Report anti-social behaviour. They will be discussing 'Keeping your board updated on building and fire safety programmes', go to for more information https://crowd.in/hhR8MC Listing for: CV-Library. Im really looking forward to seeing the impact they both have in their new roles and what more we can do together. We value the importance of what EDI brings to our organisation, our colleagues and customers. Where contributing to contributing to great service delivery, our Customer Promise, the Stonewater family and the . endstream endobj startxref Were working on improving the visibility of customer contacts to all colleagues in the business, to prevent failures in communication and help us to understand any barriers so we can fix them. Stonewater has announced the promotions of two customer experience directors to its management team. Survivors experience of the housing pathway Its brilliant that a further 800 customers have joined the online My Home portal over the last three months. 604 0 obj <>/Filter/FlateDecode/ID[<0F74719B3438C242AD885623A76B719C><813913FA34040448AD1072052B82779C>]/Index[590 21]/Info 589 0 R/Length 90/Prev 1406544/Root 591 0 R/Size 611/Type/XRef/W[1 3 1]>>stream As a responsible social landlord that believes what matters to our customers, matters to us, its really important to us that were open and transparent about our performance. Im delighted weve been named as one of the Top 25 Housing Associations to work for Top 100 Best Companies to work for in the Southeast, Southwest, East and West Midlands. You can also wait eight weeks from the date you receive our final complaint response letter and contact the Housing Ombudsman Service directly. Scheme Co-ordinator Stonewater has made several changes across the business to modernise its services with the aim of meeting the expectations of customers, maximising efficiency, and creating a welcoming and productive workplace environment. 0 Leading a contact centre and an operational administration centre I am proud to say I am surrounded my amazing colleagues who only ever want to do their best and deliver our promise. Report a defect or repair. 100% of job seekers rate their interview experience at Stonewater as positive. Were a big organisation with colleagues spread throughout the country, so we need good systems in place to make sure customer contacts dont slip through the net. Im confident that both Dave and Isabel have not only the skills, but also the ambition and vision to drive Stonewater forward. We have worked with our customers to set these commitments, making sure that we have clear and reasonable standards in the areas that matter most. Our customer commitments are the service standards weve set with you. Stonewater is a leading social housing provider. Stonewaters goal is not to work with general agents or quote mills. Our team, Our mission is to provide quality homes and services for people whose needs are not met by the open market. Emma Cook leads the way complimenting her teams on delivering our Stonewater #CustomerPromise "We are proud to make things personal. Pan Sussex priority alignment with Brighton and Hove Stonewater's privacy policy provides you with information about how we collect, use and protect any information you give us when using our website. Twitter - @StonewaterUk. Changes won't be saved until you sign up for an Enhanced Profile subscription. Keeping customers safe and delivering quality services to you really matters to us. Select Accept to consent or Reject to decline non-essential cookies for this use. Put simply, if you want to make a positive difference, working in housing is for you! They look at things like our repairs performance, satisfaction with complaints, and how quickly we answer when you contact us. Partnering Surveyor - Design & Special Projects Stonewater did an excellent job of communicating before, during and after our recent roofing job. Sometimes, we do have long call times and so we encourage you to direct message us on social media or send us an email at customers@stonewater.org. Cross-team working generally works well, but at busy times/pressure points it's sometimes a little tricky, but it's a problem that can be overcome. #BestCompaniesToWorkFor #DiscoverStonewater #loveyourjob. We manage around 32,500 homes in England for over 70,000 customers . by chloe calories quinoa taco salad. (i 844-700-3667 Weekday 8AM to 5PM CST Introducing Stonewater, The Simplified Stop-Loss Solution - To learn more contact us jowens@stonewaterunderwriters.com. Others should be encouraged to follow their lead. I want to celebrate all the great work our teams do. You can see our performance, Its disappointing that weve seen a small reduction in satisfaction in responsive repairs, taking us to 2% under our target of 84%. We look forward to seeing you there with HQN #IFFresearch Futures Housing Group Stonewater takes our history and adds in the technical expertise regarding risk to provide a best-in-class solution to government contractors. Find out more about our #retrofit work: https://lnkd.in/eSjzR8Nf, We're working with Brighton & Hove City Council to improve accommodation provision for survivors of domestic abuse across the city. First step onto the property ladder with SW myownhome employee benefit. Employees rate Stonewater 3.5 out of 5 stars based on 51 anonymous reviews on Glassdoor. Stonewater said it made the strategic decision to create an additional director role to reflect its ongoing commitment to putting customers first. 