Want to become a Liveops agent? View our background requirements here. Apply to be a Self-Employed Independent Contractor Agent with Liveops*. This allows us to quickly and easily scale our virtual contact center solutions up or down according to the ebb and flow of an organizations needs. Which equals no money! Copyright 2023 Liveops, Inc. All rights reserved. You can also manage cookies in your browser settings. No problem. Scottsdale (headquarters) 1365 N. Scottsdale Rd Suite 390 Scottsdale, AZ 85257. Our technical teams worked with the support team from Okta Customer First to really come to grips with the product; from there the major rollout was four or five months afterwards.. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Its why weve led the industry in virtual flex agent services for more than 20 years. Authentication (SSO) API Event Hooks Inbound Federation Inline Hooks Outbound Federation RADIUS SAML Workflow Templates Workflows Connectors SWA OIDC Learn about Liveops Enterprise Solutions Click Here . Success with Liveops is about choosing an opportunity that matches your skills, experience, and availability. You dont necessarily have calls every minute, however, which makes the hourly rate suspect. Consider holiday gift experiences. Well create a unique plan to ensure a smooth transition for you, your teams and independent contractors. They have to be accessible, easy to use, secure, and platform agnostic. And unlike other potential identity management solutions, Okta could meet Live Nations 100% cloud mandate. process. Liveops: Flexibility. The sign-in URL is the web address you use in your desktop browser to access your company portal. Liveops online contact center opportunities put you in the drivers seat, giving you the flexibility to be self-employed set your own hours and work from anywhere. In todays day and age of misclassification lawsuits, youve got to make sure youre crossing your ts and dotting your is; and Openforce helps us do that every single day. Every new employee is provided with the device of their choosing, Mac or PC, along with immediate access to Live Nations best of breed applications. Our distributed workforce of highly motivated independent contractor agents is driven to deliver the best possible level of service with every call. Support. With Okta we're able to quickly deploy tools to new employees. Earning potential. Live Nation saw an opportunity to increase employee productivity by streamlining access to their applications globaly. Most opportunities pay a per-talk-minute ratebasically, the more calls you take, the more you earn. Then, this is the place where you can find some sources which provide detailed information. By Veronicas pandemic story is unfortunately all too common. What:LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators, Expected pay: 25 45 cents per minute (equivalent of $15 to $27 per hour). Login to track your existing support requests. I trust them and look forward to more cooperation and partnership in the future. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual call center and customer service solutions. If you choose to contract with Liveops to provide virtual contact center services, youll join a network of other self-employed individuals or business owners, and have access to a variety of client programs and opportunities. Take our quick quiz and well recommend our top client matches for you. Please update your browser to the latest version on or before July 31, 2020. I wish there was some type of base pay. To have an identity management solution that wasn't cloud-based really wouldn't work for us. Knowledge Base. Once the Openforceplatform was in place, a major pressure point was released. I literally used to sit 5 and 6 hours with 3 to 4 calls., You are an independent contractor at LiveOps. The typical military family moves every two or three years. We would like to show you a description here but the site won't allow us. Browse case studies, customer service tips and other helpful resources for enterprises. This includes listing Liveops as your employer on loan applications, government forms, or requests for employee-type benefits. Operating System: Must be one of the following: Browser: Google Chrome (latest version) or Internet Explorer 11, Monitor: Capable of displaying at least 1024 X 768 pixels. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. They were cumbersome, and the systems didnt work very well if you were off our network or on a mobile device. As a result, deploying new apps to employees was also a complex process. Liveops works hard every day to make peoples lives better by providing flexibility to agents, scalable solutions to clients, and meaningful work to employees. The background check requires a $24.99 processing fee paid directly to our vendor. If youre anything like me, the beginning of a new year arrives with a sense of personal relief and renewal. We use cookies to improve your experience on our website. Nonetheless, we suggest you check out Boldly, which hires virtual assistants and customer service representatives. Status. Liveops is a recognized thought leader in the virtual contact center and customer service industries. