I wish I had never said yes and signed the papers. Toggle navigation. All the paperwork is under Diamond but she keep saying that we where Hilton. All those promises are worthless at the end of the day. What they are not telling you amidst all those marketing marveling and chanting of how great Hilton is, and how much they did a study looking at all the problems and complaints that diamond owners had worn their vacation packages, is that they are effectively FORCING diamond owners to buy Hilton points and convert over to the new HVG system. Then fractional ownership of condo for example would have to divide say $300 a month for the HOA and here guessing $300 a month on utilities this is $600 a month and $7200 a year. Overview 824 Reviews 17 Jobs 861 Salaries 95 Interviews 226 Benefits 28 Photos 227 Diversity + Add a Review Diamond Resorts Reviews Updated Feb 15, 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 778 of over 824 reviews Sort Popular Popular COVID-19 Related Both you and the sales representative know that there is a 90% chance that you will want to even . I'll be reporting to BBB soon if it's not resolved. We were told that, if we didnt upgrade to HGVC, wed be left with shrinking inventory and rising maintenance fees. Then topped up with another 10,000 for extra points. Unethical/untruthful presentation by vp regarding an exit strategy. Once we pay off the loan can we sell it back. Anyone can write a Trustpilot review. Share your photos and videos with others to prove the truth of your words. This is a scam company who imitated being part of Hilton. I even have the rep that signed us up on a text (6 months ago) that said she was told there would be no fees for rolling points or transferring to Hilton Honors and yet I am told there are and, she came back yesterday and said well I did not know at the time but there are, sign up anyway. And now HGV has made the biggest adjustment of all, buying Diamond, the largest independent timeshare company, to its portfolio. We were showed a website to book on at our contract signing and NOW we are told we CAN NOT use the site and must book through a phone call where we are told all booked. All sides denied it, but kept talking about it, because a Wyndham-Diamond merger sounded like a good fit of timeshare cultures. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. So I decided rather than just giving our HGV property back for $0.00, I would try going through HGV resale. What's funny is the crooks running this timeshare want $20K from HGVC owners to use Diamond Properties, but then they also want $20K for Diamond owners to use HGVC properties. It was more like $35K. All rights reserved. Got SCAMMED! I listed my property with Eagle Rock Real estate back in April of this year 2022. We had booked vacation packages with Hilton before so we felt it was legit. At which point, we backed out of the deal. Choose from Costa Rica, Curacao, Dominican Republic, Mexico, Jamaica or Panama to enjoy the all inclusive benefits offered. I contacted financial services on 3 different occasion and left a call back number with the first one stating 7 callers in front of me and would call in approx. See here how the scam works. In some cases, you won't get a refund if a hurricane strikes during your stay . You get the idea. Read More. I'm a gold member in diamond. 9 business days still nothing, we called again, always excuses, we first have to sign the Terms and conditions, They send them now, and then 24 hours later we get a hotel confirmation. During the sales pitch they show all the resorts that 'you can book'. No support at the corporate level, the training is mediocre at best. What a clown show. Now that HGV purchased Diamond we are being told by their sales staff that we now have to upgrade to Hilton HGV Max by paying an additional $20k in order to access to Hilton properties are else we will be only limited to Diamond's diminishing properties under their US collection. is colgate baking soda and peroxide safe; what is a bye run in drag racing; how to identify civil war rifles; tattle life influencers; horse show ribbons canada Diamond Resorts did not do so and after countless hours of phone calls and e-mails there is still no sign of them issuing the refund. And once youre in your stuck! Diamond Resorts International high pressure sales, low quality resorts LAS VEGAS NEVADA Diamond Resorts Timeshares: Timeshare: timeshare billing of maintenance fees: Timeshare rentals: Timeshare ripoffs: Timeshare Sales: Diamond Resorts International LAS VEGAS, NEVADA Author: Los Angeles BBB reports on known marketplace practices. But sometime down the road, the two clubs are likely to be combined under one roof named Hilton with all the brand-name benefits that Hilton Grand Vacations (HGV) already provides existing owners. Of course it was nothing but a sales pitch. What you are about to read has been watered down. There is no documentation of these discussions. In the meantime, Diamond owners who have purchased Getaway or Sampler packages should pursue reservations through Diamond's existing reservations system. Diseo y fabricacin de reactores y equipo cientfico y de laboratorio NONE of what they said was true. If I could give zero stars I would. How those businesses take care of those complaints is what separates good businesses from the rest. Points have to logically work their way back to a fractional ownership. What is this transition going to mean for me in regards to my annual maintenance taxes and banked weeks. I just got the same call 6/8/2022 and was so glad to read this review while on the phone because the connection will the Hilton timeshare experience made me think it was Hilton I was speaking with. We were told we were going to a member update and again we were subjected to high pressured sales. They even told us that airfare was included, yet itwas not. i spent two hours trying to start ball rolling to reliquish my ownership to no avail so far. Diamond resorts is a scam selling people a dream