As you talk about maintaining your composure and talking to them in a friendly yet professional tone, make sure you talk about the need to refer to Qantas Airways policies regarding this situation. 107 jobs. Be the first to find this interview helpful, 1. Pretty much stay calm and try defuse and resolve the situation as the Customer is irritated. 3. Track updates on extreme weather or other major issues that may impact your flight. How come the meeting with your supervisor was so much more effective, and how did this meeting solve the problem exactly? Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I would look at alternate routing, if necessary, and once again work within Qantas Airways policies on pricing for the customer. "I'm a person who always wears their heart on their sleeve and speaks what's on my mind at all times. On top of letting the customer know that you can't meet their need with this particular request, it is more important that you use your ability to problem solve and provide the best service possible by taking the time to search for more options for the customer. Getting to wear multiple hats? "In my current role handling incoming customer calls to our business, I am often asked questions that I don't know the answer to. If you don't have exact experience with more government set regulations, reassure your interviewer that you are a team player who follows the rules by talking about other roles where company rules dictated your work. Find out more about our award-winning First and International Business cabins and more classes of travel on Qantas. There was about a month or two wait between each step. Your new position as Customer Service Agent will see you performing in a professional and consistent manner to ensure the various sections achieve their customer service standards. Upgrade your web browser for an enhanced experience. By posing this question during your interview, your interviewer is looking to get a sense that you believe in safety first and will both obey all safety and security measures and promote them among your coworkers. Step 7; Recieved job offer. You appear confident, tech-savvy, and curious, all of which are great attributes that the interviewer will appreciate. If you do not complete and pass the relevant background checks, your job offer will be withdrawn. Expiry 03 March 2024 Firm price, if the ad is up the item is available. Group assessment; More recently as a business owner, I've used the phone to handle many business matters. Assesment Day - Involvled a introduction to the company and its values. Company/Organisation: Qantas: Job Post: ", "Being professional is about being on time and punctual, presenting yourself well and being proud of the company your working for, doing a job well and taking pride in the job and yourself, striving to further yourself in the company". It consists of five questions. They will also be looking to hear about your own personal self awareness and that you are familiar with your strengths and weaknesses when it comes to communication and how this will impact your ability to provide great customer service at Qantas Airways. Good interview day. As one of the front line staff who was talking with customers after really long waiting times, it didn't take long to realize that customers were very upset. Then you need to click on the apply button. Describe a time when you had to deal with a difficult customer, what was Th outcome and what would you have done differently. I organized weekly meetings for us to meet, and we started with brainstorming ideas and then putting our ideas into action. Motivated and resilient change management champion who strongly believes in the power of collaborative teamwork and continuous improvement and experienced Customer Service Expert with a demonstrated history of working in the banking and aviation/service industry. I would work hard to understand the program as I am naturally someone that likes to know hows do things". Cabin Crew (19) Customer Service Agent (9) Flight Attendant (9) Customer Service Representative (6) Manager (4) Analyst (3) . At some point during your conversation, your interviewer will be looking to hear about your personal motivation for becoming a Customer Service Agent at Qantas Airways. I guess its for if were rights person for this position. This employer has not claimed their Employer Profile and is missing out on connecting with our community. Then we had group activity and interview with a Qantas staff. I really love the uniforms that are required for the job and would take a lot of pride in wearing it each day. engine failure and some CTA radio work Exp. Lastly your Interview 2 on 1, one asks the questions as the other writes the answers you give. While your interviewer won't be looking for you to know the CASA regulations off the top of your head, they will be looking to hear that you have the ability to play by the rules if you are hired for this position. Buy flight and unique experience vouchers. Whether youre booking your next holiday or flying for business or pleasure, you could be earning points on all sorts of things with our partners. The hiring process at Qantas takes an average of 39.68 days when considering 136 user submitted interviews across all job titles. Shared on January 10, 2020 - Customer Service Representative - Los Angeles, CA. 13 Qantas Customer Service Agent interview questions and 9 interview reviews. Qantas. What would you bring? Some of these questions were timed. Tried to book the same flights online and it said "flight full". I applied the job via their website and Qantas sent a link for a digital interview, took 10 mins only. I got chat interview with Qantas. Book city tours, hop-on-hop-off buses, organised tours and more. "Qantas please help me! "When I would be spending time with