Visit www.lufthansa.com for more information. But with this, they will soon be topping the charts. I think we will go back to our pre covid routine. I'm going to call Lufthansa and make sure everything is ok, I guess, but I had not having assigned seats. Outside of banner ads published through the Boarding Area network, this compensation does not impact how and where products appear on this site. Covid is not an excuse to disregard your customers. LH is also the preferred airline to fly in to and out of TEL AVIV by (Israeli) religious Jews. An advance seat reservation only applies per flight segment. I recently flew with Lufthansa from London to Frankfurt and then on to Singapore. If you want to view/print itinerary, go to www.checkmytrip.com and put in your reservation code and . Otherwise Ryanair wins all the time, just carry headphones to avoid on board ads. My bags were stuck in Frankfurt. : 0 800 - 83 84 267. Lufthansa was a problem. My issue is this: Yes, Lufthansa Express Rail includes an advance seat reservation. While frequent flyer and status miles are useful too, Economy Light fares usually only attract a percentage of the usual earnings. If the names are not available by this deadline, the booking will be cancelled (see Cancellation and Refunds). I am back to square one Having paid for seats and having them disappear. I had to check in, pick seats, and make amendments on two of the airlines with no problem. This is the number that you can use to make a reservation with Lufthansa. And when you calmly show them, they get annoyed, offer no thank you or apology, just stamp your passport without so much as any further acknowledgment. I would bet that Lufthansa's competitors in this market also charge similar fees. Up until now, it has been possible to select a seat at the time of check-in when booking an Economy Light fare, from all remaining unoccupied economy seats. They feature at least ten centimetres of extra legroom. 2. You have booked anEconomy Light fare on a continental flight. I produced a letter signed by my doctor stating that I had breathing difficulties (COPD) and that I was exempt from wearing a mask. I do think its particularly noteworthy how Lufthansa describes this as of course (Selbstverstndlich in German), essentially suggesting that it would be ridiculous to have any other policy. Opinions expressed here are the authors alone, and have not been reviewed, approved or otherwise endorsed by any of these entities. I had been a loyal Lufthansa customer (even paying more to fly with them) until they some "genius" decided it was time to follow the "American model". Some airlines do not allow you to pick seats if you don't book from their own web site. So far there isn't a single documented case of people being assigned middle seats when windows and aisles were available. Shame on you Luftansa ! Saturday, the airports are likely to be extra busy. Revenue almost doubled to 33 billion euros Record results at Lufthansa Cargo and Lufthansa Technik Highest Adjusted free cash flow in company history Booking momentum remains strong at high average yields Passenger numbers more than doubled: Over 100 million passengers on board again New aircraft and new cabin interior for premium flight experience Further significant improvement of Adjusted . I ask him for his supervisor. In such a case, you can change seats free of charge. His background in political science and economics gives him unique insight into issues surrounding international travel and governmental regulations. The only time Ive had a problem was an AF Delta meds and actually I was on Delta but checking in at Air France, first the Air France agent tells me you arent allowed to reserve exit row seats and when I showed her the print out of the reservation with the exit receipt, she grudgingly gave me back my seat. Benefits. Any idea whether this will affect FTL/SEN/HON members as well? Sadly for passengers, it seems like the only thing to do is take a hard look at which flight to take and brace for a middle seat. When the checks from Lufty stop coming in. BTW , " Martin" is an idiot! Very disappointed in Lufthansa.I have to look into different airlines since I have to fly to Europe in July. Answered: So I just upgraded my flight with British airways from London to South Africa that leaves in 3 days and there is no seat available to select. Any free seat assignment option for *S or *G? As Well of course Lufthansa is simply trying to get people to avoid buying the economy light fares and trade up. Each time a few hours later after receiving a seat reservation confirmation and seeing it online the seats disappeared again. I was offered a refund for the seats but I have yet to see it. and when leaving Germany they demand to see your entry stamp into the EU.. Normally fly delta or klm. This website uses cookies so that we can provide you with the best user experience possible. Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings. The agent initially said there was nothing she could do ,not having access and didn't really want to help. In principle, upgrade offers can be made on all Lufthansa flights up to 48 hours before departure. Your feedback is important in helping us keep our community safe. After 1.25 hours of holding, it was explained to me that there was something amiss connecting my seats with the United reservation. Booked on United, connecting in Munich to Lufthansa. Now, it is deteriorating in on line services and booking flights. :), https://www.lufthansa.com/de/de/economy-light-tarif, (Just above the FAQ and right below the baggage calculator.). Unaware at the time of booking, we wouldn't be able to select seats on a code share. The names of group members must be provided up to 14 days before departure. I flew three airlines in my trip to Greece from California. more, You seem to have JavaScript disabled. On neither leg did we have the seats I originally selected. 