If you are eligible for a refund you can get a refund over the phone or via email.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'endofdiscussionbook_com-large-mobile-banner-2','ezslot_11',160,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-2-0'); The terms and conditions will apply to refunds. Completely unacceptable to sell tickets and then not provide them at the last minute, then keep the customer's money for up to 10 days and ruining plans. Terrible service as solution they've suggested me to sell them again, so fraud other people! So you don't think it's possible the original buyer got refunded and we just don't know about it? Our policy change may have come as a surprise to people. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. This was our first concert together as a couple and the first concert in over 11 years for my bf as he has hearing loss. StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. The potential loss of revenue facing Live. I have explained this to them and basically they don't give a crap. Call +1 (866) 788-2482 with all the details about the purchase. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. I don't even have an account, never purchased tickets but some thief stole my card info. People have lost their jobs left and right and you are holding on to countless amouts of ticket money you never had to pay the entertainers for because the show did NOT happen. i have attached the information from the venue. StubHub will offer refunds for canceled events but not postponed events. I WANT A REFUND TO BE CREDITED BACK ON MY CARD THAT WAS USED!!. Received only one of two tickets in one package. On or about March 25, 2020, Defendant made the decision to change its refund policy for cancelled events, no longer provided cash refunds to all customers but instead consumers were defaulted to a credit refund. All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place curated and edited by TheTicketingBusiness team at Xperiology. Certainly they can see that my ticket barcode was not scanned somehow. I feel a big lawsuit brewing #stubhub pic.twitter.com/fa3gFUDx2d, Jared Rangel (@Jaredrangel) March 29, 2020, Back on the 12th of March, @StubHub had said they would give the option to refund money for events canceled. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . I again attempted to cancel those tickets and again was told that I had to resell them in order to get my money back. My tickets were not provided by the seller and I my order was cancelled by stubhub hours before my planned event. You will enter your community username and new password and done! I was not able to enter the concert . I agree. Problem is, I'd be wearing the "lost" one and would then be denied entry. Following backlash from customers, the ticketing company responded in a statement this week. Or choose from the following popular destinations. I purchased tickets to the Olympic gymnastics trials in January 2020. Stubhub did refund, but plans are ruined last minute. BILL TURNED TO STUBHUB FOR A PRODUCTION OF LES MIS AT THE BOSTON OPERA HOUSE. Who should shoulder those cancellation costs? Copyright 2023 Xperiology. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. They explained to us the person who registered the wristband could show up to the event and claim they lost it. All of our tickets were void, fakes, frauds. I opted to wait and try with my credit card company to see what options I had to cancel that transaction. They helped me with delivery and addressess changes when I moved and when I lost my tickets they gave me a refund to use for a future game! StubHub will refund more than $3 million to over 8,500 Colorado customers who purchased tickets under the company's pre-pandemic refund policy for events that were canceled because of COVID-19. The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. Fans outside of North America are defaulted to a refund. We made the long trek to the venue, spent some money on merchandise, drinks/food and then found out that the artist we were there to see was a no show. After placing me on hold they said, the tech reviewed it and it did show on the website. Called back for refund. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. Money down the drain. Costco Gas Station Hours: Find the Best Time to Fuel Up, Online Retailers and Stores That Sell Authentic Louis Vuitton Products, ALDI Hours Opening Time to Closing Hours, Every Detail Here. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina I called customer service right away, but they denied a refund. Second package was never able to contact anyone to reroute as address was incorrect. Did you find it helpful? Ask for screenshots if I had not read the previous review I wouldn't have thought to ask for a screenshot and they may have lied to me as well and I would have been out 500$ and sober to boot. Thanks. Obviously the concert was canceled and I would like my money refunded. NEVER again! "I finally got a supervisor on the line and he said 'No. never use them again. Part of my frustration is money lost but it's also abt the integrity of the company. Hearst Television participates in various affiliate marketing programs, which means we may get paid commissions on editorially chosen products purchased through our links to retailer sites. Current Ticket Policies: Subject to Change*. Remember to