", "I have had great supervisors in my previous positions; however, if faced with a communication challenge like this, I would ask the supervisor how I could improve communication between us. "My reaction to employee theft would differ if I were a retail associate or a retail manager. You can find out more about which cookies we are using or switch them off in settings. Perhaps another store in future. The only time I was unable to cover a shift was when I had an exam at University that I could not miss. Glassdoor users rated their interview experience at Waitrose as 78.0% positive with a difficulty rating score of 2.60 out of 5 (where 5 is the highest level of difficulty). Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. There were scenario based questions but with lots of others stemming off them. A part of being a diligent employee is ensuring you are always on time and present when expected. The group task will be a situational one with a scenario to answer, and the solo interview is with a set number of questions. During my research in preparation for this interview, I studied your website, and I have been especially concentrating on your customer service guidelines. Thanks so much for making these. Be sure to mention how you have handled rude or belligerent customers in the past while following company policy. I have a letter of recommendation from my previous employer highlighting these skills and have a copy if you would like to see it. The complaint steps literally saved me for my interview earlier, thank you!!:). Assure the interviewer that you can handle a situation like this with poise while keeping the customer happy and the needs of the company in mind as well. Discuss with the interviewer why you want to make a change and how this particular role fits well with the changes you seek. I interviewed at Waitrose, Online assessment Group assessment looking at priority of tasks of a typical day and customer service tasks 1 to 1 interview asking uniform sizes and working availability, questions about hobbies and previous experience. Want to know what questions Waitrose ask at interview? Answer dates might appear two to three weeks before they were published. I understand that retail can be challenging because of the multiple personalities you are faced with daily. ", "In the past, I have worked best with managers who are strong mentors but also offer autonomy when it comes to the tasks they know I am well versed in.". Was quite a while ago now, Was one on one and answered about the job I was the given scenarios on the shop and had to put jobs in priority order. If you have past performance reviews or letters of recommendation from your references, review them before your interview. Thanks a lot! You want to be honest in your response without sounding needy. 304 questions and/or answers were updated by Krista Wenz on September 13th, 2022. What is your most important success so far? Waitrose Interview Questions. All the questions featured were asked during my interview and on the next day I received a phone call telling me Im hired. Having studied the job description for this role, I feel I have the required skills, qualities and attributes to not only perform the job to a high standard, but to also maintain the standards you expect of your employees and partners. They asked basic questions which were simple and easy to answer. "Yes, I do have a question. Customer service is vital to a company's success. They just asked you standard interview questions that you would know. This is so helpful. 11 years ago. I feel that my retail marketing education, as well as the fact that I am bilingual, makes me the best candidate for this role.". I feel this job is right for me, at this point in my career, because it offers an opportunity for me to utilize my recent education in Communication while allowing me to advance in my management skills. The interviewer wants to know why you left your last job to see if you were fired, gave notice, or were laid off. "I am very comfortable working independently, but I also enjoy collaborating with others in a team environment. Waitrose interview details in Slough, UK: 46 interview questions and 36 interview reviews posted anonymously by Waitrose interview candidates. Interviews at Waitrose Experience Positive 64% Negative 9% Neutral 27% Getting an Interview Applied online 100% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Waitrose Supermarket Assistant (378) Sales Assistant (86) Customer Assistant (79) Customer Service Assistant (61) See more interviews for top jobs This question determines if you can function well in a competitive environment. The interviewer would like to know if anything negative will appear in your reference check to determine if they want to move forward in the hiring process. Was one on one and answered about the job I was the given scenarios on the shop and had to put jobs in priority order. "My current sales position is highly commission-based, so my colleagues and I are quite competitive. ", "I do not require performance incentives to do a great job. I find this leadership style effective since my team members feel included and trusted and are more likely to take pride in ownership of their work. Interview. Secondly, we provide exclusive bonuses with all our products that you wont find anywhere else. After aplying for position, you have to fill some documents and scenario based question to determine whether you are good fit for the position. Very detailed o line application process. I believe a management role with Waitrose would be a great next step in my career.". Display your enthusiasm for the job by assuring the interviewer you have researched the organization and the role. Stupidly hard questions for the role - it was like I was interviewing to be CEO. Involved working through a simple task with 3 others, then going for a short one on one interview with a manager. Think about the constructive things your references have said about you in the past. She had a stroller, a couple of kids, and a lot of bags to carry. Assure the interviewer that you can be trusted while describing what your most recent employer would say about your character and integrity. ", "I am currently making ?14/hour with two bonus opportunities. Was one on one and answered about the job I was the given scenarios on the shop and had to put jobs in priority order. I like to seek out diverse ideas, opinions, and thoughts from my team to build strategies and solve problems. The result has been a positive work environment with healthy competition. I interviewed at Waitrose, Online assessment Group assessment looking at