68% of employees think that Stonewater has a positive business outlook. There are some completely amazing managers, all the way up the hierarchy that truly care about services and staff. stonewater customer promise. Christian Lauterbach - Sicherheit im Betrieb. These results are based on feedback from our colleagues; real people who really think Stonewater is a great place to work. Our aim is to get it right and when we dont, we fix it #discoverstonewater Stonewater Institute of Customer Service, Whatever your skills or experience we've got a role for you Weve also been doing more to make sure were learning from complaints, really reflecting on this feedback so we understand whats gone wrong so we can stop it happening again in the future. As we break into a new decade, what exactly are the big issues in social housing today? minimalism: a documentary about the important things transcript; cat8 penumbra catheter; i 75 road construction cincinnati; tocaya west hollywood; best places to live in alabama near the beach A career in housing can provide an incredible variety of options, from housing management to resident involvement and from development to supported housing. Project Officer Whether they need emotional, physical or financial support or advice it's always free. Everything we do is driven by our vision for everyone to have the opportunity to have a place that they can call home. You can report any issues to us via customers@stonewater.org, giving us a call on 01202 319 119 or by sending us a direct message on social media. We value the importance of what EDI brings to our organisation, our colleagues and customers. Sue added: I am proud of the difference Guy has made at Stonewater during his time with us. Our customer commitments are the service standards weve set with you. We have a responsibility to be innovative in our approach to design services that meet the increasingly sophisticated needs of our customers. hbbd```b``5 L@E) $3H@i This latest performance shows some areas where were hitting our targets and others where were not there yet. Careers LGAH customers Pay your rent Report a repair Get involved Contact us Hot topics Chief Executive outlines robust damp and mould process Nicholas Harris has written to local authority leaders. By building strong relationships and understanding a TPAs specific cost containment strategies, it is possible to develop rate tables for individual TPAs and better understand the risk involved. How ready are you? Interviewers were very welcoming and made me feel at ease. Use this form to let us know about incidents of anti-social behaviour. They have established a TPA as the premier SCA/DBA TPA in the industry and have acquired an expertise in providing self-funded benefit solutions. https://lnkd.in/eskQbV8D Bournemouth - England - UK , BH2 6ED. The Customer Complaint Panel is completely independent of our complaints process; its recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. A TPA that has been providing TPA services and administered self-funded plans for contractors for over 30 years has a unique position in the marketplace and provides a strong partnership to establish and maintain Stonewater Underwriter's book of business. Over the last three months weve dealt with a massive 69,542 contacts from customers and while satisfaction is on target (85%) for our customer service centre, its when things are passed on from there to colleagues across the business that were seeing some issues. They handled all the details with the insurance company. We would like your views on the Customer Complaints Panel whether you have ever used them or not in order to help us shape our complaints process. Through personal example, ensure that Stonewater's Customer Promise, Vision, Mission and Values are upheld and demonstrate a positive customer-first approach in all interactions with colleagues and stakeholders. Copyright 20082023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. KEY NOT FOUND: company-updates.categories.company-news, Were delighted to be named as one of the Top 100 Large Companies to work for in the Best Companies survey, as well as Number 6 in the Top 25 Housing Associations to work for! Retrofit is a key solution to some of the energy bill challenges were facing today. The LPL Financial Registered Representatives associated with this site may only discuss and/or transact securities business with residents of the following states: California, Florida, Nevada, Washington, New Mexico, New Jersey and New York. Day 5 of #NCSW2022 is Customer Service Recognition Day! The affordable housing at Myton Green sits on a larger development of 129 homes being delivered in association with Vistry Partnerships, Warwick District Council and Waldeck. California Insurance License #0G51436. . Their personnel know their . Call your management office directly or the local authorities at 911. Its a collective effort that represents the hard work and commitment of everyone and is particularly notable against the backdrop and many challenges of the pandemic. The housing provider has appointed Dave Lockerman as its new director of Housing Operations and Isabel Varey as director of Housing Service Development. Moving forward, Dave and Isabel will look to further enhance the design and delivery of Stonewaters services to support the needs of existing and future customers, in line with the housing associations customer promise. I am delighted that you are interested in joining Stonewater at this exciting time in our development. The Customer Complaint Panel is completely independent of our complaints process; it's recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. Stonewater 