7. You can find out more about which cookies we are using or switch them off in settings. Oh, I would go as far as to say Lufthansa has fallen behind Ryanair, Easyjet and Wizzair on European flights. I booked on United, then paid Turkish for a seat, only to have it disappear. All seats will convert into a bed that measures at least two metres long, which is great news for taller passengers. If you disable this cookie, we will not be able to save your preferences. We got horrible seats and they were so small and close together, I cannot see how that was even humane. Tends to be rather punitive against all that didn't pay fantasy prices for a shit product that honestly has little differentiation left to LCCs. Lufthansa will begin randomly allocating seats during check-in for base economy tickets. Please view our advertising policy page for additional details about our partners. Lufthansa adds $35 seat amendment fee. This is actually not that atypical for basic economy in general. Currently, seat selection is free during check-in, 23 hours before the flight, and paid at any time before that. Air Canada immediately reserved adjacent seats for free (owing to kids) as part of the booking itself. (Yeah I now believe what those Jewish passengers went through with Lufthansa agents at Frankfurt). Flights under Lufthansa flight numbers that are operated by Lufthansa or Lufthansa Regional (Lufthansa Cityline) Upgrades via lufthansa.com are only possible for all passengers travelling under one booking. (adsbygoogle = window.adsbygoogle || []).push({}); Do you like to sit by the window, do you love your aisle seat or do you want more legroom during the flight? LH have been going downhill ever since they got that 5* rating from Skytrax for their renderings of business class seats which dont exist, and then upped the pace of downhill acceleration after the latest government/public-funded bailout. Lufthansa had a sign up flight full no seat changes they had assigned me a middle seat. Well, if they want to follow the American model, I might just as well fly an American or whatever airline is cheapest. Thanks Lufthansa. So, heads up. As Lufthansa described this option up until now: Here you will find all information about the seat reservation fees in Economy Class. Airlibe management should review this situation and take corrective action to restore the glory. From pampering, courteous airlines to extorting from paying pax, seen all in 7 decades. Yes. After your booking has been confirmed, you can reserve a seat up to 52 hours before departure. If you are travelling in Lufthansa Premium Economy Class or Economy Class, you will find your reserved seat in the train's 2nd Class compartment. But that doesn't at all mean a middle seat will be assigned when better alternatives are available. Editorial Disclosure: The editorial content on this page is not provided by any entity mentioned herein. Sorry, it was such a hassle for you. Place your seat on hold and relax, we will inform you well in advance of the date of expiry of your 'on-hold' booking. How can such an airline still have such a loyal following. These agents are responding to their changing my PAID Seat assignments in front of the airplane by GAS LIGHTING ME back and forth between gates, seeing if I get tired waiting in multiple lines and will just take any seat. So far there isn't a single documented case of people being assigned middle seats when windows and aisles were available. Have connected through MUC a few times from non -Schengen countries and no issues at all. In such a case, you can change seats free of charge. So not even buy on board or a choice of beverages is available. Lufthansa,,, you need to get a grip and listen to what your customers are saying to you. Posted by Darcy. Lufthansa's Economy Light fares don't include seat assignments in advance. Vueling flight booked via British Airways - luggage query 6:52 pm. Our mileage bargains also offer you particularly attractive deals to selected destinations worldwide. On one occasion after asking for a supervisor we were told it was probably United's fault. Of course, he proceeded to tell the flight attendant just exactly how important he was to the whole health of Delta airlines. Finally she got access and got the last 2 seats together with an aisle,3rd to last row. I paid nearly 60 euros for a preferred economy aisle seat on my last long haul from FRA to YVR. Won't respond to my refund requestwill have to do a chargeback now. You can book your preferred seat at the same time as the ticket purchase up to a year before departure, or at a later date up to 48 hours before departure at My . Issuance of travel documents (tickets) 14 days before departure. 5 star? Seat changes may be made due to operational reasons of the airline. Because you need your AC confirmation number. standard seat, seat in the preferred seating zone, seat with more legroom). My outbound ticket included two checked bags at no cost. Even in economy premium I have to pay 65 euro per flight segment to reserve a seat. While Lufthansa uses the phrase "of course" while explaining the policy, the real reason behind the policy is obviously to boost revenues. Got to the gate with my boarding passboarding denied. With hubs in Frankfurt and Munich, Lufthansa flies to nearly 200 destinations across the globe. were in the same boat - the closest thing to an explanation I got was that they did it this way to merge passengers who bought on Delta with AF, and they prioritized families with children to ensure they sit together. You can see the exact position of the seats on the seat maps. The representative will be able to help you with any questions or concerns you have about your Reservation. Even though that seemed absurd I called United and spoke to a supervisor who confirmed what I thought to be true. reservation as a status customer and benefit from automated check-in. Then he looks at my boarding ticket and says, wait, I'm not even supposed to be here, go to another gate, 15 minute walk in another direction. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-81445932', '');}, 'log_autolink_impression');airlines involved. Lufthansa airline completely ignored all the information presented to them. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-81445337', '');}, 'log_autolink_impression');airlines, via Brussels, inbound with LH via Frankfurt, only leg possible for seat reservations is Frankfurt > BHX, any reason why were unable to book seat selection for all legs? Lead Journalist - India - Pranjal is an experienced journalist with a strong focus on Indian aviation. Is this guy for real ? Lufthansa Allegris business class - Seat. I'm grateful to the posters, something new I've learned when booking a code share (ta && ta.queueForLoad ? To contact Lufthansa Airlines customer service, you can call the number 1-844-822-0538. With other food airlines to choose from we will now avoid this airline. Although I had made enquiries with the airline about people with COPD and the wearing of face masks, they appeared to take no notice. Turns out that the SFO-> Frankfurt flight is on United, the remaining are on Lufthansa (codeshare). Already paid-for advance seat reservations can be reimbursed in the following cases: Reimbursements can be requested online at My bookings or via a Lufthansa Service Center. That seemed odd since I had previously seen them on United. 7. Lufthansa is an embarrassment to Germany and the Star Alliance. SO ! Untrue - just flew two international eco light legs with the liberty to choose any seat at check-in. If you need an aisle seat or a checked bag, the savings isnt actual savings once you tack on the required fees. Service and perks were mediocre at best. Anyone worried, like I was, that we were going to get a 2017-era business class seat can rest easy thanks to the inclusion of the latest technology. Country and language selection; currently. Whether you are looking for a last minute flight or a cheap plane ticket for a later date, you can find the best deals faster at KAYAK. True for all US to EU flights as well. But United said I had to pick my seats. Lack of transparency, kind of blackmailing. Without the warning it took 1.5 hrs. Oh and Star Alliance gold members don't get luggage on Economy Light fares either.. Done with code shares for now and Lufthansa . It stands to reason FR deserves to be named a five-star airline as they are now pretty much equivalent to Lufthansa! In past i have travelled by Lufthansa many times when it was considered one of the best carriers. Lufthansa planes are getting a major upgrade. Manage individual bookings. Yet on Eurowings flights, there is a biz class and you get extra carry on, priority seat assignments & boarding as *A Gold. (From economy to premium economy). WTF MAN ? I am tall and not thin so a center seat really isn't fun. But for now I have left that behind and am enjoying my trip. Most German I know prefer to fly Easyjet. And add to that the Ticket Service Charge of about 25 EUR LH is now adding for ticket purchases in their own website!!!!! This is stated on their website that they do accept this but you have to claim this at the check in counter at the time being. The flight is operated by Lufthansa, Lufthansa Regional (Air Dolomiti, Lufthansa CityLine) or Lufthansa Express Rail (DB). To avoid a fee, just scroll to the bottom of the page (without clicking on a seat) and click the orange "continue" button. We flew to LHR last month with fully paid Business Classes tickets and BA wanted to charge up to $168 each to reserve each seat, each way. You will be asked to enter your information and then directed to a customer service representative. Now I make sure to note the relevant page when they make the I can't find your stamp claim. For Friday, 17 February, the German union ver.di has called for a one-day strike at various airports in Germany. You make changes to your journey and thus alter your route. Even BA let's you choose a seat 24 hour prior to departure. Lufthansa is the biggest joke of Europe. How a great airline became terrible in over 2 years.. LH is really the worst and I say this as a Miles and More Senator who is forced to fly both them and Austrian bc of their dominance in Central Europe. Luft was my go to European airline but teutonic idiocy is obvious here. Alternatively, you may use, http://www.tripadvisor.com/help/how_to_edit_your_posts. Lufthansa has been worse than Ryanair for a while already. However, the dynamic changes in medium- or long-haul flights, where the importance of padded seats and hot meals is much more. This website uses the following additional cookies: (List the cookies that you are using on the website here.). While reserving a spot on the web, you should give a similar data as while reserving a . Shame on them. Notably, while Lufthansa has adopted the tactics of its competitors, the fees are drastically higher. The gap between Lufthansa and Ryanair has just narrowed even further. Lufthansas Economy Light fares: Suffice it to say that many people may have been happy to book these fares when they could at least select a seat at check-in. It is not possible to pre-select seats but in the past I have emailed Lufthansa and they have recorded a seat preference with my booking. A pop-up will appear saying that your seat selection is not complete. First off, there is a strike at German Airports today.
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