priority of tasks of a typical day and customer service tasks 1 to 1 interview asking uniform sizes and working availability, questions about hobbies and previous experience. Q9. I gave two weeks' notice and left the company on good terms.". This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Perhaps you helped your manager with their workload, offered to help a customer with their purchases, or covered a shift for a coworker when they had a sudden, unexpected family emergency. If you want to ace your upcoming interview, practice with our topical-based interview question sets. TIP #2 During your Waitrose interview, we advise that you focus on demonstrating the core qualities and attributes of customer service, working hard under pressure, strong attention to detail, resolving customer complaints and queries, being a positive team player, having a flexible approach to work and also going above and beyond what is required for customers when needed. I want to work for Waitrose because your values align perfectly with mine. Rest assured, I am reliable and always come to work on time. ", Our Professional Interview CoachLauren McCabe Reviewed the Above Answer. Find additional company focused interview questions by practicing from one of our industry sets. Be sure you answer honestly, so your response aligns with your employer's. There is no reason why you should not hire me.". "I have researched Waitrose a great deal and am very happy with the positive reviews I came across online. I ask them if they have questions, I actively listen, and I am great at reading body language. This website uses cookies so that we can provide you with the best user experience possible. What is the interview process at Waitrose? The hours were just not right for me in the end which is a shame. Very laid-back, almost forgot I was in an interview. They also guide our commitment to empower all Partners who work here, whichever part of the business they work in:DO RIGHT: We act with integrity and use our judgement to do the right thing.ALL OR NOTHING: We put everything we have into everything we do.GIVE MORE THAN YOU TAKE: We put more in, so everyone gets more out.BE YOURSELF. Strong math skills are an asset in any retail-based role. What is your most important success so far? You will be better prepared to answer the question if what they wrote is fresh in your mind. For example, you might like that you will be responsible for training all new employees and providing regular performance evaluations. The hiring process at Waitrose takes an average of 16 days when considering 7 user submitted interviews across all job titles. I was invited to a teams online call to talk with a manager, and basically have a virtual interview. Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. TIP #3 During your Waitrose interview, there is a strong possibility you will get asked situational or competency-based questions that require you to give an example of when you worked as part of a team, provided great customer service, dealt with a customer issue and also worked hard to solve a problem. Your job duties will include speaking with customers, coworkers, and managers. The interviewer asks this question to see that you have read the job description in its entirety and determine what aspect of the role you like the most. Perhaps you want to learn how to work in a leadership position or learn how to work in sales. The hiring manager wants you to rate your skills from 1-10. Describe a time when you completed a difficult, time-sensitive task whilst under pressure. Perhaps another store in future. The process took 2 weeks. I explained the situation to my teacher when I got to class. Interview Questions for Waitrose Supermarket Assistant.Tell me about how you worked effectively under pressure.What is most significant to you in an Executive Waitrose Supermarket Assistant. Full Suggested Answer & Detailed Response, Question 7, ", "I value honesty, so if I saw a coworker stealing. "Whenever I have had a supervisor who does not properly communicate with me, I try to learn their communication style and emulate it. You want to avoid saying you have nothing to learn from Waitrose. Tell me about a time you worked in a team. This position was also my favorite because it was such a great challenge. Focus on being direct and honest, and explain why you left your last place of employment. The group task will be a situational one with a scenario to answer, and the solo interview is with a set number of questions. "Currently, I earn a base salary of ?45,000 per year plus a potential 20% annual bonus. If you have conflict-resolution training for dealing with rude customers, be sure to mention that in your response. ", "If the customer is being physically aggressive towards myself or coworkers, I would call security immediately while making sure we are safe. Asking the right questions and very brief. Tell us about yourself? If you cancel before the 30-day trial ends, you will not be charged. The group task will be a situational one with a scenario to answer, and the solo interview is with a set number of questions. If I were a manager and caught an employee stealing, I would terminate them immediately. Describe a time when you managed multiple tasks all at once? I went today and got the job on the spot! Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. If unsure where the company stood on a return, I would ask my manager for clarification.". I applied online. Common stages of the interview process at Waitrose according to 42 Glassdoor interviews include: Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. When there is a problem in the workplace, I am the one people seek to resolve the issue. Interviews at Waitrose Experience Positive 78% Negative 7% Neutral 15% Getting an Interview Applied online 95% In Person 2% Recruitment Agency 1% Difficulty 2.6 Average Hard Average Easy Interviews for Top Jobs at Waitrose Supermarket Assistant (381) Sales Assistant (86) Customer Assistant (80) Customer Service Assistant (61) Full Suggested Answer & Detailed Response, Question 8, ", "I have a transformational leadership style. If you were fired, they want to know if you will admit why you were fired, if you take responsibility, and what you learned from the experience. Possible Answers are Firstly, these interviewquestions and answers are created by us and our team of experts we have all the answers to your questions and will help you succeed (like weve been doing for the last 14 years) and we update our material frequently. I have solid references who will attest to that as well. I was sick for two days, and a note from my doctor accompanied those. ), UPDATE: I got the job offer.THANKS Richard . Describe a stressful situation at work and how you handled it? ", "I rate myself an 8 out of 10. 