passenger at Qantas Airways, I would have a smile on my face and ask how their day is going and if I could do anything for them. The process took 7 weeks. I got chat interview with Qantas. Sydney NSW. Deals on Qantas flights across a range of Australian and international destinations. Have you ever had a difficult situation with a customer and how did you resolve it? What about the company appeals to you? Further details of this will be explained to you during the recruitment process. While the knowledge was a priority, my friendly attitude and willingness to serve others took over and helped me be very successful in both of these roles; I look forward to bringing those skills to the team here. He was berating our cashier and having heard this from the kitchen area, I immediately went out to try and calm the situation down. It is just talking into the computer or phone (depending on what you use). I interviewed at Qantas (Sydney) in Jun 2017. I applied online. Provide prompt, accurate, and friendly customer . In this role, you will be expected to know all of the details on flight scheduling, ticketing, baggage policies, and many other areas of the business, so you can explain details to customers in your interactions with them. ", "We were having trouble with employees putting in timesheets, so I researched online timesheets and found a solution to this, I proceeded to set this up, train the employees to use the timesheets, and then implemented their use, then each week all timesheets were automatically on my computer for processing.". The pass can be used at any Qantas International Business Lounge or domestic Qantas Club. Good job! The process took 2 weeks. This employer has not claimed their Employer Profile and is missing out on connecting with our community. Qantas is committed to storing and managing your information in accordance with our Privacy Policy, and at all times you will have full access to view, update or even remove your profile. Great! Choose the seat that suits you before you get to the airport on Qantas operated flights. Great job! I applied online the Qantas website and I got an email about a week later for chat interview. If you were to be hired as the next Customer Service Agent at Qantas Airways, you would be receiving payment from passengers for flight tickets. I interviewed at Qantas (Sydney) in May 2021, Called in for face to face interview which took about an hour to go over questions from both parties. When you call this number, you'll be connected with a customer . Also, talk to the interviewer about how this experience will allow you to hit the ground running at their company. One shift I was working as the night lead, we had a very angry customer from our drive through who came into the store after receiving his order. Over my career, I've learned how to not let my emotions get the best of me. What kind of businesses? Earn Qantas Points when riding with Uber to and from eligible Australian airports. Discover how you can start earning great rewards and savings simply for running your business. The process took 4 weeks. Then, explain the steps you would take to find the right person with the answer. I interviewed at Qantas (Melbourne) in Sept 2016, I applied on a Friday evening the following morning I received an online questionnaire, the following day I was then asked to complete webcam interview which I did straight away and then following day I was accepted for assessment day which was 2 days after I received the email. I interviewed at Qantas in Feb 2023. Anonymous Interview Candidate in Sydney, NS, The process took 2 weeks. If you have any sort of cashier or other cash handling experience, be sure to let your interviewer know what that job entailed in this regard. While it may be easy to assume that working as a Customer Service Agent at Qantas Airways is a solitary job working with customers, the truth is that you'll be working as part of a much larger team towards one overall goal--to provide the best service possible to all customers. With this question, your interviewer will be looking to hear that you'll bring a professional attitude and demeanor to the Customer Service Agent job at Qantas Airways. To get at your ability to be as knowledgeable as possible in this role, your interviewer is asking this question to see if you've had to do this in any previous roles you've held. In this role, I also took orders and handled customer inquiries and complaints. Free interview details posted anonymously by Qantas interview candidates. The process took 4 weeks. I was in a panic. Break out chat with some TA and Cabin Crew to answer any questions you may have about the role. Detail-oriented? qantas customer service agent recruitment processqantas customer service agent recruitment processqantas customer service agent recruitment process The process took 2 weeks. Why do you want to be a customer service agent? Customer Service Agent (Current Employee) - Melbourne Airport VIC - 21 January 2021. Upgrade my browser. What did you accomplish while you operated them? Aug 2022 - Present8 months. Step 3; Invited to do a psychometric test. I interviewed at Qantas (Brisbane) in Jul 2016. This employer has not claimed their Employer Profile and is missing out on connecting with our community. ", "Not at all, I would be very proud to be representing Qantas, but I also love to look good and take pride in myself. I called the Qantas Platinum Frequent Flyer line at 2:15am and told the customer service rep of my problem. Marketing Metrics found that you have a 60 - 70% chance of selling to an existing customer. Assure them that you will take this duty very seriously. "I do have a valid driver's license and have held mine without any restrictions since I was 17 years old. At the end of each shift, I was required to sanitize and wipe down my register area and do any sweeping and mopping necessary. 