2014-2023 Accessibility | Public Liability Insurance | Modern slavery and human trafficking statement | Gender Pay Gap Statement | Privacy and cookies Web design and development by Nvisage. These agencies . Stonewater provides full MGU services targeting government contractors, including rating traditional and level-funded stop-loss for groups. So if you are looking for a new opportunity then look no further: https://lnkd.in/gGeXci3 Image: Dave Lockerman and Isabel Varey, Stonewater, Read next: Q&A: Graeme Foster, Alpha Living, Subscribe to theHousing Digital Newsletter, This website uses cookies to improve your experience. Earning our second star is something we can all be proud of, driven in part by our incredible 86% response rate from colleagues. Use this form to report any non-emergency repairs or defects. If youre like me, you find it frustrating when an organisation doesnt get back to you and youre kept waiting. To see all our potential job matches, visit: https://crowd.in/O8Ybr1 Check the background of investment professionals associated with this site on FINRA's BrokerCheck.1800 Century Park East, Suite 230, Los Angeles, CA 90067 |+1-310.402.2513. Youve also told us in the recent Institute of Customer Services survey that you prefer online to any of our other channels as its easier for you. endstream endobj 591 0 obj <>/Metadata 44 0 R/Pages 588 0 R/StructTreeRoot 69 0 R/Type/Catalog>> endobj 592 0 obj <>/MediaBox[0 0 960 540]/Parent 588 0 R/Resources<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI]/XObject<>>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 593 0 obj <>stream Once you get a positive response, make sure to find out about the interview process at Stonewater and prepare for tough questions. Questions were not too difficult and it felt very relaxed. Unfortunately, its not over yet but were working closely with our partners through this challenging time, aiming to drive up satisfaction and improve your experience. Weve achieved so much in seven years, with over 76,000 customers and built over 4,550 new homes. If it matters to our customers it matters to us." #socialhousing #partnerships #housing #gassafety, Saltire Facilities Management is working on behalf ofStonewater, one of the UKs fastest-growing social housing providers, to deliver gas servicing, installations, and maintenance at more than 3300 properties across the West Midlands. There will be a final online event on 6th March for registered providers to share their challenges, experiences and solutions helping us to understand how we can work together to improve accommodation provision for survivors of domestic abuse across the city. The CCP will then meet and make their recommendations within 5 days of their meeting. Were really sorry if youve experienced delays or the service hasnt met your expectations. Not to mention all the roles that make a business function, in HR, Finance and IT. 4615 Walzem Rd, #200; San Antonio, TX 78218 . Comprehensive. LEARN MORE We think we could be the perfect match for you too but which way will you swipe? A positive work culture, with progressive policies, particularly regarding diversity in the workforce.Read More, I applied through a staffing agency. The picture may not always be pretty, but we want you to know how were doing and how were using our performance information and your feedback to get better. 09/27/2022. - Hani AB Amy b 1 review GB Updated a day ago Samatha was amazing,very good Securities and advisory services offered through LPL Financial, a registered investment adviser, Member FINRA/SIPC. Online/Remote - Candidates ideally in. invitation to love poem analysis; how to take care of your soul sermon; list of largest unsupported domes in the world. After an extensive recruitment process, that also considered some really excellent external candidates, it is always refreshing to see existing colleagues naturally emerge as our next senior leaders. gaisano grand mall mission and vision juin 29, 2022 juin 29, 2022 We were really pleased to support IPPRs recent report into the future of retrofit in the UK, and how the Government needs to prioritise retrofit in its energy bill support package this year. Our Customer Commitments set out the service customers can expect from us, helping to make sure that every interaction with us is a positive one. To tell us your thoughts, please complete the following, 2 minute survey. Whichever role you choose you'll be making a positive difference to peoples lives, their communities and their life chances by providing them with a decent home and environment in which to live. This is based on anonymous employee reviews submitted on Glassdoor. hb```661"&2&0gX17u$z8:;209{{Y -` 30[O#+NxM\gb}(q|7qKK[R4ZV&69x|ii/ : I could pick out names but does that not devalue the work others do. At Stonewater we have challenged ourselves to think differently how about how we operate and having listened to what customers tell us is important we have designed the way we work around the . CLS Sicherheit - Sicherheitsfachkraft Wien. Moving forward, Dave and Isabel will look to further enhance the design and delivery of Stonewater's services to support the needs of existing and future customers, in line with the housing association's customer promise. Commissioned by Brighton and Hove City Councils VAWG Unit, Stonewater have conducted research into this issue, aligning with our vision for everyone to have a place to call home, tackling domestic abuse and promote equality and inclusion for all.
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