but then they can't even get a room. Each time! We are two widowed women who just wanted to vacation together. Just steps from Playa del Carmen's famous Fifth Avenue, our AAA Four-Diamond resort will make you feel lucky by just being here. A few days later we got the confirmation and immediately called to book our first trip. When you learn the answers they change the questions and we are always in limbo. Close top bar. Diamond Resorts - Customer service / check-in experience I We are survivors of the camp fire. "As Diamond properties are rebranded under the HGV umbrella, they will be available for rental on Hilton.com.". Or it is simply equal to $157.85 per monthly to keep my membership. We use dedicated people and clever technology to safeguard our platform. In biblical terms, hire a David to slay these Goliaths who don't care about consumers. No one gives you any answers. Companies can ask for reviews via automatic invitations. Diamond Resorts Part of Hilton Grand Vacations Is this your company? #2, request a transition out of ownership, but my cost would be 2 years of maintenance fee ($13K), plus $1K for every contract where we bought extra points (5). is luxury diamond resorts legit. So I went, and found out that I was actually signing another contract to join Hilton Grand Vacations, I did not know this at the time. If so please reach out to me as I too would like to seek legal justice in this matter. Free hotel scam alert! Our Editor's Review: I have been trying to call people and fill out forms to have people call me for more information. They tell me I must decide by December 6th but cannot reach a dang soul. Just rent a motel and save a huge amount of money to enjoy on the rest of your vacation expenses. ALL INCLUSIVE VACATIONS Choose from Costa Rica, Curacao, Dominican Republic, Mexico, Jamaica or Panama to enjoy the all inclusive benefits offered. 16th Jan 2023 - Mrs Lesley R, London - DRI/Diamond Resorts Points. Not reside in these U.S. States or Canadian Territories: AK, HI, ID, NE, WV, Puerto Rico, Alberta, British Columbia, Manitoba, NW Territories, Nunavut, Prince Edward Island, Quebec, Saskatchewan or Yukon. Grand Waikikian, a Hilton Grand Vacations Club Waikiki Beach, Oahu Point yourself toward paradise Vacation OR give us our money back! Nothing good will come from it for those of us that own with paid off memberships. Salespeople sketch things out on blank pieces of paper that never become part of your file. They cannot sell more points than they can occupy. So in other words, Hilton acquired diamond to take all its resorts to feed to their members, while locking diamond owners out of them, and forcing all the diamond owners to buy their more expensive project. Diamond Resorts scam warning stay away high pressure sales tactics Being denied the right of use in any contract is a breach of the original contract . Two hours later I once again contacted the same number with 33 callers in front of me with a call back in 30 min. My husband started having health problems and we were not able use the HGV! As one of Hilton's world-class global brands, Hilton Grand Vacations enjoys the distinction of being a leader in vacation ownership and a reputation for delivering a consistently exceptional standard of service synonymous with the Hilton name. But at that point I did not want to pay any more maintenance dues. No they kept saying just a little more time. "We paid 10,000 for DRI points in 2007 with Sunterra. But today we send the letter of cancelation of that contract. We just spent a week at Beachwoods Resort in Kitty Hawk, NC. The so called plus for option 3 was, if we called into a special diamond department during a specified window of time and booked 20K of our 30K points at a non-diamond resort, then diamond would apply a credit of $6500 towards our maintenance fees. OR the sales staff is just using a high pressure scare tactic! The rooms diamond offers you are filthy and the conjoint room walls are so paper thin you have ZERO PRIVACY. This company offers timeshare sales, marketing and management. 1. We were there for 3 weeks, and it was frustrating to get our room cleaned during our stay. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Diamond Resorts. We signed up in 2021 and weee not able to get out after a month, their grace period to get out of the contract is 3 DAYS!!!! I thought this was going to be an awesome thing, for Diamond and Hilton to merger, in no way did my naive brain think they were going to CHARGE ME MORE!!! document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Your email address will not be published. We are Gold members of Diamond and made the horrible mistake of paying the fees to to include Hilton HGVC. I wonder if Hilton will dramatically increase my value and if I could sell it in the future for more than is offered now. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. There should be a way to Sue this company. It is based on double occupancy. The luxury hotel and resorts collection from chase is a scam. We had booked vacation packages with Hilton before so we felt it was legit. Diamond Resorts offers timeshares and vacation ownership in 26 countries with destinations throughout the continental United States and Hawaii, Canada, Mexico, the Caribbean, Europe, Asia, Australia and Africa. Members Login to Your Club Below LUX VACATION RESORTS MEMBERS - LOGIN HERE We were at silver level. A good portion of all-inclusive resorts are located in Mexico and the Caribbeanwhere hurricanes are known to wreak havoc. I am interested, if those Diamond owners who did upgrade to Max, I wonder if Hilton got them to sign over their deeds in the Diamond properties? So I just found out that the former Diamond Resorts are not available to Hilton Grand Vacation Club owners. 5 hours later no call back. These actions prove that there is incompetency in your company. Les Hoover We discovered our son had covid the night we arrived. Still waiting.
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