1 community answer was added by Lauren McCabe on October 31st, 2019. Therefore, any date prior to 2019 might not be accurate. Was asked a variety of questions on how I would or had dealt with past situations with customers and colleagues. The hours were just not right for me in the end which is a shame. Yes, I do have a couple of questions. Even if the hiring manager describes their management style, it does not mean every manager will lead the same way. In my current position, we have a leaderboard, and I like that concept because it creates a healthy bit of personal competition for me as well. Q4. No pressure at all. Still not convinced? Heres the FULL LIST of interview questions for the WAITROSE INTERVIEW: Waitrose has an exceptional, high-quality presence in all of its stores. "I left my last job because there was no room for professional growth or advancement. The interviewer asks this question to see if your leadership style will work with the company culture. Loss prevention initiatives are incredibly important in the retail sector. Have a question or concern? "I can be productive in most work environments, so long as the mentality is positive and teamwork is encouraged. Most retail positions require a wide range of hours, including evenings, weekends, holidays, overtime, and split shifts. Stupidly hard questions for the role - it was like I was interviewing to be CEO. It was great.". They mentioned that I have not missed a day of work the entire time I worked for them and that I demonstrate strong leadership skills even when not working in a leadership position.". I am excited to work for Waitrose because of the flexibility you offer students and the growth potential. I then ask if there is anything else I can help them with. "There is no reason why you should not hire me. Great response; an interviewer will appreciate your willingness to be flexible contingent on school responsibilities. Read our Terms of Use for more information. Strong customer service abilities and a customer-focused approach to work; Be able to resolve customer complaints and deal with queries in line with company policy; Follow your training and operational procedures to meet the requirements of your role; Demonstrate effective team-working skills and complete tasks thoroughly and efficiently; In certain Waitrose roles, you will be required to work unsociable hours and also at weekends; Wear the Waitrose uniform with pride and act as a positive role model for the organisation; Meet the expectations of customers with a view to encouraging them to return to the store time and time again. "There are many aspects of the job description that are appealing. Tasks required are mainly focused on show how you can organize stuff. Candidates applying for Customer Assistant had the quickest hiring process (on average 15 days), whereas Supermarket Assistant roles had the slowest hiring process (on average 19 days). "I am more than willing to cover a shift for a coworker if possible. Before your interview, research Waitrose's leadership style online. I have worked in retail for five years and have worked independently and with other team members, depending on where I worked. Sales contests, for example, are a great way to motivate me.". Tasks required are mainly focused on show how you can organize stuff. The hours were just not right for me in the end which is a shame. From what I understand, if a customer is not happy with a product that has been bought in a Waitrose store, customers can return the item or package, along with their proof of purchase, within 35 days. Waitrose offers a collaborative environment where ideas are shared, and all employees are encouraged to help the company succeed. Get started with your Free Employer Profile, Night Shift Stock Replenishment Interview, Customer Service Representative Interview, The Ultimate Job Interview Preparation Guide. First is the psychometric tests followed by a group interview and then a solo interview. Most people are enthused about being rewarded for their successes. One time a situation did not go the way you expected, How would you deal with a customer complaint, Asked how I would deal with workplace situations, Tell us about a time you adapted your style to suit someone else. I am available to work whatever schedule I am given and am happy to work overtime as well. I always strive to be a team player and help my employer and coworkers when needed.". Why do you want this job and what can you specifically bring to the role? Had to do a task, too. What is your most important success so far? If you do not have experience working in retail, be honest with the interviewer and tell them you have not worked in retail before. If the interviewer deems your absence from work an excused and unavoidable reason to miss work, it will likely not be an issue. I work best with organizations with a penchant for learning and promoting their employees based on performance. While the interviewer would prefer someone with experience, the question asks if you are a creative person capable of creating attractive displays. I had my interview yesterday, and I did great! They just asked you standard interview questions that you would know. Thank you for sharing. "I did very well in math during High School and am comfortable with the math skills required for accepting cash, balancing a cash float, and performing inventory-related tasks. TIP #4 In respect of TIP#3 above, when answering these types of behavioural interview questions, we recommend you make good use of the STAR interview technique. Be the first to find this interview helpful. Honesty is incredibly important when working with cash transactions and valuable merchandise. We do not have advertisements on our pages but we do try to make money through paid-memberships. While I have never created displays, I worked for three years with a florist and learned how to create beautiful bouquets. We have a set of five values that were created by Partners, for Partners, to explain what it means to be a Partner and what makes a great one. After this discusses hours I was available to work and when I could start. What is the interview process like at Waitrose? Q1. Stupidly hard questions for the role - it was like I was interviewing to be CEO. 4 answers . Tell me about a time you worked in a team. ", "As a sales professional, I am driven by a challenge with a financial perk. Display to the interviewer that you can do more than the bare minimum.