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. Its a good company depending on the project you are on. Password Remember me Or, sign in using: When I started it, my team said, Youre crazy. Suite 390. See all features. Reach out to us. Agent Sign-In When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Log in. But in the wake VirtualFlex delivers high quality customer experiences that strengthen your brand What story does your customer experience tell? Learn more Healthcare Patient Support Help patients get the most out of treatment plans Learn more Inbound Sales But Live Nation is also a leader in the technology sphere, having recently moved its operations entirely to the cloud. Work from home. Were now out of the back room and working with the business to add direct value, Huckabay says. Then Liveops is looking for you! Flexibility. Freedom. Check the Eligibility requirements and make sure were currently accepting applications in your state. We cant do this. Welcome to Liveops Nation Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. That meant finding an identity management solution that was easy to use and flexible, and one that integrated with a broad range of applications. Okta had a truly cloud-based solution with lots of built-in integrations, and it almost seemed too good to be true., But it was true. Scale your processes and free up resources by outsourcing administrative operations with Liveops agents. As a self-employed independent contractor or business owner, youre 100% in control of your own schedule. Before you apply to become a Liveops Agent, here are 10 things you NEED to know. Managing multiple systems, programs, and screens simultaneously. Sign an Independent Contractor Agreement. OR Look in your activation email. Customers sometimes need to speak with a live agent. Pass a self-funded background checkThis business expense (just $24.99) is required by our clients and is the responsibility of the applicant. With 15,000 employees working in different time zones, in different locationsin offices, airplanes, trains, everywhereand on different devices, having best of breed tools and consistent access to them is crucial to the smooth operation of the company. Yes! 2023 Openforce | Privacy Policy | Terms of Service, Manual record keeping drains time and resources, Minor admin errors can create misclassification lawsuits, Compliance Director, UST Logistical Systems. Global event powerhouseand a tech leader, Reducing friction in a crowded IT landscape. No problem. Submit an application for an available virtual contact center opportunity. Everyone else we spoke to claimed they were cloud-based but they weren't. Please review the Liveops basic technology requirements by clicking here, Learn about Liveops Enterprise Solutions Click Here . document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); A quiet place to work online. Forgot your password? And, no calls equals no pay. Scottsdale, AZ 85257. The virtual flex model is a distributed workforce of highly motivated independent contractor agents who are driven to deliver the best possible level of service with every call. Moreover, the site demands that you have all sorts of equipment, which you supply yourself. The organization relies on Okta to provide streamlined, secure, and consistent access to all its appsensuring daily work can be done effectively anywhere, anytime, and on any device. Find Out How & Apply . Flexibility. Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. ), A corded headset compatible with this telephone, A dedicated landline with telephone service, the ability to pass (and pay for upfront) a background check, A computer with a wired connection to the internet, Processor: 3 GHz Intel Pentium P4 processor or better. You are paid the the talk/email minute when working so your pay for each day will vary. Liveops Okta. Want to become a Liveops agent? Submit ticket. Use your email address or username and password to sign into your WebCE learning center account. Earning potential. Apr 04, 22 (Updated: Sep 19, 22) 75-100% Average flex to unexpected events +2-3 Points above CSAT client goals, on average 25% Faster speed to proficiency 15+ Collaboration tools are a huge part of us being successful, says Myers. Now we can focus on making sure IT is partnered with the business in everything they do.. Main hustle or side gig its all up to you. When the unexpected happens, we can help you quickly add a virtual work force to maintain business continuity. I enjoy the bonuses and pay, the scheduling of my hours when I want to work and how much I want to or how little I want. Users verify their identity by . Ditch the paperwork and endless manual tasks. Your customers deserve the best at every touchpoint. Heres a direct link to where you can sign up. Sitting for free I might add., Side hustle success stories: Selling on Etsy, 5 New hustles good, promising and pretty bad. Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations. Whats it like to be self-employed and provide virtual contact center services? Copyright 2023 Okta. After working for three other WAH companies in the past, I can say this has been the best so far., Ive committed to different hours on different days and received absolutely no calls. Health, Dental & Vision. Learn more about how Liveops virtual contact center solutions can scale your business.. Let's Connect . Is Liveops nation legit? Love the flexibility of the jobs, but wish training was paid. Documenting details of calls and customer interactions. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. Find ready-to-work contractors where and when you need them. The amount of paper eliminated alone was a huge benefit. Theres just so much built into the software that provides the firewalls needed to help ensure compliance. Not only did Okta offer Single Sign-On, but also the Okta Integration Network quickly and easily brought all applications and tools together under one umbrella. Login to know the status of the ticket. Help patients get the most out of treatment plans. Connect contractors to affordable commercial insurances. Goodbye long commutes, rigid schedules, and busybody managers. Still have questions? Provide support to users of top tax software providers. The VirtualFlex platform also can augment your existing contact center, providing support to your patients while your internal agents attend company-wide meetings. Depending on call volume, utilization, incentives and how much you commit, hourly earnings could range from $12-$17 per hour. *As a self-employed independent contractor or business owner, you arent an employee, agent or representative of Liveops. Gift Matching Get Directions ; The user selects the Duo Security option. Get started on your new home business Flexibility. Connect and protect your employees, contractors, and business partners with Identity-powered security. You get some of the best brand-certified agents in the business, and you can scale and cover busy times with ease. Become a part of Liveops Nation to network with other self-employed agents or business owners, find local meetups and participate in fun social contests. All rights reserved. It had to work on any device, including mobile phones, and it had to be entirely cloud-based. Companies across a variety of industries trust Liveops to provide virtual contact center services. Keep in mind, the more you service, the higher your earning potential! Liveops is currently accepting applications in the following states: AK, AL,AZ,DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY, Some clients may require additional security measures and technology equipment, Liveops systems are not currently compatible with Mac or Chromebook. Please enable it to improve your browsing experience. Live far from an urban center? Login - LiveOps Inc. HSA and PPO Options National and Local Networks Retirement. Find Out How & Apply . Pass a self-funded background and credit checkThis business expense (just $24.99) is required by our clients and the responsibility of the applicant. Username or Email Password. This means you can choose when, where, and how often to work! Live Nation CIO David Huckabay shares how technology is critical for the global powerhouse. TMCF is the nation's largest organization exclusively representing the Black College Community. Login. Liveops SWA Array Overview This app integration supports Single Sign-On. View our background requirements here. Okta goes so much further than other providers, Huckabay says. Our Offices. . Forgot Password Enter the email address associated with your account. LiveOps, meanwhile, requires you to pony up $25 to pay for your own background check, and get trained on your own time. They appreciate the price (there is a free option also), ease of install, usability, and the option to schedule checks and provide detailed reports. I say this because you get paid per min of talk time so if you are not on a call they do not pay you not even if you say logged in and available you wont even get partial pay like working solutions does. Sign an Independent Contractor Agreement. Youll rest easy as the Openforce platform collects and stores contractor records in one, convenient place. After weeks of unpaid training where the training facilitators are rude and condescending you will spend time studying for a role where you will ultimately not have any shifts available to work. Organizations. And finally, as a fast-growing company, Live Nation wanted to onboard new employees quickly and efficiently, providing them with all the access and tools they need from their first day on the job. Innovate without compromise with Customer Identity Cloud. Copyright 2023 Liveops, Inc. All rights reserved. McAfee and Norton were almost a tie but by far the most popular amongst agents. Earning potential. They love it because it does what it's supposed to do.. We use cookies to improve your experience on our website. You dont have to do anything else.. Learn More Hear from Real Liveops Agents What's it like to be self-employed and provide virtual contact center services? Stay ahead of workforce trends and hot topics by subscribing to Liveops Connections, our quarterly newsletter! Its a huge, huge advantage for us, says Myers. Were ranked #1in Flexjobs 2023Top 100 Companies with Remote Jobs. Be a superhero sales agent with great earning potential. This is critical, says Huckabay. Liveops Nation Login. Login. The world's largest organizations trust the Okta Browser Plugin to protect their people's passwords and securely log them in to their business and personal apps. Learn about Liveops Enterprise Solutions Click Here . *****Get the free guide HERE https://www.teacherdaesha.com/getting-started-. Openforce simplifies your contractor management processes by providing a single platform solution. When an IVR cant answer a customers question, the VirtualFlex platform delivers a live US-brand certified agent to help find a solution. Easily connect Okta with LiveOps On-Demand Contact Center or use any of our other 7,400+ pre-built integrations. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Love the flexibility of the jobs, but wish training was paid. Sign in. Easy global collaboration. If there are system issues, you will not get paid. We've been partnering with Liveops since 2010 for all our inbound needs. This means you can choose when, where, and how often to work! Be the customer care voice of top brands, providing best-in-class service. At one point I was making $6 per hour but have made up to $18 per hour., I love the flexibility of working from home for an insurance carrier, taking auto claims. Set your own schedule to work around your life. Click herefor technical info. Login. Quickly assessing customer needs and providing sound solutions. Live Nation Entertainment is the largest live music company in the world, annually putting on 30,000 concerts and 100 festivals, and selling over half a billion tickets. All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . Money is amazing, but like every job there are flaws. Best of Antivirus Software. Browse case studies, customer service tips and other helpful resources for enterprises. Its a huge volume of work, and thats why Live Nation provides its people with best of breed collaboration, communication, and productivity tools. Support staff employees are great and work hard to keep us busy and motivated. Agent Login Username / Email Forgot password? Read more. Outspoken. Liveops is a legitimate company. As an Independent Contractor Agent, you can: Our Clients look for people who are comfortable: Successful Independent Contractors will have the following skills: As an independent contractor, you will submit invoices and receive payment for completed services. Find Out How & Apply . Although I would work four hours a day I would be in training or zoom classes for another two to three hours. Since you are self-employed, you should not represent to anyone that you are an employee of Liveops or any of Liveops clients. Live Nation rebranded Okta as Backstage Pass and rolled it out to its entire workforce within four months. GM Regional Customer Care Operations, major utility. A lot of work goes into hiring great people, and we see LiveNation as a great place to work, says Myers. Want to become an Independent Liveops Agent. We were getting rid of all of our on-premise servers and moving everything to the cloud, Myers reiterates. Independent Contractors are responsible for expenses and control their profit and loss. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Copyright 2023 Liveops, Inc. All rights reserved. I like feeling like Im helping people all from the comfort of home. Okta gives you a neutral, powerful and extensible platform that puts identity at the heart of your stack. Cons are having to provide your own equipment. On the first of January, you wake up feeling Now, that was a shocker. Marjorie didnt anticipate being named Liveops 2022 agent of the year. Cons. For a fast-growing company like Live Nation, streamlined, secure onboarding is critical. Hundreds of enterprises have trusted Liveops to improve their customer experience by leveraging our VirtualFlex platform that includes exceptional talent, award-winning distance learning platforms and top-ranking security standards. Not everyone will be as precious with your business as you are. Live Nation Entertainment (NYSE: LYV) is the worlds leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Sponsorship. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. It was as simple as they said, adds Myers. If you are looking for Liveops Agent Portal Okta? 10 Customer Service Tips for Agents to Keep in Mind, Liveops Agent Spotlight: Veronica, 2022 Agents Choice Award Winner, Yes, You Can Have Both Scale and Quality In Todays Customer Service Environment, How VirtualFlex can lower your total cost of ownership, 2023 Agent Trends: Tools for Your Business in the New Year, Meeting Customer Needs During Unplanned Natural Disasters for a Top Five National Insurance Company, Giving a Natural Gas Company a Better Forecast, Liveops Agent Spotlight: Marjorie, 2022 Agent of the Year. The customer service industry can be tough at times, so in order to attract and retain customers, its important to provide them with the best service and care. Some clients also pay commissions. He sees a role for Okta in all of it. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. Assist customers with orders, questions, and returns. The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned needs. Schema Discovery Import the user attribute schema from the application and reflect it in the Okta app user profile. Some client programs may require Independent Contractor Agents to provide services above-posted minimum standards to maintain eligibility. But, the site does not guarantee that youll take calls during those hours. See Capabilities for more details. Remote work is undeniably popular and LiveOps offers that. Remote Work-From-Home Call Center Agents Independent Contractor, Work-From-Home Nights & Weekend Call Center Agents Independent Contractors, Licensed Life Insurance Independent Contractor Agents Remote Work from Home. Weve been welcoming customer-focused professionals and businesses into a thriving agent community for over 20 years. Work confidently with real-time chat support, tech support, business tools and professional development workshops. Build a thriving work-at-home business providing customer service for top brands across a number of different industries. I enjoy working with LiveOps because it allows me freedom to choose my work schedule. To find out more, read our Privacy Policy and Cookie Policy. Submit ticket. Employees embraced the change, easily adjusting to the single portal and enjoying a boost in productivity. Copyright 2023 Liveops, Inc. All rights reserved. https://join.liveops.com/work-from-home-call-center-jobs/ 401 (k) (Traditional and Roth) Employer Matching Opportunity Time Off. There is virtually no support system and virtually no income after spending weeks in training., I have been working with liveops on and off since 2014. Applicant Login - Join Liveops Opportunities What to Expect Resources About Apply Now Opportunities What to Expect Resources About Apply Now Copyright 2023 Liveops, Inc. All rights reserved. Copyright 2023 Liveops, Inc. All rights reserved. No ones done this, Huckabay says. Login to track your existing support requests. Universal Login. LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators. Qualify and onboard contractors in record time. Passwordless. Functionality Add this integration to enable authentication and provisioning capabilities. Public Relations e-mail (press@liveops.com) Locations. As a lot of people in the company say: it just works. Okta is embracing this kind of hybrid environment with us, to make sure that we have the integration in a multi-cloud environment, he says. The background check requires a $24.99 processing fee paid directly to our vendor. For 10 years, she successfully owned and operated her own business in her home state of Indiana. We don't have to have IT going in and setting things up; the employees are put in the right groups and access is given to them on Day One., Just as importantly, Okta plays an important role securing and automating offboarding. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. You may also want to check out FlexJobs, which is a broad-based job site for remote positions. Looks like you have Javascript turned off! But what good is making your own schedule if you cant get a schedule? Companies across a variety of industries trust Liveops to provide virtual contact center services. FLEXIBILITY AT SCALE. This allows us to quickly and easily scale our virtual contact center solutions up or down according to the ebb and flow of an organization's needs. We are seeking Independent Contractor Agents to provide virtual services to our clients customers, spanning a variety of industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance, Energy, Government and Tax Support. All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . When someone leaves, they're deactivated. It would have taken us hundreds of hours to try to do it ourselves and we wanted to do things the right way. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. We'd have had to build out a lot of infrastructure. ; During sign-in, the user may be prompted for additional verification depending on your app sign-on policy or settings in your Duo Security deployment. Actual earnings may vary depending on client opportunity and support required. Notably, competitor WorkingSolutions operates with similar terms, but appears to have more clients and fewer unpaid minutes. To find out more, read our Privacy Policy and Cookie Policy. Login. 100% Employer Paid Life Insurance Disability Plans Charitable Giving. Or you do, but sit & sit with few to no calls? Running backend servers, maintaining storage, running data centersnow all of thats in the cloud and pretty much taken care of. Easy access was particularly important for the tools Live Nation employees and management use daily to keep in touch and work efficiently. But workers have a lot of complaints about the unpaid training and the fact that you must commit to be available during certain hours. Well learn about your business and help guide the best solutions based on your needs. I still love it., You make your own schedule. Minimum 1 year of phone based, customer service experience, Computer skills including navigating multiple tabs, windows and systems, Fluent and proficient in spoken and written English, Comfortable empathizing and remaining patient with difficult callers, Complete an application to join Liveops Nation, which includes passing a backgroundcheck, The backgroundcheck requires a $24.99processing fee paid directly to our vendor, We have a variety of programs starting every week. As part of this tech-first philosophy, Huckabay began a ground-breaking initiative four years ago he called zero servers: Live Nation would move 100% to the cloud.
