get to use have since gone on sale. We purchased a Taylor couch set with love seat, chair and three person/long couch. We will recommend and shop at Arhaus in the future! If you are not completely satisfied with your purchase, please contact us at 866.427.4287. They expected me to put the old cushion in the new cover. I'm thrilled Arhaus has come to San Diego!! Daniel, our designer, was extremely helpful and kept us informed on delivery dates. It looks amazing and well constructed. I worked with Etta and Michelle at Arhaus in Hackensack to re do my living room. It was purchased during a very good sale at the store. After several emails and phone calls over a two-week period, I still do not have a return label. Have bought several pieces in the past, but never again. I've put my years of data science experience to work and built a site that aggregates 10,000s of customer reviews and independent . | Consumer Comment I wanted the space to have a totally different vibe than my home. I have called, many times. They told me they dont cover surface issues, are you kidding me? For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. Our sales associate was Daniel and he was very good sales person at that time. There was a mishap and we got a wrong ottoman but customer service eventually got it right. You have successfully subscribed to our list. Items that are returned or exchanged due to size will be refunded only in the form of a store gift card minus the initial delivery fee and/or restocking fee. I had a full list of items to look up and our sales person, Maite, took us to every single item and was great with additional suggestions. 2022-2023 Slumber Search $1,000 Scholarship. Arhaus Moves From "Nice" List to Buy List Arhaus, Inc. (NASDAQ:ARHS - Get Rating) - Analysts at William Blair increased their FY2022 earnings estimates for shares of Arhaus in a research report issued on Wednesday, March 1st.William Blair analyst P. Blee now expects that the company will earn $0.88 per share for the year, up from their previous estimate of $0.86. The only problem is they never told the delivery warehouse that these are paid for and communication internally is very pooor. They have an eco-conscious and philanthropic mission by sourcing sustainable materials and donating to charitable causes. We do not offer pick-ups at our distribution center. Both Michael and Kat were outstanding in ensuring the furniture best fit on my deck and was in line with my overall style. After complaining to Arhaus and submitting pictures to the warranty coverage they deemed it to be my fault because I vacuumed the rug approximately 6 times. With their thoughtful designs, shoppers generally report being satisfied with the quality of Arhaus pieces. When spoke to the supervisor, she never apologized, instead, she was denying that there was nothing that they did wrong.. No professionalism, such a small furniture company does not provide any customer service whatsoever. I have received such wonderful back up from Crate and barrel when i order things from them and went to Arhaus thinking i was getting better quality.Think again. Taxes are based on the laws and regulations of the state or province indicated by the shipping address. Our delivery team is not permitted to install any electrical equipment or wall-mounted items. A 10% restocking fee will be applied. I have received flawed and faulty furnitures, and had to go through the exchange process twice cuz the replacement would still have issues, disappointing to have such low quality and poorly manufactured products at a premium price tag. Contact Arhaus by phone at 866.427.4287 for Returns & Exchanges, or other questions. All appeared sturdy and well constructed compared to other places I had visited. I was so disappointed their attitude, once they sold it they don't care anymore. How do I apply for an Arhaus Credit Card? Transferred to representative who can't help or is wrong. She is smart quick efficient and has a good eye! For as costly as the furniture the customer service is really bad. I've had to cancel orders due to incorrect lead times quoted, dates continually being pushed out, and absolute lack of follow up or promised return phone calls that never happened. We purchased 2 dining table end chairs in Feb 2021. I was under the impression when I purchased it that Arhaus was a great company and had some respect for their clientele however when I reached out to address this not only did I have to put up with poor customer service but no solution was presented or even offered for the low quality of furniture I was deceived into investing in. Arhaus is a lovely store in Plano/ Frisco Texas area. Guess im out $250. And non of the back rests held shape they sagging and about 1/2 full now. I was hesitant since it was a floor sample. She asked all the right questions of what I envisioned for my new place. She took a look at the rest of the house, consequently I bought more furniture! They assist you in every part of the process. The store is a joy for us to shop in and I don't particularly like furniture shopping. Customer service's response was that normal wear is not covered. We find forgotten antiques and give them new life. Love everything! I am a trade professional and no longer specify from Arhaus due to lack of service and professionalism experienced at the UTC store. Clearance Items (marked Last Chance! And, we remain committed to never using wood from endangered rainforests. He also followed up to make sure delivery was arranged and was extremely responsive when we had questions. They wont even send anyone to look at it. Furniture shopping is an oftentimes tedious and mundane task. Well it is now October 4th and I'm yet to hear back or have my issues resolved. (It took me multiple visits to make final decisions on my purchases). They sure asked me to pay for the furniture right away. The "chat" never got back to me, and the lady in the store who promised they would arrive on time was clearly incorrect. Arhaus coffee tables include marble coffee tables, drum tables, cube and rectangular shaped tables, round tables, coffee tables with petrified wood, metal coffee tables, and more. Anyway, we are done for now, and yes it is a bit expensive/pricey but you get what you