provide us with valuable feedback. I purchased a Citi field parking pass for Mets opening day. I purchased tickets to the Olympic gymnastics trials in January 2020. But opting out of some of these cookies may have an effect on your browsing experience. If you're not seeing that credit in your account and you didn't get an email it may be possible that the event is still in a postponed status and the venue/band/promoter hasn't yet confirmed that the show is cancelled, in which case we won't have it cancelled on our end. Gary Cormier headed to StubHub when he was ready to buy his tickets, for $771, to Bon Jovi's tour stop in Boston this July. Is Beyonces Tour Another Dynamic Ticket Price Mess? Only then when I received my tickets did I see they were the furthest row, normally sold at the lowest price. NEVER AGAIN will I use STUBHUB. "A spokesperson for Massachusetts Attorney General Maura Healey says her office has received about 100 complaints from residents regarding StubHub's policy change. I don't really like how they don't have any policy of returning tickets even if it's within minutes of purchasing. I will be putting a hold on my credit card for the tickets and they can fight me. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. So we can dig into this deeper, can you please send us an DM with the order number along with the email address and zip/postal code on your account? Contact StubHub customer care at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com as soon as possible. "These consumers made a deal with StubHub," he said. Most of us didn't leave yet! I purchased tickets to the Liverpool v Arsenal game which they were advertising to take place on Saturday 26th August st 3pm. Purchased 2 tickets to a college basketball game. The secondary site went on to note that as soon as cancellations ramped up a few weeks ago, they were the first in the industry to offer a coupon worth 120% of the ticket valule, which will be a default option in the Canada and U.S. I sold two tickets on StubHub and only received payment for one. Any good news for refund for us regrading clear actionable step to get Coachella refund? You should only sell what's actually available. Even in there confirmation they say check your tickets to make sure they are the right ones but yet had nothing they will do if they sent the wrong ones. I purchased tickets on their mobile app for a college basketball game. After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket. Stubhub policy on refunds is ridiculous. while we were at work. UPS delivered my tickets, but now I can't find them. Stubhub STOLE THE MONEY FROM ME!!!!! State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund.". Also, awfully bold of them to assume I would want to purchase through them again. STATE LAW SAYS IT IS A DECEPTIVE TRADE PRACTICE "TO FAIL TO PERFORM ANY PROMISES MADE TO A BUYER IN CONNECTION WITH THE REFUND." hey stubhub my plans have changed for the concert i was going to attend on the 23 of July its for the twenty one pilots concert in Inglewood on the forum, see i was scheduled for a day off at my job and unfortunately i have to work that day for unknown reasons if i can get my money back that would be fantastic or if i can change it to another concert for this week which is for The G-eazy& Logic concert this week on the forum on the 6th of July please understand i had no idea of this sudden change of plan please if i can just get my money back or change concerts please. Never received email to retrieve tickets, had to purchase tickets throughprimaty vendor, not a third party vendor. You still ended up with my money, and I never received any value for that. View StubHub Refund Policy. Anonymous cookie used to facilitate the 'PixelYourSite' plugin which manages our analytical services. >> YOU CANT CHANGE THE RULES MIDSTREAM. Now I'm done with them. StubHub, which was recently acquired by Viagogo, another secondary ticketing marketplace, for $4 billion, declined to comment on the lawsuit against it. The company blamed the difficulty of recouping from sellers during the pandemic. Is Beyonces Tour Another Dynamic Ticket Price Mess? I never got any emails about refunds or the fact they canceled the show. I want to know what the point of the "protection plan" is that they have? It is taking Stubhub about 120 days to process refunds. Help us improve this article with your feedback. Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? a voucher - I will never EVER have filed complaint with BBB, looking for PR info the Cowboys and StubHub. Last year, they cancelled the event and refunded people who bought their tickets from their website, but stubhub changed their policies in the mist to not do that. IndustryLegalTop Story View SeatGeek . If I don't get a refund soon I'll be reporting theft to PayPal. 5. I got real sick and cannot go to the concert I need to possibly get reimbursed please. Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. Needless to say, I initiated a dispute over StubHub's transaction. They said outta luck. No Wonder I See Horrible Complaints. How is it that I paid $140 for these tickets and tried selling them through stub hub only to walk away being charged $176 on top of the $140 I paid for tickets. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. StubHub has the final decision on whether or not you will receive a refund. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. But you money hungry corporates line your pockets and just go on like we owed that money to you. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. Unfortunately, my order was submitted when I was clicked the cancel button. My credit card can do refunds up to 60 days which of course is passed. Also my account on stub hub doesn't show any record of this sale even happening so how exactly am I supposed to access any details on this purchase? >> THESE CONSUMERS MADE A DEAL WITH STUBHUB. The ticketing platform said it will keep its impacted events policy in place, with 120-per-cent credit being the only option if an event is cancelled. People have to make mistakes all the time and this was a mistake. I listed tickets on Stub Hub for a Broadway show. Never use stubhub again. This will now be our default option in Canada and in the US. If you sell on Stubhub they will waive the sellers fee. Many events this past month were canceled. Crooks. It also covers you if an event is cancelled or rescheduled, necessitating the purchase of new tickets.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-large-mobile-banner-1','ezslot_7',151,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-1-0'); On StubHub, you have two options for reselling your ticket. However, within a couple of days of filing a complaint with the BBB they had paid me for the second ticket. I requested refund now, but they didn't reply me yet. I WILL NEVER USE STUB HUB EVER AGAIN. Terrible customer service. How is this legal for them to keep MY money? Receive a full refund of your purchase 2. Not certain how that happened but I think that the site was confusing and I didn't pay full attention. A lot of tickets sold on stubhub are individual people. I would not take a.) Following the change in policy last year, many customers complained and filed lawsuits highlighting how StubHub backed away from its long-standing Fan Guarantee refund policy without informing consumers. StubHub, the leading secondary ticket seller, is facing a multi-million dollar class-action lawsuit after a last-minute change to its refund policy. In normal times, weve made the decision to refund buyers before collecting money from the seller to offer buyers more convenience. I ordered the tickets less than an hour ago. Launched in 2013, TheTicketingBusinessNews is owned and delivered by Xperiology the UK-based events, publishing and marketing agency dedicated to sports, arts and entertainment. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund Sell tickets safely and securely: It's free to list your tickets Set your price and adjust it at any time before your tickets sell YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. This is insane you take all our money then just day here we are gonna just give you something else that you didnt even want. We're not refunding money at this point,'" Cormier said. NOPE. StubHub has made a U-turn on the no-refund policy it adopted in March 2020 and is offering ticket holders cash refunds for tickets to events that were cancelled due to the COVID-19 pandemic. How do I get my money back? No where did it say there is 15% charge. The policy once promised a full refund for canceled events but now only offers a coupon worth 120% of an original order. "The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund.". This will be reported to the BBB and any other place I can provide this borderline illegal activity to. StubHub itself admitted no wrongdoing in the settlement. With the coronavirus impacting 28,000 events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash refunds for all buyers.. Was there fraudulent activity with my tickets ? Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. "The company even repeated that promise of full refunds in an email sent to Cormier in early March. FRACK! to see the game on TV? StubHub Return Policy [Quick Information]. My girlfriend's 30th bday gift is being ripped off! Til' they get their procedures in the correct order, I'll never return as a buyer. IndustryLegalTop Story StubHub stopped guaranteeing cash refunds. We are changing the way you register and sign-in to the StubHub Community. Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . I purchased a ticket in February for a concert for over $800. and would like to return it? This is the worst service I have ever are ticketes but are tickets were NO good. Did you think about anybody besides yourself? They cancelled the order, then then charged me $179 (which is double what the person paid) because they chose to purchase tickets for the people at twice the cost. The StubHub ticket refund class action lawsuit was filed by Matthew McMillan who says he purchased two tickets to a March 20, 2020 National Hockey League game between the Winnipeg Jets and the Minnesota Wild. I explained that I will NEVER purchase tickets from stubhub again and I will make sure my and friends do NOT purchase from stubhub again. If these are not available, you will likely get a full refund. Don't take NO for an answer! 