7 day a week rotating rosters, (Part-time Shift work), min 20 hours per week. For some others I know the process was shorter and others much longer. All in all 4 weeks from application to offer The process took 3 months. The only item that shows up on my criminal record is a reckless driving violation I received eight years ago for driving too fast in icy conditions and hitting a tree alongside the roadway.". I interviewed at Qantas (Sydney) in Feb 2023. Terms and conditions apply. I interviewed at Qantas in Feb 2023. We had to come up with an ad campaign for Qantas. I applied online. Pass will be sent electronically . From there, my professionalism would be on display by the way that I reflect the airline's core values of honesty, integrity, pride, and excellence in all that I do at Qantas Airways. Here are the basic requirements you need to fulfil before applying for the cabin crew vacancy at Qantas Airways. To really sell your ability to hit the ground running if hired for this position, talk to your interviewer about your plan to learn and master whatever programs are required for this role. Bookcar hire,car specials, commercial vehiclesandairport transfers. . Then we had group activity and interview with a Qantas staff. During my three years on the job, I never had an issue with an imbalance at the end of a shift. "I've always prided myself on being a true professional in any job that I've held during my career. Did you do anything notable? The process took 1 week. Apologizing and then trying to find the answer or passing the customer along to someone who can help them are all great ways to assist someone with a question you don't know how to answer. It was a simple and comfortable process , mostly talking about prior experience, challenges, technologies used, achievements, etc. ", "I would explain to them I would look into this for them but I can only comply with Qantas policies, but assure them I would do the best I can and explain to them what Qantas has to offer for the money they may spend!". With the pizza chain, it was knowing our entire menu off the top of my head and knowing the hot specials each day. It consists of five questions. In my current job, I focus on safety by ensuring that lobby areas are clean and free of germs, and that there is no clutter in travel areas that would make for a tripping hazard. They also asked if you are prepared to work shift work and work on public holidays and special occasions, eg Christmas. In high school, I worked for a food chain and took customer orders over the phone. I applied online. "If confronted with this situation on the job, I would be very cordial to the customer and explain the Qantas Airways' policy on competitor price matching. To add to that, specific airports also have many safety and security protocols that all passengers and staff must adhere to. A poor customer experiences and how did you handle it. Designed for small to medium businesses. As a bartender, multitasking was handling a room full of people, remembering their orders, and keeping the bar stocked in short order. In this role at Qantas Airways, it will also be important that I know the staff well and the people best suited to answer customer questions. That's definitely very impressive. The first part is an online interview. I interviewed at Qantas (Sydney, NS). From my own perspective, I have the ability to take direction from others and also to take the lead on things when I am the expert in any situation. One is your written comprehansive test, easy read and answer the questions which are all in what you just read regarding door saftey. A poor customer experience and how did you handle 2. Find out how to change your booking, contact your local Qantas Office and get answers to other questions. Have a question or concern? required min 500hrs, One of the best experiences ever. The process took 1 week. I interviewed at Qantas in Aug 2018. An online application process followed by a request to submit a video interview with customer service related questions. ", "When I first started working I was a cashier for Woolworths and back then it was mainly cash, almost no eft pos, so I was experienced in handling cash, balancing the till, and being responsible for my register.". Can you talk more about what a heavy rigid driver's license is and why you got one? Online application, Psych assessment, Video Q&A, Group assessment (role play, group activities) and one on one interview, References check, Background security check, Physical health assessment (seeing, hearing, lifting, steps, drug test), Call and email approved. Staff are great. I applied the position online, and it took one month to process. We heard back from Qantas the next day regarding whether we passed or not. I applied online the Qantas website and I got an email about a week later for chat interview. What key skills from that experience would you bring to this role? Get the latest flight sales, accommodation offers, travel inspiration and more straight to your inbox. There was about a month or two wait between each step. If so, mention this. DELTA LEASING LLC Anchorage, AK. In my current role, I trained myself on the current point-of-sale program that I use and now train new staff on it, as well. Our cabin crew represent us in the air and deliver best in class service and customer care. If yes, we have great news for you. This was followed by being invited to a Group Recruitment day at QANTAS training centre which included information presentations, activities and face-to-face interview, I applied online. If I get a good vibe from them, I would continue to make conversation with them while also explaining anything I can about their upcoming departure.
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