pay for, the exclusivity, comfort, appearance, and quality is there. For shoppers with whole rooms to furnish or in need of design assistance, Arhaus also offers complimentary design services to help shoppers realize their style goals. Read complete details for Arhaus Archarge Credit Card Accounts. One of the sofa/chaise pieces that I purchased had a few issues, from the moment I received this piece I let the delivery guys know about it. Without her I do not think I could have ever had done it. Spent $13,000 on a custom leather sectional. Arhaus carries hand knotted and hand woven area rugs with pretty floral and abstract designs, runner rugs, indoor/outdoor rugs, round rugs, and even vintage one-of-a-kind rugs. Arhaus is a United States retail chain that designs and sells home furnishings online and through its retail stores and catalogs. The follow up service is just as slow. They don't call or email back. They are very nice on the phone. On Arhaus Site, table I orderd takes 9 weeks! Should you notice an inconsistency, please contact Arhaus. Anyone would miss this. I requested new back cushion, fabric only, and was told No. We have always wanted the "cloud" from RH but to be honest it's not in the budget. If I place my order, can you hold my items at your warehouse? You know those sales people that just bug? I noticed two crystals were missing and the kind woman on the floor told me they could order me the crystals at no cost. However, the actual colors you see will depend on your computer monitor. Out butts hit the wood on the seat cushions. This is not something that I would have expected from a $3000 dining table. Tricia knows the store inside and out and if you tell her your ideas she can show you things that will work for you. Not my favorite to say the least. No problem with ordering, delivery etc. It would have been very expensive to hire an independent designer to accomplish what we did complimentary. Beautiful store with an impressive selection of unique but current furnishings and accessories. Unfortunately I came across a very rude male associate who picked up the phone by the name of Tracy. Shoppers typically enjoy the look and quality of the of the Arhaus dining pieces available, although the prices can be high. Arhaus has both indoor and outdoor sofas ranging in price from $1500 to $9000+, with unique styles such as curved sofas, leather sofas, chesterfields, modern sofas with a low-profile silhouette, and some customizable sofas. Despite the 3 year warranty where they say if youre unsatisfied for any reason, well replace them, they wont stand by it. Tracy has been so professional through out the whole experience. All the furniture is beautiful. The furniture is beautiful, current and they have unique things . Tracy worked with me and was very pleasant to deal with. What if my items do not fit upon delivery? Items sent via UPS, FED-EX, or as curbside drop-offs do not include assembly. I was "disconnected" by phone 3 times. I have been going back and forth with them for months and they dodge fixing the issue each and every time. We purchased a sectional from the Northpark Arhaus this past summer. If you choose to return a damaged item, purchase price, taxes and delivery fees will be refunded. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. I can't say enough about the beautiful furniture, Miserable customer service on the delivery side, Misleading invoices and exceptionally poor customer satisfaction, Poor quality and even worse customer service. The delivery process was painful and required baby sitting. Shoppers looking for a statement piece or something to elevate the design of their space can oftentimes find the perfect solution in an Arhaus coffee table. Usually almost impossible to find a sales person. This is a high end store with dollar store customer service. I love the products in this store. I ordered lamps and bedding. I love the quality, the color, the comfort we get lots of compliments. I look forward to working with you in the redesign of our living room! He was so genuine & professional. He was very rude and said "you're done looking around get out." Even worse than this, I cannot get straight answer from the salesperson. I was asked to wait 3 months for my dining chairs only to be told to wait another month+ as there were more delays in manufacturingI've had it at that point so I decided to cancel my order and order similar-looking chairs at overstock for less than half the price! It is your responsibility to ensure furnishings fit in desired rooms, as well as through doorways, stairways, elevators and hallways. Customers tend to love the unique and elegant designs of Arhaus coffee tables and how they look in their living spaces. Can I make a payment on my Arhaus Credit Card at a store location or online? She did a fantastic job, she listened to my needs and style and helped me make decisions that I am so happy with! We picked the furniture, then we picked the material. Dont buy from Arhaus. It was also replaced and the 3rd one also had an off color board. Visit your local store today to schedule your complimentary design consultation! Furnished almost our entire house and the quality of the furniture is amazing. Restocking fee does not apply to Non-Furniture Items as defined above. Yes. Q Where is Arhaus located? Please contact Arhaus to coordinate the return of furniture and purchases made on arhaus.com. They have moved my delivery date multiple times and can not commit to anything. I have worked with Michael Babcock to furnish two homes. Not worth it, they dont stand by warranty. We will definitely be repeat customers. I am writing to say that in my experience, the complaints of under-performance could not be further from the truth. I never heard back from her. I never received any paperwork from them confirming my purchase. Recently I attempted to locate some bedding at Arhaus that they no longer carried. I will continue to work with her on future projects. Create Account Keep me signed in Cannot be returned. Contact Arhaus by phone at 866.427.4287 for Returns & Exchanges, or other questions. Comenity Reviews. My kids love the Kipton sectional that the neighborhood kids like to camp out on.
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