2) How is it fair to the seller of the tickets if you purchase them wrong the last minute? Each alleges the ticket company changed its refund policy without notifying fans after the pandemic started. I attempted to relist the tickets immediately and when I looked at my listing the disclosure was not a part of my listing. They said the money had already gone to the seller which is pure BS. "Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales," he said. I pointed them to their website homepage where it says "Every order is 100% guaranteed," but they refused to budge. I simply do not understand how this can happen. It does not store any personal data. The cookie is used to store the user consent for the cookies in the category "Analytics". Stubhub seller sent 2 tickets for pax east and they want me to send them back but are they gonna pay for my gas and time to send them in? I will never use StubHub again. I want my refund please, I have been trying to contact you for a refund im not doing a lot of bad mouthing fair is fair I want my money the event didn't take place on March 28 , basketball game ,, please I have been more than patient call your line no answer I have reach out to you every way I know how no one is responding you should treat your customer this way. I believe this is UNFAIR PRACTICE on StubHubs end and that customers should been given a reasonable amount of time to cancel an order especially if it's for a large amount of money. I called ticket master and all the floor seats were sold out!! These people are entitled to their money back.". IF THEY HAVE 100 COMPLAINTS, THERE ARE PROBABLY THOUSANDS IN MASSACHUSETTS WHO DIDNT COMPLAIN WHO ARE OWED MONEY. I purchased tickets at the very last minute and got amazing seats. If you want to request a refund via email, follow the procedures: StubHub.com does not have any return policy but in such cases, buyers are eligible for refunds under the FanProtect Guarantee policy. "We chose StubHub because of their 'FanProtect' guarantee," Brown said. anyone have any advise on how to deal with this? Worst Customer Service Ever. "I certainly urge the to get involved because if they have 100 complaints, there's probably thousands in Massachusetts who didnt complaints who are owed money," he said.StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. They also told me that because I did not call them right then and there (and, you know, miss my concert) that I would not be getting a refund. And under normal circumstances, this works well, even with StubHub taking the risk of timing delays and some losses when we are unable to collect from the seller. Managing your orders 43. I am really disappointed that stub hub doesn't allow returns within 72 hours like ticketmaster, I will definitely not be using stub hub again. Even though I didn't get a reprint it was still great. I also don't know if they changed their marketing but it used to be that all of the fees were included in the price. Bought Feb 2020 for June 2020 show which has been rescheduled for September 2021. The credits are valid through the end of 2022. So I would like a refund for the pass that was never sent to me. Never got my refund from grizzmas July 31st 2021. I order tickets for the packers Vikings and was sent tickets for the packers bears 2 days from the order date. Looking at other feedbacks from customers it's clear that I'm not the only one with this frustration and concern!!. Needless to say, I received a full refund. This cookie is set by GDPR Cookie Consent plugin. I placed the call today, which is the day after. Seller listed tix he didn't actually have. I called them within minutes to inform then that they made a mistake and their position was nothing they could do, no order cancellation, nothing. I asked for proof that it showed on the original order (I was pretty sure it was not) and I asked for screenshots proving this. Robert Griffin told NBC10 Boston Responds he bought his wife tickets to see the Celtic Woman show at the Hanover Theatre in Worcester on March 29 as a birthday present. I have waited 18 months for The Rolling Stones to actually play and the drummer just died and they still haven't cancelled it so I can receive a refund and I cannot attend due to kidney transplant. Select Sell tickets from the three dots. Contacted the event, and they said the wristband was already registered to someone else. I have made a legitimate purchase recently which has cost me over $1075.00 AUS. While many event ticket operators both in primary and secondary segments offered consumers the option for taking marketplace credit in lieu of refunds for events that were cancelled, StubHub went a step beyond and eliminated the cash refund option entirely unless required by law. StubHub made me paid $600+ for 2 tickets of Australian Open Women's finals. If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. I have reported this sale as fraudulent to my cc company as the 200% mark up is outrageously criminal. This cookie is set by GDPR Cookie Consent plugin. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Hi need a refund for 4 tickets for a festival sold at 69 each but with a real value of 6 euro because they are for children! A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. We were able to register one wristband, but not the other. StubHub's stated policy offered full refunds of ticket purchase prices and fees for canceled events. BOSTON . Re: Refund in Progress. Stubhub knows it's a lie, but they don't bother to let people know their tickets are not the same as the ones you could get from the event holder. Will I be able to get a refund .
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